Louisiana State University
Online Retention Team Manager
Louisiana State University, New Orleans, Louisiana, United States, 70123
Online Retention Team Manager page is loaded## Online Retention Team Managerlocations:
United Plaza XIItime type:
Full timeposted on:
Posted Todaytime left to apply:
End Date: April 18, 2026 (30+ days left to apply)job requisition id:
R00111878## ****All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated).****## **If you close the browser or exit your application prior to submitting, the application progress will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.**## Job Posting Title:Online Retention Team Manager## Position Type:Professional / Unclassified## Department:LSUAM Online - Online Student Retention - Learner Team (Alisha Carroll (00085916))## Work Location:United Plaza XII## Pay Grade:Professional## Job Description:The Online Retention Team Manager is responsible for overseeing the day to day operations of the Student Success Coach Team. This position reports to the Associate Director of Student Success and Retention, works closely with recruitment and retention team leadership, marketing managers, Salesforce administrators, and LSU departments and staff. The position must be able to establish goals, manage team metrics and expectations through Salesforce reports and dashboards, and is accountable for ensuring individual team performance is being met term over term.**Job Responsibilities:**Manage a team of Student Success Coaches and Team Leads. In coordination with the Director, will set performance goals, benchmarks, and expectations for the team. Manager will ensure high team performance, provides support and resources to help meet enrollment and retention goals, and works to resolves issues or concerns that may arise within the team. Utilizes technology to track team metrics and goals to report back to the Director. 60%Conducts team meetings, identifies process bottlenecks to improve procedures and workflows, acts as a liaison between retention team and various areas of Online and Continuing Education to maintain appropriate procedures and to ensure the team receives up-to-date information.15%Responsible for providing training in processes and systems such as our CRM, SIS, and other systems used by the team. Works with OCE Trainer to update and maintain training for new hires. Provides continuous coaching and professional development opportunities for the retention team as well as participating in their own professional development growth.10%Works in collaboration with Online and Continuing Education's IT team to help improve and build out a successful technology infrastructure. 10%Other duties may be assigned. 5%**Minimum Qualifications:**Bachelor's degree with 4 years of experienceSpecific Experience:Recruitment, student retention, or higher education. Minimum of 2-3 years on a recruitment and/or retention team.**Preferred Qualifications:**Master's degreeSpecific Experience: Lead or management experience working with teams.*Degree Substitute: LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.***Additional Requirements:**Operation Essential Personnel - This position may be asked to work during an official closure, but who is otherwise not required to report to the physical campus during a closure and whose absence does not present a risk to the safety, resources, and well-being of the campus per FASOP HR-01.## Additional Job Description:## Special Instructions:Please provide a cover letter, resume, (3) professional references, and transcripts. Official transcripts are required prior to hire, if needed.
For questions or concerns regarding the status of your application or salary ranges, please contact Alisha Carroll at alishacarroll@lsu.edu.## Posting Date:December 19, 2025## Closing Date (Open Until Filled if No Date Specified):April 18, 2026## Additional Position Information:**Background Check -** An offer of employment is contingent on a satisfactory pre-employment background check.**Benefits -** LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.## Essential Position (Y/N):## LSU is an Equal Opportunity Employer.All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university’s ability to employ individuals in certain positions.## HCM Contact Information:For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email HR@lsu.edu.
For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.LSU includes institutions, facilities and programs in each of Louisiana’s 64 parishes, and its campuses stretch the length of the state from New Orleans to Shreveport.
Each institution plays a vital role in preparing students to incorporate new knowledge and technologies into their daily lives.
LSU researchers across Louisiana are working on developing a wide-range of innovations to improve quality of life by studying issues such as disease management, advance medical treatments, obesity, coastal protection, hurricane preparedness, energy, natural resource management and agriculture, among others.
