University of Rochester
Position: Patient Engagement Specialist
Job Location: 601 Elmwood Ave, Rochester, New York, United States of America.
Compensation Range: $17.51 - $23.64 per hour.
Schedule: 2:00pm-10:30pm.
Responsibilities
Engage patients by actively listening, building rapport, and trust with active presence in the patient milieu. Effectively communicate with patients, providing information on what to expect while staying in an inpatient unit to facilitate mitigation of frustrations. Navigate complex and emotional patient expressions by processing and utilizing activities to develop rapport, such as games, TV, coloring, etc., with patients in the milieu. Gather non‑nursing items for patients (food, drinks, scrubs, socks, hygiene items, etc.).
Collaborate with the interdisciplinary team by monitoring patient interactions in the milieu and facilitating verbal de‑escalation through utilization of CPI techniques. Utilize effective communication with nursing staff and PSOs by identifying potential risks and early signs of escalating patient behaviors (e.g., agitation, confusion, anxiety) so that interventions can be offered sooner to reduce the use of restraint/seclusion.
Facilitate patient completion of the PIX Inpatient Experience Survey as well as other quality improvement efforts on the units.
Participate in ongoing staff development programs, workshops, and seminars. Implement orientation and training for staff development, including the orientation and training of new Patient Engagement Specialists.
Model ICARE Values, support diversity and inclusion strategies and approaches that reduce stigma, engage patients, and promote patient‑driven decision making.
Perform other duties as assigned.
Minimum Education & Experience
Associate's degree in a human service related field.
2 years of experience in human services.
Experience in a psychiatric crisis or emergency setting preferred or equivalent combination of education and experience.
Knowledge, Skills, and Abilities
Availability to work a flexible schedule including evenings and weekends.
Effective communication and teaching skills, and the ability to empathize with patients, families, and support systems.
Ability to speak Spanish, Vietnamese or be fluent in American Sign Language preferred.
The University of Rochester
is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non‑discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
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Job Location: 601 Elmwood Ave, Rochester, New York, United States of America.
Compensation Range: $17.51 - $23.64 per hour.
Schedule: 2:00pm-10:30pm.
Responsibilities
Engage patients by actively listening, building rapport, and trust with active presence in the patient milieu. Effectively communicate with patients, providing information on what to expect while staying in an inpatient unit to facilitate mitigation of frustrations. Navigate complex and emotional patient expressions by processing and utilizing activities to develop rapport, such as games, TV, coloring, etc., with patients in the milieu. Gather non‑nursing items for patients (food, drinks, scrubs, socks, hygiene items, etc.).
Collaborate with the interdisciplinary team by monitoring patient interactions in the milieu and facilitating verbal de‑escalation through utilization of CPI techniques. Utilize effective communication with nursing staff and PSOs by identifying potential risks and early signs of escalating patient behaviors (e.g., agitation, confusion, anxiety) so that interventions can be offered sooner to reduce the use of restraint/seclusion.
Facilitate patient completion of the PIX Inpatient Experience Survey as well as other quality improvement efforts on the units.
Participate in ongoing staff development programs, workshops, and seminars. Implement orientation and training for staff development, including the orientation and training of new Patient Engagement Specialists.
Model ICARE Values, support diversity and inclusion strategies and approaches that reduce stigma, engage patients, and promote patient‑driven decision making.
Perform other duties as assigned.
Minimum Education & Experience
Associate's degree in a human service related field.
2 years of experience in human services.
Experience in a psychiatric crisis or emergency setting preferred or equivalent combination of education and experience.
Knowledge, Skills, and Abilities
Availability to work a flexible schedule including evenings and weekends.
Effective communication and teaching skills, and the ability to empathize with patients, families, and support systems.
Ability to speak Spanish, Vietnamese or be fluent in American Sign Language preferred.
The University of Rochester
is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non‑discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
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