Phoenix Children's
Patient Access Rep
Phoenix Children’s
Position Summary The Patient Access Representative performs efficient and orderly registration of all patients. Acts as primary liaison for patients receiving professional and hospital services at Phoenix Children’s. Prepares admission forms, obtains necessary documentation and signatures, and confirms demographic information when the patient and/or guarantor present for services. Collects co‑pay and deductible amounts at the time of service. Some travel from site to site may be necessary based on business needs of the department.
Position Duties
Arrives patients who present for professional and hospital services that have been pre‑registered and collect co‑pay and deductible amounts. Obtains all necessary signatures from the Guarantor at the time of registration or arrival.
Accurately documents all information in the appropriate fields and/or account notes. Maintains accuracy when entering demographic and insurance information in the system.
Courteously answers the telephone and answers all questions in a timely manner.
Identifies and refers uninsured and underinsured patients to the Financial Counselor.
Inquires patient account system(s) to identify any previous unpaid liability in AMPFM/Misys.
Maintains a positive working relationship with patients/guarantors, insurance companies, government entities, clinical personnel, co‑workers and management to promote teamwork, cooperation and a positive public image for Phoenix Children’s.
Organizes, prioritizes, and monitors daily work activity to ensure that complete, accurate, and compliant registration has been performed in a timely manner.
Participates in a variety of unit and hospital educational programs to maintain current skill and competency levels.
Performs registration in appropriate HIS system, verifies insurance coverage, obtains authorization for patients who present for professional and hospital services and have not been pre‑registered.
Performs miscellaneous job related duties as requested.
Mission To advance hope, healing and the best healthcare for children and their families
Vision Phoenix Children’s will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.
Values
We place children and families at the center of all we do
We deliver exceptional care, every day and in every way
We collaborate with colleagues, partners and communities to amplify our impact
We set the standards of pediatric healthcare today, and innovate for the future
We are accountable for making the highest quality care accessible and affordable
Position Qualifications Education
High school diploma or equivalent*
Required
Associate’s Degree in Healthcare, Business or related field*
Preferred
Experience
1 year of related office or retail experience including direct customer contact and service, or equivalent combination of education and experience*
Required
Electronic Medical Record (EMR) experience*
Required
AMPFM, Misys, or HIS platform experience*
Preferred
Special Skills
Effective verbal and written communication skills, professional demeanor, team player with a customer‑focused attitude*
Required
Knowledge of Medical Terminology and ICD‑9/CPT codes and an understanding of HIPAA privacy laws*
Required
Ability to speak and write Spanish*
Preferred
Follow any payer or governmental requirement as required by organization*
Preferred
Additional Requirements
Current BLS certification for Healthcare Provider from the American Heart Association*
Required
Physical Requirements & Occupational Exposure/Risk Potential
Climbing – Occasionally
Feeling (sensing textures and temperatures) – Occasionally
Fine Motor Skills (pinching, gripping, etc) – Occasionally
Hearing – Frequently
Pushing/pulling – Occasionally
Reaching – Occasionally
Sitting – Frequently
Standing – Occasionally
Stooping/crouching/kneeling/crawling – Occasionally
Talking – Frequently
Tasting/smelling – Occasionally
Walking – Frequently
Near Vision – Occasionally
Far Vision – Occasionally
Color Discrimination – Occasionally
Use of keyboard, mouse and/or computer equipment – Constantly
Lift up to 35 pounds without assistance – Occasionally
Lift more than 35 pounds without assistance – Occasionally
Inside office environment – Applicable
Seniority level
Not Applicable
Employment type
Full‑time
Job function
Health Care Provider
Industries
Wellness and Fitness Services
Hospitals and Health Care
Medical Practices
#J-18808-Ljbffr
Position Summary The Patient Access Representative performs efficient and orderly registration of all patients. Acts as primary liaison for patients receiving professional and hospital services at Phoenix Children’s. Prepares admission forms, obtains necessary documentation and signatures, and confirms demographic information when the patient and/or guarantor present for services. Collects co‑pay and deductible amounts at the time of service. Some travel from site to site may be necessary based on business needs of the department.
Position Duties
Arrives patients who present for professional and hospital services that have been pre‑registered and collect co‑pay and deductible amounts. Obtains all necessary signatures from the Guarantor at the time of registration or arrival.
Accurately documents all information in the appropriate fields and/or account notes. Maintains accuracy when entering demographic and insurance information in the system.
Courteously answers the telephone and answers all questions in a timely manner.
Identifies and refers uninsured and underinsured patients to the Financial Counselor.
Inquires patient account system(s) to identify any previous unpaid liability in AMPFM/Misys.
Maintains a positive working relationship with patients/guarantors, insurance companies, government entities, clinical personnel, co‑workers and management to promote teamwork, cooperation and a positive public image for Phoenix Children’s.
Organizes, prioritizes, and monitors daily work activity to ensure that complete, accurate, and compliant registration has been performed in a timely manner.
Participates in a variety of unit and hospital educational programs to maintain current skill and competency levels.
Performs registration in appropriate HIS system, verifies insurance coverage, obtains authorization for patients who present for professional and hospital services and have not been pre‑registered.
Performs miscellaneous job related duties as requested.
Mission To advance hope, healing and the best healthcare for children and their families
Vision Phoenix Children’s will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.
Values
We place children and families at the center of all we do
We deliver exceptional care, every day and in every way
We collaborate with colleagues, partners and communities to amplify our impact
We set the standards of pediatric healthcare today, and innovate for the future
We are accountable for making the highest quality care accessible and affordable
Position Qualifications Education
High school diploma or equivalent*
Required
Associate’s Degree in Healthcare, Business or related field*
Preferred
Experience
1 year of related office or retail experience including direct customer contact and service, or equivalent combination of education and experience*
Required
Electronic Medical Record (EMR) experience*
Required
AMPFM, Misys, or HIS platform experience*
Preferred
Special Skills
Effective verbal and written communication skills, professional demeanor, team player with a customer‑focused attitude*
Required
Knowledge of Medical Terminology and ICD‑9/CPT codes and an understanding of HIPAA privacy laws*
Required
Ability to speak and write Spanish*
Preferred
Follow any payer or governmental requirement as required by organization*
Preferred
Additional Requirements
Current BLS certification for Healthcare Provider from the American Heart Association*
Required
Physical Requirements & Occupational Exposure/Risk Potential
Climbing – Occasionally
Feeling (sensing textures and temperatures) – Occasionally
Fine Motor Skills (pinching, gripping, etc) – Occasionally
Hearing – Frequently
Pushing/pulling – Occasionally
Reaching – Occasionally
Sitting – Frequently
Standing – Occasionally
Stooping/crouching/kneeling/crawling – Occasionally
Talking – Frequently
Tasting/smelling – Occasionally
Walking – Frequently
Near Vision – Occasionally
Far Vision – Occasionally
Color Discrimination – Occasionally
Use of keyboard, mouse and/or computer equipment – Constantly
Lift up to 35 pounds without assistance – Occasionally
Lift more than 35 pounds without assistance – Occasionally
Inside office environment – Applicable
Seniority level
Not Applicable
Employment type
Full‑time
Job function
Health Care Provider
Industries
Wellness and Fitness Services
Hospitals and Health Care
Medical Practices
#J-18808-Ljbffr