61st Street Service Corporation
Practice Associate II #Full Time
61st Street Service Corporation, New York, New York, us, 10261
Career Opportunities with 61st Street Service Corp
Current job opportunities are posted here as they become available.
The 61st Street Service Corporation, provides administrative and clinical support staff for
ColumbiaDoctors . This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.
Opportunity to grow as part of the Practice Associate Career Ladder!
Job Summary The Practice Associate II (Department of Psychiatry) is responsible for ensuring an exceptional patient experience during arrival, departure, and interactions relating to registration and appointment scheduling as well as other administrative inquiries. The Practice Associate II is part of a team that delivers an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication.
Job Responsibilities
Greet patients and visitors & answer telephone calls.
Conduct pre-registration, check-in, check-out, appointments, and other related tasks.
Obtain all required registration and intake information from patients; verify and/or update any new insurance or other information in Epic; obtain prior authorizations and referrals for visits and tests and verify eligibility for services; accurately indicate arrivals, no-shows, reschedules, and provider cancellations in Epic.
Manage and review providers’ schedules to ensure all authorizations and pre-certifications for office visits and procedures are obtained.
May collect all time-of-service and past due payments prior to the start of the appointment. Settle cash drawer in the EHR on a daily basis.
Coordinate and schedule appointments, procedures, and other specialty services/clinical testing as requested by the provider promptly and accurately. Prepare requisitions as needed.
Assist with coordination of care to other specialties and appointments.
Verify patient insurance eligibility and benefits as needed. Communicate insurance participation, financial responsibility (if applicable), and time-of-service policy to patient population. Escalate cases for resolution as appropriate. Help identify trends.
Review the daily and weekly schedule frequently. Proactively resolve issues discovered in the review with limited patient involvement.
Perform administrative duties as it pertains to practice or specialty.
Assist with training and onboarding of new staff as directed.
Follow end-of-day closing procedures.
Provide cross coverage as directed by Supervisor/Manager, including, but not limited to helping stock exam rooms, escorting patients to exam room, putting away supplies, and preparing paperwork for procedures.
Perform other related duties as assigned.
Job Qualifications
High school diploma or equivalency is required.
A minimum of 3 years’ relevant experience, including in a medical office environment.
Strong knowledge of and proficiency with medical terminology.
Proficiency with and/or understanding of medical billing and up-to-date insurance eligibility.
Strong organizational and problem-solving skills, and the ability to set priorities among multiple competing objectives, tasks, and initiatives.
Strong customer service orientation and the ability to deliver consistent exceptional service.
Excellent relationship management skills including, but not limited to, emotional intelligence, interpersonal skills, empathy, and ability to handle situations with respect, tact, and sensitivity.
Emotional intelligence, especially the ability to remain collected during difficult interactions. Ability to apply de-escalation strategies and techniques.
Excellent verbal and written communication skills.
Working proficiency with Microsoft Office (Word and Excel) or similar software is required, and an ability and willingness to learn new systems and programs.
Experience in Psychiatry preferred.
Experience in Epic preferred.
Bilingual English/Spanish a plus, but not required.
Hourly Rate Ranges Hourly Rate Ranges: $24.76 - $30.21
Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.
61st Street Service Corporation At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.
We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.
#J-18808-Ljbffr
Current job opportunities are posted here as they become available.
The 61st Street Service Corporation, provides administrative and clinical support staff for
ColumbiaDoctors . This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.
Opportunity to grow as part of the Practice Associate Career Ladder!
Job Summary The Practice Associate II (Department of Psychiatry) is responsible for ensuring an exceptional patient experience during arrival, departure, and interactions relating to registration and appointment scheduling as well as other administrative inquiries. The Practice Associate II is part of a team that delivers an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication.
Job Responsibilities
Greet patients and visitors & answer telephone calls.
Conduct pre-registration, check-in, check-out, appointments, and other related tasks.
Obtain all required registration and intake information from patients; verify and/or update any new insurance or other information in Epic; obtain prior authorizations and referrals for visits and tests and verify eligibility for services; accurately indicate arrivals, no-shows, reschedules, and provider cancellations in Epic.
Manage and review providers’ schedules to ensure all authorizations and pre-certifications for office visits and procedures are obtained.
May collect all time-of-service and past due payments prior to the start of the appointment. Settle cash drawer in the EHR on a daily basis.
Coordinate and schedule appointments, procedures, and other specialty services/clinical testing as requested by the provider promptly and accurately. Prepare requisitions as needed.
Assist with coordination of care to other specialties and appointments.
Verify patient insurance eligibility and benefits as needed. Communicate insurance participation, financial responsibility (if applicable), and time-of-service policy to patient population. Escalate cases for resolution as appropriate. Help identify trends.
Review the daily and weekly schedule frequently. Proactively resolve issues discovered in the review with limited patient involvement.
Perform administrative duties as it pertains to practice or specialty.
Assist with training and onboarding of new staff as directed.
Follow end-of-day closing procedures.
Provide cross coverage as directed by Supervisor/Manager, including, but not limited to helping stock exam rooms, escorting patients to exam room, putting away supplies, and preparing paperwork for procedures.
Perform other related duties as assigned.
Job Qualifications
High school diploma or equivalency is required.
A minimum of 3 years’ relevant experience, including in a medical office environment.
Strong knowledge of and proficiency with medical terminology.
Proficiency with and/or understanding of medical billing and up-to-date insurance eligibility.
Strong organizational and problem-solving skills, and the ability to set priorities among multiple competing objectives, tasks, and initiatives.
Strong customer service orientation and the ability to deliver consistent exceptional service.
Excellent relationship management skills including, but not limited to, emotional intelligence, interpersonal skills, empathy, and ability to handle situations with respect, tact, and sensitivity.
Emotional intelligence, especially the ability to remain collected during difficult interactions. Ability to apply de-escalation strategies and techniques.
Excellent verbal and written communication skills.
Working proficiency with Microsoft Office (Word and Excel) or similar software is required, and an ability and willingness to learn new systems and programs.
Experience in Psychiatry preferred.
Experience in Epic preferred.
Bilingual English/Spanish a plus, but not required.
Hourly Rate Ranges Hourly Rate Ranges: $24.76 - $30.21
Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.
61st Street Service Corporation At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.
We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.
#J-18808-Ljbffr