CorVel
The Telehealth Coordinator is responsible for addressing client, patient and/or provider inquiries via email, fax, telephonic, or written correspondence, ensuring adherence to contractual and state guidelines as well as client instructions. This role gathersinformation from either the provider, injured worker, employer, or other related sources andentersinformation into the system in order to schedule appointments as necessary for treatment.
This is a remote role.
The work shifts for this role are as follows:
Monday to Friday: 2:00 PM - 10:30 PM EST
Saturday to Wednesday: 9:00 AM - 5:30 PM EST
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
Review medical notes, treatment referrals, work status notes, etc.to ensureall necessary referral orders were received
Responsible for data entry and verification of details in the system for appropriate and timely order submission
Provide quality telephonic and email customer service including inbound and outbound messages
Receive and respond to daily emails and correspondence
Identify, analyze, and solve problems outside of standard processes
Participate in ongoing internal training and learning toobtainupdated knowledge of industry and product changes
Additional duties as assigned
KNOWLEDGE & SKILLS
Ability to work on several concurrent tasks in a high-volume, fast-paced, team-oriented environment
Excellent written and verbal communication skills
Computer proficiency and technical aptitude with the ability to utilize Microsoft Office including Outlook and Excel
Strong attention to detail with a high commitment to accuracy
EDUCATION & EXPERIENCE
High School Diploma or GED required
2years of experience in an office environment preferred
1year of similar, relevant experience preferred
PAY RANGE CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job‑related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.
For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.
Pay Range: $13.08 - $19.90 per hour
A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management
ABOUT CORVEL CorVel, a certified Great Place to Work® Company, is a national provider of industry‑leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE‑IT!).
A comprehensive benefits package is available for full‑time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre‑paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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This is a remote role.
The work shifts for this role are as follows:
Monday to Friday: 2:00 PM - 10:30 PM EST
Saturday to Wednesday: 9:00 AM - 5:30 PM EST
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
Review medical notes, treatment referrals, work status notes, etc.to ensureall necessary referral orders were received
Responsible for data entry and verification of details in the system for appropriate and timely order submission
Provide quality telephonic and email customer service including inbound and outbound messages
Receive and respond to daily emails and correspondence
Identify, analyze, and solve problems outside of standard processes
Participate in ongoing internal training and learning toobtainupdated knowledge of industry and product changes
Additional duties as assigned
KNOWLEDGE & SKILLS
Ability to work on several concurrent tasks in a high-volume, fast-paced, team-oriented environment
Excellent written and verbal communication skills
Computer proficiency and technical aptitude with the ability to utilize Microsoft Office including Outlook and Excel
Strong attention to detail with a high commitment to accuracy
EDUCATION & EXPERIENCE
High School Diploma or GED required
2years of experience in an office environment preferred
1year of similar, relevant experience preferred
PAY RANGE CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job‑related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.
For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.
Pay Range: $13.08 - $19.90 per hour
A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management
ABOUT CORVEL CorVel, a certified Great Place to Work® Company, is a national provider of industry‑leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE‑IT!).
A comprehensive benefits package is available for full‑time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre‑paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr