Compass One Healthcare
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PATIENT SERVICES LEAD (FULL TIME)
role at Compass One Healthcare.
We are hiring immediately for a full-time PATIENT SERVICES LEAD position at
Mercy, 7301 Rogers Avenue, Fort Smith, AR 72903 . Online applications accepted only. Schedule: Full-time, open availability including weekends preferred. Fixed Pay Rate: $18.00 per hour.
Job Summary Patient Services Leads coordinate patient meal service, special requests, and needs for the Patient Dining Program. They ensure that Patient Dining Associates are adequately trained and units are properly staffed to provide service, creating a culture of comfort and compassion in the healthcare environment.
Essential Duties and Responsibilities
Oversees systems and processes to ensure that the strategic and operational objectives of the Patient Dining Program service are accomplished.
Supervises Patient Dining Associates and ensures they provide services that include helping patients make menu selections, assemble, and deliver/pick‑up their meal trays.
Works with caregivers and culinary team to determine menu alternatives for patients with food allergies and sensitivities; cultural, ethnic and religious preferences; or when a patient inquires about additional selections.
Interacts with nursing staff and evaluates daily patient meal selection, tray completion, tray delivery, and tray retrieval process.
Responds to patients' needs at all times and communicates problems or concerns with appropriate personnel in a timely manner following department procedures.
Assists dietitians, such as helping monitor patients who cannot eat food through their mouth, are on liquid diets or have a specific calorie count to manage.
Adheres to facility confidentiality and the patient’s rights policy as outlined in ASIC and HIPAA policies and procedures.
Complies with regulatory agency standards, including federal, state, and JCAHO.
Follows Hazard Analysis Critical Control Point (HACCP) guidelines for meal assembly and distribution.
Complies with federal, state, and local health and sanitation regulations and department sanitation procedures.
Completes all daily, weekly or monthly reports as outlined in the Morrison Healthcare policies and procedures.
Conducts daily associate team meetings following Morrison’s branded GR8 Start Meeting guidelines and template.
Performs other duties as assigned.
Qualifications
Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions.
Aptitude for effectively operating the hospital’s admission, discharge and transfer (ADT) system and other computer‑based systems that manage patient care records.
Capable of occasionally lifting and/or moving up to 100 pounds and maneuvering and pushing food delivery carts. Reasonable accommodations can enable qualified individuals with disabilities to perform these essential functions.
Benefits For Our Team Members
Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program.
For full‑time positions: Medical, Dental, Vision, Life Insurance (AD), Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).
Associates may also be eligible for paid and/or unpaid time‑off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or Remote perform, click here or copy/paste the link for paid time‑off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf Morrison Healthcare is a member of Compass Group.
Equal Opportunity Statement Compass Group is an equal‑opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Application Details Applications are accepted on an ongoing basis until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Health Care Provider
Industries Hospitals and Health Care
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PATIENT SERVICES LEAD (FULL TIME)
role at Compass One Healthcare.
We are hiring immediately for a full-time PATIENT SERVICES LEAD position at
Mercy, 7301 Rogers Avenue, Fort Smith, AR 72903 . Online applications accepted only. Schedule: Full-time, open availability including weekends preferred. Fixed Pay Rate: $18.00 per hour.
Job Summary Patient Services Leads coordinate patient meal service, special requests, and needs for the Patient Dining Program. They ensure that Patient Dining Associates are adequately trained and units are properly staffed to provide service, creating a culture of comfort and compassion in the healthcare environment.
Essential Duties and Responsibilities
Oversees systems and processes to ensure that the strategic and operational objectives of the Patient Dining Program service are accomplished.
Supervises Patient Dining Associates and ensures they provide services that include helping patients make menu selections, assemble, and deliver/pick‑up their meal trays.
Works with caregivers and culinary team to determine menu alternatives for patients with food allergies and sensitivities; cultural, ethnic and religious preferences; or when a patient inquires about additional selections.
Interacts with nursing staff and evaluates daily patient meal selection, tray completion, tray delivery, and tray retrieval process.
Responds to patients' needs at all times and communicates problems or concerns with appropriate personnel in a timely manner following department procedures.
Assists dietitians, such as helping monitor patients who cannot eat food through their mouth, are on liquid diets or have a specific calorie count to manage.
Adheres to facility confidentiality and the patient’s rights policy as outlined in ASIC and HIPAA policies and procedures.
Complies with regulatory agency standards, including federal, state, and JCAHO.
Follows Hazard Analysis Critical Control Point (HACCP) guidelines for meal assembly and distribution.
Complies with federal, state, and local health and sanitation regulations and department sanitation procedures.
Completes all daily, weekly or monthly reports as outlined in the Morrison Healthcare policies and procedures.
Conducts daily associate team meetings following Morrison’s branded GR8 Start Meeting guidelines and template.
Performs other duties as assigned.
Qualifications
Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions.
Aptitude for effectively operating the hospital’s admission, discharge and transfer (ADT) system and other computer‑based systems that manage patient care records.
Capable of occasionally lifting and/or moving up to 100 pounds and maneuvering and pushing food delivery carts. Reasonable accommodations can enable qualified individuals with disabilities to perform these essential functions.
Benefits For Our Team Members
Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program.
For full‑time positions: Medical, Dental, Vision, Life Insurance (AD), Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).
Associates may also be eligible for paid and/or unpaid time‑off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or Remote perform, click here or copy/paste the link for paid time‑off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf Morrison Healthcare is a member of Compass Group.
Equal Opportunity Statement Compass Group is an equal‑opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Application Details Applications are accepted on an ongoing basis until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Health Care Provider
Industries Hospitals and Health Care
#J-18808-Ljbffr