University of Florida
Clinical Service Representative III – Department of Neurosurgery
University of Florida, Gainesville, Florida, us, 32635
Categories: Office/Administrative/Fiscal Support, Veteran’s Preference Eligible, Health Care Administration/Support
Department: 29190000 – MD-NEUROLOGICAL SURGERY
Classification Title: Clinical Service Representative III
Classification Minimum Requirements: High school diploma or equivalent and four years of medical office experience, that includes the knowledge of CPT and ICD-9 coding guidelines as well as basic medical terminology. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.
Job Description The Department of Neurosurgery at the University of Florida is seeking a full‑time Clinical Service Representative III to join our mission‑driven team. In this role, you will support world‑class patient care, innovative research, and medical education, working alongside neurosurgeons at UF Health Shands Hospital and the VA Medical Center. You will serve as a trusted partner to faculty, coordinating clinical practice and managing administrative and academic responsibilities. We value professionalism, initiative, and teamwork, offering a supportive culture that fosters collaboration, respect, and growth. This role also includes a monthly cell phone stipend.
We invite you to join our team if you thrive in a fast‑paced environment and want to contribute to cutting‑edge care and discovery. The Lillian S. Wells Department of Neurosurgery provides comprehensive care for brain, spinal, and nervous system disorders, including tumors, aneurysms, stroke, epilepsy, functional disorders, and spinal injuries, and offers advanced treatment options for adults and children. The department also conducts research and clinical trials and offers education and training through ACGME‑accredited residency and fellowship programs.
Responsibilities
Manage clinical practice for at least one physician within the Department of Neurosurgery.
Schedule outpatient clinic appointments, surgical cases, and ancillary diagnostic tests. Coordinate with a range of services, including Radiology, Neurology, Ear, Nose, and Throat (ENT), Orthopaedics, and the Cancer Center, in referring patients for further consults or treatment.
Arrange hospital admissions, which involve providing diagnostic, procedure, and insurance information; communicate with patients (as needed) regarding insurance authorization issues; obtain authorizations for emergency or add‑on cases.
Remind patients of appointments; prepare and mail letters and instructions to new patients; determine dates of service with all units; ensure follow‑up appointments are made; handle patient questions; ensure that all appropriate magnetic resonance imaging (MRI) and computed tomography (CT) scans are scheduled.
Daily use of Epic, Shared Medical Systems (SMS), and other health‑care information technology (IT) systems.
Accompany physicians into the Neurosurgical Specialties Clinic whenever the physician(s) is/are there; physically interact with patients; obtain demographic and financial information; verify insurance coverage to obtain approval from third‑party payers for further visits, surgery, and/or surgical procedures; schedule patients for Pre‑op Anesthesiology Clinic and other tests with Radiology and Laboratory.
Assist one or more physicians for academic, educational, and administrative functions within the program; receive and review all incoming mail; independently determine appropriate actions and draft correspondence for physician’s signature; liaise between physician and attorneys in arranging depositions; assemble necessary material for depositions, including medical records, films, etc.
Research scientific journals and other publications for academic references as needed by the physician.
Maintain physician’s calendar; make travel arrangements; coordinate scheduling of multiple committee and other meetings (local, national, and international); assist with workshops and conference schedules; coordinate paperwork for visitors and medical students, including HIPAA training, patient observation forms, Institutional Review Board (IRB), and other paperwork; assist with meeting arrangements and other functions with individual board members and representatives of participating institutions.
Respond to all calls from patients, attending physicians, attorneys, insurance carriers, and other health‑care personnel; resolve calls by direct response or by forwarding to the appropriate person (e.g., resident, advanced registered nurse practitioner (ARNP), physician assistant (PA), etc.).
Assist in scheduling new patients with neurosurgical disorders from referrals taken by the department’s New Patient Referral Team based on established protocols.
Preferred Qualifications
Knowledge of medical terminology
Knowledge of Epic
Superior organizational skills
Superior communication skills
Exceptional customer service skills
Qualifications High school diploma or equivalent and four years of medical office experience, that includes the knowledge of CPT and ICD-9 coding guidelines as well as basic medical terminology. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.
Additional Information Expected Salary: $18.05 – $20.50 per hour.
Special Instructions to Applicants For consideration, please complete an application and include a cover letter, resume, and the names and email addresses of three to five references. This position is eligible for veteran’s preference; if you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application. Health Assessment Required: Yes.
Application must be submitted by 11:55 p.m. (ET) of the posting end date. Advertised: 19 Dec 2025 Eastern Standard Time; Applications close: 31 Dec 2025 Eastern Standard Time.
