Tower Research Capital
Service Desk Consultant
Tower Research Capital, Charleston, South Carolina, United States, 29408
Join to apply for the Service Desk Consultant role at Tower Research Capital. Tower Research Capital is a leading quantitative trading firm founded in 1998. Tower has built its business on a high-performance platform and independent trading teams. We have a 25+ year track record of innovation and a reputation for discovering unique market opportunities.
At Tower, employees will find a stimulating, results-oriented environment where highly intelligent and motivated colleagues inspire each other to reach their greatest potential. Our Business Support teams enable trading and engineering teams to perform at their best.
Responsibilities
Hands‑on, in‑office support for end‑user technology to ~25 staff
Triage, desk‑side fixes, peripheral swaps, room readiness, vendor coordination, ticket hygiene, and prompt escalation for trading‑critical issues
Linux/Windows/MacOS endpoints, profiles, local apps, standard images
Peripherals: monitors, docking stations, keyboards/mice, headsets, webcams, KVMs
Trading desk ergonomics and cable management at the seat
Market‑data terminals/peripherals, hardware/setup only; software/data feed issues escalated per runbook
Conferencing/AV meeting room readiness and daily room checks
Telephone/softphones and headset configuration & swaps
Secure printing/MFDs (user setup, jams, toner), badge association
Joiners/Movers/Leavers hands‑on tasks: device issue/return, desk moves
Local "smart‑hands" under remote guidance (racking thin clients, reseating cables, vendor escorts)
Asset, spares, and consumables stock management; RMA handling/shipping/receiving for end‑user gear
Basic patching/reboots per schedule; enforcing endpoint encryption and MDM enrollment using standard tools
Providing remote support to users in other offices as appropriate
Qualifications
Basic understanding and application of password management, MFA, encryption, phishing, endpoint security, proxy, firewall
Knowledge of ticketing
Knowledge of management tools like JIRA and Confluence (preferred)
Seniority level: Entry level
Employment type: Full‑time
Job function: Consulting, Information Technology, and Sales
Anticipated hourly salary range $25–30.
Tower Research Capital is an equal opportunity employer.
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At Tower, employees will find a stimulating, results-oriented environment where highly intelligent and motivated colleagues inspire each other to reach their greatest potential. Our Business Support teams enable trading and engineering teams to perform at their best.
Responsibilities
Hands‑on, in‑office support for end‑user technology to ~25 staff
Triage, desk‑side fixes, peripheral swaps, room readiness, vendor coordination, ticket hygiene, and prompt escalation for trading‑critical issues
Linux/Windows/MacOS endpoints, profiles, local apps, standard images
Peripherals: monitors, docking stations, keyboards/mice, headsets, webcams, KVMs
Trading desk ergonomics and cable management at the seat
Market‑data terminals/peripherals, hardware/setup only; software/data feed issues escalated per runbook
Conferencing/AV meeting room readiness and daily room checks
Telephone/softphones and headset configuration & swaps
Secure printing/MFDs (user setup, jams, toner), badge association
Joiners/Movers/Leavers hands‑on tasks: device issue/return, desk moves
Local "smart‑hands" under remote guidance (racking thin clients, reseating cables, vendor escorts)
Asset, spares, and consumables stock management; RMA handling/shipping/receiving for end‑user gear
Basic patching/reboots per schedule; enforcing endpoint encryption and MDM enrollment using standard tools
Providing remote support to users in other offices as appropriate
Qualifications
Basic understanding and application of password management, MFA, encryption, phishing, endpoint security, proxy, firewall
Knowledge of ticketing
Knowledge of management tools like JIRA and Confluence (preferred)
Seniority level: Entry level
Employment type: Full‑time
Job function: Consulting, Information Technology, and Sales
Anticipated hourly salary range $25–30.
Tower Research Capital is an equal opportunity employer.
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