State of Delaware
Health/Human Service Case Manager II
State of Delaware, Los Angeles, California, United States
Health/Human Service Case Manager II
The Department of Health and Social Services (DHSS) is seeking a Health/Human Service Case Manager II to determine financial and technical eligibility for Medicare Savings Plan (MSP), Supplemental Security Income (SSI), Medicaid, and Supplemental Nutrition Assistance Program (SNAP) programs. The incumbent will maintain a high-volume caseload, complete eligibility determinations, annual redeterminations, process interim changes, and respond accurately to inquiries from colleagues, DHSS agencies, Medicaid providers, and the public.
Essential Functions
Interview client, family, or professional sources to determine the client’s needs for a variety of health and human services.
Develop a comprehensive cost‑effective service plan utilizing in‑house sources, referrals, contracted providers, or institutions.
Conduct ongoing monitoring and assessment of service delivery for optimum quality and efficiency; authorize and recommend necessary changes and adjustments.
Maintain comprehensive case records, summaries, statistical and narrative reports, and complete required forms.
Establish effective working relationships with clients, family, community, and professional sources.
Provide guidance and relevant information to connect clients with needed services.
Provide information and case coordination on‑site, via email or telephone to individuals or groups.
Supply information and responses to inquiries regarding services for clients, family, community, and government agencies.
May provide supportive casework to clients prior to, during, or after hospitalization based on physician diagnosis and recommended treatment.
Use automated information systems and computer software to research, review, evaluate, and report on health/human service data.
Communicate and interact effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
Perform other related duties as required.
Job Requirements
Six months’ experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual’s human service needs.
Six months’ experience in making recommendations as part of a client’s service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
Six months’ experience in interpreting laws, rules, regulations, standards, policies, and procedures.
Six months’ experience in using an automated information system to enter, update, modify, delete, retrieve/inquire, and report on data.
Six months’ experience in narrative report writing.
Conditions of Hire All new hires must report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County. Applicants must be legally authorized to work in the United States. The State of Delaware participates in E‑Verify and will provide the federal government with Form I‑9 information to confirm authorization to work in the U.S. DHSS does not provide employment‑based sponsorship.
Benefits For more information about the comprehensive benefit package, please visit https://dhr.delaware.gov/benefits/.
Selection Process Applications and supplemental questionnaires are evaluated based on a rating of education, training, and experience as they relate to the job requirements. Complete and accurate information is essential. All future correspondence related to the application will be sent via email. Keep contact information current and view correspondence in the “My Applications” tab at StateJobs.Delaware.gov.
Accommodations Accommodations are available for applicants with disabilities in all phases of the application and employment process. TDD users may request an auxiliary aid or service by calling (800) 232‑5470 or by visiting delawarerelay.com. Additional applicant services support can be reached at (302) 739‑5458 or DHR_ADAConcerns@delaware.gov.
Equal Opportunity Employment Statement The State of Delaware is an Equal Opportunity employer and values a diverse workforce. Applicants are encouraged and sought to represent Delaware, including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.
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Essential Functions
Interview client, family, or professional sources to determine the client’s needs for a variety of health and human services.
Develop a comprehensive cost‑effective service plan utilizing in‑house sources, referrals, contracted providers, or institutions.
Conduct ongoing monitoring and assessment of service delivery for optimum quality and efficiency; authorize and recommend necessary changes and adjustments.
Maintain comprehensive case records, summaries, statistical and narrative reports, and complete required forms.
Establish effective working relationships with clients, family, community, and professional sources.
Provide guidance and relevant information to connect clients with needed services.
Provide information and case coordination on‑site, via email or telephone to individuals or groups.
Supply information and responses to inquiries regarding services for clients, family, community, and government agencies.
May provide supportive casework to clients prior to, during, or after hospitalization based on physician diagnosis and recommended treatment.
Use automated information systems and computer software to research, review, evaluate, and report on health/human service data.
Communicate and interact effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
Perform other related duties as required.
Job Requirements
Six months’ experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual’s human service needs.
Six months’ experience in making recommendations as part of a client’s service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
Six months’ experience in interpreting laws, rules, regulations, standards, policies, and procedures.
Six months’ experience in using an automated information system to enter, update, modify, delete, retrieve/inquire, and report on data.
Six months’ experience in narrative report writing.
Conditions of Hire All new hires must report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County. Applicants must be legally authorized to work in the United States. The State of Delaware participates in E‑Verify and will provide the federal government with Form I‑9 information to confirm authorization to work in the U.S. DHSS does not provide employment‑based sponsorship.
Benefits For more information about the comprehensive benefit package, please visit https://dhr.delaware.gov/benefits/.
Selection Process Applications and supplemental questionnaires are evaluated based on a rating of education, training, and experience as they relate to the job requirements. Complete and accurate information is essential. All future correspondence related to the application will be sent via email. Keep contact information current and view correspondence in the “My Applications” tab at StateJobs.Delaware.gov.
Accommodations Accommodations are available for applicants with disabilities in all phases of the application and employment process. TDD users may request an auxiliary aid or service by calling (800) 232‑5470 or by visiting delawarerelay.com. Additional applicant services support can be reached at (302) 739‑5458 or DHR_ADAConcerns@delaware.gov.
Equal Opportunity Employment Statement The State of Delaware is an Equal Opportunity employer and values a diverse workforce. Applicants are encouraged and sought to represent Delaware, including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.
#J-18808-Ljbffr