Louisiana’s Flagship University is a land-, sea- and space-grant institution with academic programs in all areas of science, engineering, humanities, arts and social sciences.The University comprises of nine institutions:* Louisiana State University and Agricultural and Mechanical College (“LSU”), the premier flagship university for the state, which include the Paul M. Hebert Law Center and the School of Veterinary Medicine* Louisiana State University at Alexandria* Louisiana State University at Eunice* Louisiana State University at Shreveport* LSU Health Sciences Center – New Orleans* LSU Health Science Center – Shreveport* The Health Care Services Division* Louisiana State University
Agricultural Center* Pennington Biomedical Research Center* Any other college, university, school, institution, or program now or hereafter under the supervision and management of the Board of Supervisors of Louisiana State University and Agricultural and Mechanical CollegeIn implementing its mission, LSU is committed to:* Offering a broad array of undergraduate degree programs and extensive graduate research opportunities designed to attract and educate highly qualified undergraduate and graduate students;* Employing faculty who are excellent teacher-scholars, nationally competitive in research and creative activities, and who contribute to a world-class knowledge #J-18808-Ljbffr
United Plaza XIItime type:
Full timeposted on:
Posted Todaytime left to apply:
End Date: April 18, 2026 (30+ days left to apply)job requisition id:
R00111878## ****All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated).****## **If you close the browser or exit your application prior to submitting, the application progress will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.**## Job Posting Title:Online Retention Team Manager## Position Type:Professional / Unclassified## Department:LSUAM Online - Online Student Retention - Learner Team (Alisha Carroll (00085916))## Work Location:United Plaza XII## Pay Grade:Professional## Job Description:The Online Retention Team Manager is responsible for overseeing the day to day operations of the Student Success Coach Team. This position reports to the Associate Director of Student Success and Retention, works closely with recruitment and retention team leadership, marketing managers, Salesforce administrators, and LSU departments and staff. The position must be able to establish goals, manage team metrics and expectations through Salesforce reports and dashboards, and is accountable for ensuring individual team performance is being met term over term.**Job Responsibilities:**Manage a team of Student Success Coaches and Team Leads. In coordination with the Director, will set performance goals, benchmarks, and expectations for the team. Manager will ensure high team performance, provides support and resources to help meet enrollment and retention goals, and works to resolves issues or concerns that may arise within the team. Utilizes technology to track team metrics and goals to report back to the Director. 60%Conducts team meetings, identifies process bottlenecks to improve procedures and workflows, acts as a liaison between retention team and various areas of Online and Continuing Education to maintain appropriate procedures and to ensure the team receives up-to-date information.15%Responsible for providing training in processes and systems such as our CRM, SIS, and other systems used by the team. Works with OCE Trainer to update and maintain training for new hires. Provides continuous coaching and professional development opportunities for the retention team as well as participating in their own professional development growth.10%Works in collaboration with Online and Continuing Education's IT team to help improve and build out a successful technology infrastructure. 10%Other duties may be assigned. 5%**Minimum Qualifications:**Bachelor's degree with 4 years of experienceSpecific Experience:Recruitment, student retention, or higher education. Minimum of 2-3 years on a recruitment and/or retention team.**Preferred Qualifications:**Master's degreeSpecific Experience: Lead or management experience working with teams.*Degree Substitute: LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.***Additional Requirements:**Operation Essential Personnel - This position may be asked to work during an official closure, but who is otherwise not required to report to the physical campus during a closure and whose absence does not present a risk to the safety, resources, and well-being of the campus per FASOP HR-01.## Additional Job Description:## Special Instructions:Please provide a cover letter, resume, (3) professional references, and transcripts. Official transcripts are required prior to hire, if needed.
For questions or concerns regarding the status of your application or salary ranges, please contact Alisha Carroll at alishacarroll@lsu.edu.## Posting Date:December 19, 2025## Closing Date (Open Until Filled if No Date Specified):April 18, 2026## Additional Position Information:**Background Check -** An offer of employment is contingent on a satisfactory pre-employment background check.**Benefits -** LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.## Essential Position (Y/N):## LSU is an Equal Opportunity Employer.All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university’s ability to employ individuals in certain positions.## HCM Contact Information:For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email HR@lsu.edu.
For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.LSU includes institutions, facilities and programs in each of Louisiana’s 64 parishes, and its campuses stretch the length of the state from New Orleans to Shreveport.
Each institution plays a vital role in preparing students to incorporate new knowledge and technologies into their daily lives.
LSU researchers across Louisiana are working on developing a wide-range of innovations to improve quality of life by studying issues such as disease management, advance medical treatments, obesity, coastal protection, hurricane preparedness, energy, natural resource management and agriculture, among others.
Louisiana’s Flagship University is a land-, sea- and space-grant institution with academic programs in all areas of science, engineering, humanities, arts and social sciences.The University comprises of nine institutions:* Louisiana State University and Agricultural and Mechanical College (“LSU”), the premier flagship university for the state, which include the Paul M. Hebert Law Center and the School of Veterinary Medicine* Louisiana State University at Alexandria* Louisiana State University at Eunice* Louisiana State University at Shreveport* LSU Health Sciences Center – New Orleans* LSU Health Science Center – Shreveport* The Health Care Services Division* Louisiana State University
Agricultural Center* Pennington Biomedical Research Center* Any other college, university, school, institution, or program now or hereafter under the supervision and management of the Board of Supervisors of Louisiana State University and Agricultural and Mechanical CollegeIn implementing its mission, LSU is committed to:* Offering a broad array of undergraduate degree programs and extensive graduate research opportunities designed to attract and educate highly qualified undergraduate and graduate students;* Employing faculty who are excellent teacher-scholars, nationally competitive in research and creative activities, and who contribute to a world-class knowledge #J-18808-Ljbffr