Ochsner LSU Health
Patient Access Rep - Shreveport -Full Time
Ochsner LSU Health, Shreveport, Louisiana, us, 71150
Patient Access Rep - Shreveport - Full Time
Join to apply for the Patient Access Rep - Shreveport - Full Time role at Ochsner LSU Health.
This job greets patients and guests in a courteous manner whether via telephone contact or in person; initiates scheduling an appointment or completing the check‑in process/admission for patients; obtains and verifies accurate identification and demographic data for the patient’s permanent medical record, which assists in accurate reimbursement while maintaining the confidentiality of all patient information. Responsible for point‑of‑service collections and face‑to‑face patient interactions related to completing the patient registration and admission process; responsible for verification of insurance via electronic verification, telephone, or web application; improves patient satisfaction by consistently representing the company professionally and cross‑trained to support multiple functions across all patient and payer types.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.
Education
Required – High school diploma or equivalent
Preferred – Associate’s Degree
Work Experience
Required – One year of related hospital, clinic, medical office, business services/revenue cycle, front‑line registration, financial counseling, banking, hotel retail and/or customer service related experience
Certifications
Preferred – Certification in Healthcare Access Manager (CHAM), Healthcare Access Associate (CHAA), or Medical Assistant (or other medical specialty‑based certification)
Knowledge, Skills, and Abilities (KSAs)
Must have computer skills and dexterity required for data entry and retrieval of information.
Effective verbal and written communication skills and the ability to present information clearly and professionally.
Proficient with Windows‑style applications, various software packages specific to role and keyboard.
Strong interpersonal skills.
Clerical skills and technical knowledge of healthcare insurance benefits, payer guidelines on referral and authorization processes, and current knowledge of federal, state and local billing regulations.
Skill to effectively present information and respond to questions from patients and customers.
Ability to solve practical problems and handle high‑stress situations while maintaining professionalism.
Good organizational, time‑management, and conflict‑resolution skills.
Excellent decision‑making and analytical skills with strong attention to detail.
Ability to work collaboratively with other departments.
Ability to exercise sound judgment in handling or escalating difficult situations.
Job Duties
Provide excellent customer service to all patients, guests, and family members.
Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
Ensure all required forms are completed and other paperwork/documents are gathered and accurate.
Efficiently and accurately gather and input patient/guarantor demographic and financial information; explain insurance benefits and collect co‑pays, deductibles, and self‑pay portions due.
Perform financial analysis of each case and inform patient of financial responsibility.
Balance cash drawer daily, prepare deposit slips, and follow closing cash drawer process at the end of each shift.
Demonstrate respect and cooperation in all staff relationships, and display a genuine willingness to prevent or resolve interpersonal conflicts.
Adapt behavior to the specific patient population, including respect for privacy, method of introduction, adaptation of explanation of services or procedures, requesting permissions, and communication style.
Other related duties as required.
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
Remains knowledgeable on current federal, state, and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations, and standards.
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance‑related concerns.
The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Physical and Environmental Demands
Sedentary work: Exerting up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Sedentary work may involve walking or standing for brief periods.
Normal routine involves no exposure to blood, body fluid or tissue and the incumbent is not called upon to perform emergency care or first aid.
The incumbent works with patients who have known or suspected communicable diseases and may enter isolation rooms, carrying an occupational risk of exposure to all communicable diseases.
Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste through receipt, transport, storage, preparation, dispensing, administration, cleaning, or disposal of contaminated waste.
Are you ready to make a difference? Apply Today!
Please refer to the job description to determine whether the position you are interested in is remote or on‑site. Individuals who reside in and will work from the following areas are not eligible for remote work: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.
Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.
Seniority level
Entry level
Employment type
Full‑time
Job function
Health Care Provider
Hospitals and Health Care
#J-18808-Ljbffr
This job greets patients and guests in a courteous manner whether via telephone contact or in person; initiates scheduling an appointment or completing the check‑in process/admission for patients; obtains and verifies accurate identification and demographic data for the patient’s permanent medical record, which assists in accurate reimbursement while maintaining the confidentiality of all patient information. Responsible for point‑of‑service collections and face‑to‑face patient interactions related to completing the patient registration and admission process; responsible for verification of insurance via electronic verification, telephone, or web application; improves patient satisfaction by consistently representing the company professionally and cross‑trained to support multiple functions across all patient and payer types.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.
Education
Required – High school diploma or equivalent
Preferred – Associate’s Degree
Work Experience
Required – One year of related hospital, clinic, medical office, business services/revenue cycle, front‑line registration, financial counseling, banking, hotel retail and/or customer service related experience
Certifications
Preferred – Certification in Healthcare Access Manager (CHAM), Healthcare Access Associate (CHAA), or Medical Assistant (or other medical specialty‑based certification)
Knowledge, Skills, and Abilities (KSAs)
Must have computer skills and dexterity required for data entry and retrieval of information.
Effective verbal and written communication skills and the ability to present information clearly and professionally.
Proficient with Windows‑style applications, various software packages specific to role and keyboard.
Strong interpersonal skills.
Clerical skills and technical knowledge of healthcare insurance benefits, payer guidelines on referral and authorization processes, and current knowledge of federal, state and local billing regulations.
Skill to effectively present information and respond to questions from patients and customers.
Ability to solve practical problems and handle high‑stress situations while maintaining professionalism.
Good organizational, time‑management, and conflict‑resolution skills.
Excellent decision‑making and analytical skills with strong attention to detail.
Ability to work collaboratively with other departments.
Ability to exercise sound judgment in handling or escalating difficult situations.
Job Duties
Provide excellent customer service to all patients, guests, and family members.
Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
Ensure all required forms are completed and other paperwork/documents are gathered and accurate.
Efficiently and accurately gather and input patient/guarantor demographic and financial information; explain insurance benefits and collect co‑pays, deductibles, and self‑pay portions due.
Perform financial analysis of each case and inform patient of financial responsibility.
Balance cash drawer daily, prepare deposit slips, and follow closing cash drawer process at the end of each shift.
Demonstrate respect and cooperation in all staff relationships, and display a genuine willingness to prevent or resolve interpersonal conflicts.
Adapt behavior to the specific patient population, including respect for privacy, method of introduction, adaptation of explanation of services or procedures, requesting permissions, and communication style.
Other related duties as required.
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
Remains knowledgeable on current federal, state, and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations, and standards.
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance‑related concerns.
The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Physical and Environmental Demands
Sedentary work: Exerting up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Sedentary work may involve walking or standing for brief periods.
Normal routine involves no exposure to blood, body fluid or tissue and the incumbent is not called upon to perform emergency care or first aid.
The incumbent works with patients who have known or suspected communicable diseases and may enter isolation rooms, carrying an occupational risk of exposure to all communicable diseases.
Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste through receipt, transport, storage, preparation, dispensing, administration, cleaning, or disposal of contaminated waste.
Are you ready to make a difference? Apply Today!
Please refer to the job description to determine whether the position you are interested in is remote or on‑site. Individuals who reside in and will work from the following areas are not eligible for remote work: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.
Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.
Seniority level
Entry level
Employment type
Full‑time
Job function
Health Care Provider
Hospitals and Health Care
#J-18808-Ljbffr