Tryon Medical Partners
Patient Service Specialist - SouthPark
Tryon Medical Partners, Charlotte, North Carolina, United States, 28245
Job Summary
This position provides support with the intake and processing of patients presenting for care, and other relative activities. (This is a full time position that will support the SouthPark office 8 am to 5 pm Monday to Friday).
Primary Job Responsibilities
Schedule appointments in athenaNet
Prepare new patient charts and/or paperwork at patient presentation
Greet patients and visitors in a professional and welcoming manner. Communicate with patient during visit as necessary
Accurately perform registration process.
Ensure all requirements and fields are satisfied and complete
Ensure patient is registered and educated on patient portal usage; distribute marketing materials as necessary
Collect co-payments, outstanding balances, pre-payments, payment plans at Check-In according to organizational financial policies, provide receipt of payment
Create Credit Card on File Contracts at Check-In
Collect deductible, co-insurance, and payment for services not covered by insurance at Check-Out
Work Day End Review report
Answer inbound and/or make outbound telephone calls as assigned and appropriately direct callers
Schedule follow-up appointments
Reconcile, balance, and close batches daily
Accurately record messages
Educate patients accurately and completely including utilizing the Patient Portal
Document appropriately within athenaNet to ensure regulatory requirements are met
Monitor and check assigned Athena boxes and other assigned boxes for coverage
Work at different Tryon office locations as needed
For upcoming appointments without insurance on file or have Medicaid, attempt to call patient two days prior to collect and verify insurance
Verify eligibility and benefits for all patients daily
Other duties as assigned
Requirements
Completion of Hepatitis B Vaccine and Flu Vaccine Form will be required. Candidate may decline vaccination through a declination form or may provide record of vaccination from a previous employer
Completion of TB test will be required
Education
High school diploma; some college preferred
Experience
Minimum of one-year medical office or healthcare facility experience
E.H.R. and Scheduling experience
Experience serving customers in person and on the phone
Physical Requirements
Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling
Must be able to lift and support weight of 35 pounds in handling patients, equipment and supplies
Dexterity in hands and fingers
Ability to quickly respond to changing conditions and situations
Ability to concentrate on details
Seniority Level Entry level
Employment Type Full-time
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Primary Job Responsibilities
Schedule appointments in athenaNet
Prepare new patient charts and/or paperwork at patient presentation
Greet patients and visitors in a professional and welcoming manner. Communicate with patient during visit as necessary
Accurately perform registration process.
Ensure all requirements and fields are satisfied and complete
Ensure patient is registered and educated on patient portal usage; distribute marketing materials as necessary
Collect co-payments, outstanding balances, pre-payments, payment plans at Check-In according to organizational financial policies, provide receipt of payment
Create Credit Card on File Contracts at Check-In
Collect deductible, co-insurance, and payment for services not covered by insurance at Check-Out
Work Day End Review report
Answer inbound and/or make outbound telephone calls as assigned and appropriately direct callers
Schedule follow-up appointments
Reconcile, balance, and close batches daily
Accurately record messages
Educate patients accurately and completely including utilizing the Patient Portal
Document appropriately within athenaNet to ensure regulatory requirements are met
Monitor and check assigned Athena boxes and other assigned boxes for coverage
Work at different Tryon office locations as needed
For upcoming appointments without insurance on file or have Medicaid, attempt to call patient two days prior to collect and verify insurance
Verify eligibility and benefits for all patients daily
Other duties as assigned
Requirements
Completion of Hepatitis B Vaccine and Flu Vaccine Form will be required. Candidate may decline vaccination through a declination form or may provide record of vaccination from a previous employer
Completion of TB test will be required
Education
High school diploma; some college preferred
Experience
Minimum of one-year medical office or healthcare facility experience
E.H.R. and Scheduling experience
Experience serving customers in person and on the phone
Physical Requirements
Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling
Must be able to lift and support weight of 35 pounds in handling patients, equipment and supplies
Dexterity in hands and fingers
Ability to quickly respond to changing conditions and situations
Ability to concentrate on details
Seniority Level Entry level
Employment Type Full-time
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