Guardant Health
Account Manager - Oncology - Tallahassee
Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant transforms patient care by providing advanced blood and tissue tests, real‑world data, and AI analytics.
Responsibilities
Provide customer‑facing field client service and collaborate with Guardant Health colleagues in overall account management.
Assist in operationalizing HCP requests and timely sample collection for Guardant Health tests in current client accounts.
Leverage company tools and resources to problem‑solve customer orders and reporting in collaboration with GH Client Services.
Collaborate and coordinate with field sales positions to support attainment of company goals and objectives.
Identify and develop working relationships with existing and new customers to support potential alignment of GH capabilities to the customer/patient’s needs.
Continually analyze commercial environment within assigned accounts to determine trends and provide customer feedback to GH leadership.
Ensure team objectives are met and work effectively and compliantly with individuals across multiple departments throughout GH.
Follow all GH Compliance, Privacy, and Business Conduct policies and SOPs.
Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents.
Qualifications
0-3 years customer service/sales experience.
Previous experience in diagnostic, medical device, biotech, pharma setting is preferred.
Ability to engage in a consultative process while connecting client needs with GH capabilities.
Comfortable communicating and presenting at all levels throughout an organization.
Excellent customer service skills and outstanding strategic account planning skills.
Strong administrative skills and proficiency with Microsoft Office products – especially Excel and PowerPoint.
Ability to work independently, manage multiple projects and prioritize daily tasks while meeting critical deadlines.
Frequent travel throughout the territory required; must live within assigned territory.
Benefits Competitive base salary range: $76,000 – $104,500 (remote or onsite). All compensation includes health, dental, vision, retirement, and other benefits.
Equal Opportunity Employer Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability. All information will be kept confidential according to EEO guidelines.
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Responsibilities
Provide customer‑facing field client service and collaborate with Guardant Health colleagues in overall account management.
Assist in operationalizing HCP requests and timely sample collection for Guardant Health tests in current client accounts.
Leverage company tools and resources to problem‑solve customer orders and reporting in collaboration with GH Client Services.
Collaborate and coordinate with field sales positions to support attainment of company goals and objectives.
Identify and develop working relationships with existing and new customers to support potential alignment of GH capabilities to the customer/patient’s needs.
Continually analyze commercial environment within assigned accounts to determine trends and provide customer feedback to GH leadership.
Ensure team objectives are met and work effectively and compliantly with individuals across multiple departments throughout GH.
Follow all GH Compliance, Privacy, and Business Conduct policies and SOPs.
Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents.
Qualifications
0-3 years customer service/sales experience.
Previous experience in diagnostic, medical device, biotech, pharma setting is preferred.
Ability to engage in a consultative process while connecting client needs with GH capabilities.
Comfortable communicating and presenting at all levels throughout an organization.
Excellent customer service skills and outstanding strategic account planning skills.
Strong administrative skills and proficiency with Microsoft Office products – especially Excel and PowerPoint.
Ability to work independently, manage multiple projects and prioritize daily tasks while meeting critical deadlines.
Frequent travel throughout the territory required; must live within assigned territory.
Benefits Competitive base salary range: $76,000 – $104,500 (remote or onsite). All compensation includes health, dental, vision, retirement, and other benefits.
Equal Opportunity Employer Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability. All information will be kept confidential according to EEO guidelines.
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