University of Florida
#J-18808-Ljbffr
Department: 29190000 – MD-NEUROLOGICAL SURGERY
Classification Title: Clinical Service Representative III
Classification Minimum Requirements: High school diploma or equivalent and four years of medical office experience, that includes the knowledge of CPT and ICD-9 coding guidelines as well as basic medical terminology. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.
Job Description The Department of Neurosurgery at the University of Florida is seeking a full‑time Clinical Service Representative III to join our mission‑driven team. In this role, you will support world‑class patient care, innovative research, and medical education, working alongside neurosurgeons at UF Health Shands Hospital and the VA Medical Center. You will serve as a trusted partner to faculty, coordinating clinical practice and managing administrative and academic responsibilities. We value professionalism, initiative, and teamwork, offering a supportive culture that fosters collaboration, respect, and growth. This role also includes a monthly cell phone stipend.
We invite you to join our team if you thrive in a fast‑paced environment and want to contribute to cutting‑edge care and discovery. The Lillian S. Wells Department of Neurosurgery provides comprehensive care for brain, spinal, and nervous system disorders, including tumors, aneurysms, stroke, epilepsy, functional disorders, and spinal injuries, and offers advanced treatment options for adults and children. The department also conducts research and clinical trials and offers education and training through ACGME‑accredited residency and fellowship programs.
Responsibilities
Manage clinical practice for at least one physician within the Department of Neurosurgery.
Schedule outpatient clinic appointments, surgical cases, and ancillary diagnostic tests. Coordinate with a range of services, including Radiology, Neurology, Ear, Nose, and Throat (ENT), Orthopaedics, and the Cancer Center, in referring patients for further consults or treatment.
Arrange hospital admissions, which involve providing diagnostic, procedure, and insurance information; communicate with patients (as needed) regarding insurance authorization issues; obtain authorizations for emergency or add‑on cases.
Remind patients of appointments; prepare and mail letters and instructions to new patients; determine dates of service with all units; ensure follow‑up appointments are made; handle patient questions; ensure that all appropriate magnetic resonance imaging (MRI) and computed tomography (CT) scans are scheduled.
Daily use of Epic, Shared Medical Systems (SMS), and other health‑care information technology (IT) systems.
Accompany physicians into the Neurosurgical Specialties Clinic whenever the physician(s) is/are there; physically interact with patients; obtain demographic and financial information; verify insurance coverage to obtain approval from third‑party payers for further visits, surgery, and/or surgical procedures; schedule patients for Pre‑op Anesthesiology Clinic and other tests with Radiology and Laboratory.
Assist one or more physicians for academic, educational, and administrative functions within the program; receive and review all incoming mail; independently determine appropriate actions and draft correspondence for physician’s signature; liaise between physician and attorneys in arranging depositions; assemble necessary material for depositions, including medical records, films, etc.
Research scientific journals and other publications for academic references as needed by the physician.
Maintain physician’s calendar; make travel arrangements; coordinate scheduling of multiple committee and other meetings (local, national, and international); assist with workshops and conference schedules; coordinate paperwork for visitors and medical students, including HIPAA training, patient observation forms, Institutional Review Board (IRB), and other paperwork; assist with meeting arrangements and other functions with individual board members and representatives of participating institutions.
Respond to all calls from patients, attending physicians, attorneys, insurance carriers, and other health‑care personnel; resolve calls by direct response or by forwarding to the appropriate person (e.g., resident, advanced registered nurse practitioner (ARNP), physician assistant (PA), etc.).
Assist in scheduling new patients with neurosurgical disorders from referrals taken by the department’s New Patient Referral Team based on established protocols.
Preferred Qualifications
Knowledge of medical terminology
Knowledge of Epic
Superior organizational skills
Superior communication skills
Exceptional customer service skills
Qualifications High school diploma or equivalent and four years of medical office experience, that includes the knowledge of CPT and ICD-9 coding guidelines as well as basic medical terminology. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.
Additional Information Expected Salary: $18.05 – $20.50 per hour.
Special Instructions to Applicants For consideration, please complete an application and include a cover letter, resume, and the names and email addresses of three to five references. This position is eligible for veteran’s preference; if you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application. Health Assessment Required: Yes.
Application must be submitted by 11:55 p.m. (ET) of the posting end date. Advertised: 19 Dec 2025 Eastern Standard Time; Applications close: 31 Dec 2025 Eastern Standard Time.
University of Florida
#J-18808-Ljbffr