Heartland Dental
Business Assistant
Wholelife Dentistry is looking for a Business Assistant to join our team.
Working Hours Monday, Tuesday, Wednesday 8:00 am‑5:00 pm; Thursday 8:00 am‑6:00 pm; Friday 8:30 am‑2:00 pm
Why Heartland Dental? Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first. The organization was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024.
Roles & Responsibilities
Greet and welcome patients as they enter the office to create a great first impression.
Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies.
Utilize Dentrix for patient scheduling and records.
Schedule and confirm appointments for multiple providers in the office.
File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage.
Post insurance and patient payments and process accounts receivables.
Review treatment plan fees and payment options with patients.
Partner with the providers and team to implement Heartland Dental systems to optimize office potential.
What You’ll Gain
Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO.
Front‑loaded education and training, providing you the opportunity to develop to your full potential.
Opportunity to be part of a secure company with 20+ years of industry‑leading experience that provides a stable career with unlimited growth potential.
Access to on‑demand Daily Pay.
Minimum Qualifications
Experience working in a fast‑paced and customer‑centric environment.
Excellent communication and organizational skills.
Access to PHI necessary for performing job‑related functions; regular HIPAA training will be required. The individual must protect PHI and maintain data safeguards.
Preferred Experience
1+ years of experience in a dental or medical setting.
1+ years of experience with insurance billing and accounts receivable.
Experience with Dentrix or other dental software.
Physical Requirements
Ability to perform essential duties satisfactorily with or without reasonable accommodation.
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Availability to attend virtual training sessions (or in‑person) periodically throughout the year.
TB test is required for all new hires in dental office positions (not applicable in FL & TN).
About Heartland Dental Heartland Dental is the nation's largest dental support organization, providing non‑clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices.
EEO Statement At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.
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Working Hours Monday, Tuesday, Wednesday 8:00 am‑5:00 pm; Thursday 8:00 am‑6:00 pm; Friday 8:30 am‑2:00 pm
Why Heartland Dental? Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first. The organization was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024.
Roles & Responsibilities
Greet and welcome patients as they enter the office to create a great first impression.
Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies.
Utilize Dentrix for patient scheduling and records.
Schedule and confirm appointments for multiple providers in the office.
File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage.
Post insurance and patient payments and process accounts receivables.
Review treatment plan fees and payment options with patients.
Partner with the providers and team to implement Heartland Dental systems to optimize office potential.
What You’ll Gain
Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO.
Front‑loaded education and training, providing you the opportunity to develop to your full potential.
Opportunity to be part of a secure company with 20+ years of industry‑leading experience that provides a stable career with unlimited growth potential.
Access to on‑demand Daily Pay.
Minimum Qualifications
Experience working in a fast‑paced and customer‑centric environment.
Excellent communication and organizational skills.
Access to PHI necessary for performing job‑related functions; regular HIPAA training will be required. The individual must protect PHI and maintain data safeguards.
Preferred Experience
1+ years of experience in a dental or medical setting.
1+ years of experience with insurance billing and accounts receivable.
Experience with Dentrix or other dental software.
Physical Requirements
Ability to perform essential duties satisfactorily with or without reasonable accommodation.
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Availability to attend virtual training sessions (or in‑person) periodically throughout the year.
TB test is required for all new hires in dental office positions (not applicable in FL & TN).
About Heartland Dental Heartland Dental is the nation's largest dental support organization, providing non‑clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices.
EEO Statement At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.
#J-18808-Ljbffr