Sono Bello
Associate Practice Manager – Cosmetic Surgery
4 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Sono Bello is America’s top cosmetic surgery specialist, with 185+ board‑certified surgeons who have performed over 300,000 laser liposuction and body contouring procedures. A career at Sono Bello means being part of a dynamic and high‑energy work environment where every team member can make a difference. We believe everyone deserves to have their best body today and pursue their best life now. Associate PM
assists the Practice Manager in overseeing the delivery of our trusted brand of service, the Sono Bello patient experience, and the smooth and efficient operations of a Center’s daily business activities. The Associate PM partners with the Practice Manager to share in the responsibility for the performance and satisfaction of team members along with the delivery of business results within the center. The role is developmental, with the goal of becoming a fully qualified Practice Manager. ESSENTIAL DUTIES AND RESPONSIBILITIES
Oversee and support the day‑to‑day activities in an accredited out‑patient surgical facility, delivering the Sono Bello patient experience, efficiently running center operations, and building an outstanding team member culture. Fluency in and joint responsibility for the adherence to our policies, procedures, and AAAHC guidelines for operation. Engage patients to ensure a quality interaction across their entire journey; ensuring timely resolution of any missteps, partnering with the Patient Experience Team if escalation occurs. Along with the PM, own and execute new initiatives, policies, product, and procedural changes/introductions as launched through the National Support Center. Build and champion action and development plans across team members within center to achieve company goals in a highly dynamic environment. Deliver an outstanding center business scorecard with a deep understanding of the metrics and drivers of performance. Share responsibility for the appropriate submission timeliness, accurate tracking, auditing, and reporting for the center, including surgical note compliance, invoicing, bank deposits, payroll, logs, patient chart incidence reports, etc. Maintain proper security of in‑house medications as dictated by policy. Assure that the office’s physical facilities are properly maintained and in excellent condition for patients. Work with the National Support Facilities Team and Property Mgmt to ensure Sono Bello’s facilities meet the appropriate standards. Ensure efficient and accurate clinician and front desk team member scheduling, with appropriate expertise across required technology platforms and tools. Provide coverage as needed for staff members in a backup capacity across both front desk and clinical team members (understanding work activity limitations with required clinical licensing). Accountable, along with the PM, for overtime hours and maintaining staffing levels necessary to maintain the mandated standard of care, especially during end of the month. Communicate with the governing body, executive management, surgeons, supporting functions and center employees through regular discussions, meetings, and visual demonstrations. Resolve issues in a real‑time environment, such as employee relations, customer service, ordering or material requisitions, financial issues, patient complaints, etc. Facilitate and assure top‑quality communication among patients, surgeons, employees, and National Support staff. Share responsibility for the confidentiality, security, and physical safety of patient and clinical records as well as the timely retrieval of individual records upon request. Always ensure patient confidentiality and HIPAA compliance. Supervise the secure collection, processing, maintenance, storage, and appropriate access to and usage of clinical records. Ensure that patients, team members, and surgeons are always treated with appropriate respect as dictated by Sono Bello’s Rights and Responsibilities document and Sono Bello standards. Provide a timely and organized recruiting experience for potential new team member candidates in tandem with the National Support Talent Team. Work with HR, the corporate risk manager, and credentialing manager (for medically licensed staff members) to ensure that all new hire paperwork is completed on time and accurately and align initial training plans with the appropriate Team Member Experience (TMX) lead prior to the new team members start date. Along with the PM, ensure timely and accurate performance reviews are completed and development plans and progressive discipline policies are consistently administered and enforced in partnership with HR. SUPERVISORY RESPONSIBILITIES
This position assists the Practice Manager in the supervision of Team Members (including front desk, physicians, registered nurses, medical assistants, licensed practical nurses and consultants). Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND EXPERIENCE
BA/BS Degree or equivalent combination of education and experience. OTHER SKILLS AND ABILITIES
Possess experience or ability to perform audits utilizing established standards and systems, with the ability to communicate results and deficiencies in a manner that will impact outcomes. Proficient with MS Office and can learn a variety of computer operating systems. Ability to handle sensitive and confidential matters in an appropriate way. LANGUAGE, MATHEMATICAL, AND REASONING SKILLS
Read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals, and technical journals. Write reports, correspondence, and procedure manuals. Effectively present information and respond to questions from groups of customers or employees of the organization. Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Conduct analysis of data from differing data sources with the ability to infer and summarize results. Solve problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form. PHYSICAL DEMANDS
Requires using the telephone and computer while communicating with internal and external customers and vendors. Employee will sit for several hours each day but also need mobility and ability to stand and walk for periods of time. May need to lift up to 20 pounds on occasion. WORK ENVIRONMENT
This position works in an office environment. The noise level in the work environment is usually quiet to moderate as compared to a private office with light traffic and computer printers. Must be able to travel 1‑2 weeks per quarter to other Sono Bello offices. COMPENSATION & BENEFITS
Compensation Range: $25.48 USD - $31.85 USD. Pay may vary by location, and actual compensation depends on factors such as qualifications, experience, skills, and business needs. Sono Bello may adjust this range in the future. Full‑time employees may also receive benefits such as incentives, equity, health coverage, 401(k) matching, paid time off, and parental leave. Benefits Package includes Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and Paid Holidays. For applicants located in CA:
Apply here Referrals increase your chances of interviewing at Sono Bello by 2x
#J-18808-Ljbffr
4 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Sono Bello is America’s top cosmetic surgery specialist, with 185+ board‑certified surgeons who have performed over 300,000 laser liposuction and body contouring procedures. A career at Sono Bello means being part of a dynamic and high‑energy work environment where every team member can make a difference. We believe everyone deserves to have their best body today and pursue their best life now. Associate PM
assists the Practice Manager in overseeing the delivery of our trusted brand of service, the Sono Bello patient experience, and the smooth and efficient operations of a Center’s daily business activities. The Associate PM partners with the Practice Manager to share in the responsibility for the performance and satisfaction of team members along with the delivery of business results within the center. The role is developmental, with the goal of becoming a fully qualified Practice Manager. ESSENTIAL DUTIES AND RESPONSIBILITIES
Oversee and support the day‑to‑day activities in an accredited out‑patient surgical facility, delivering the Sono Bello patient experience, efficiently running center operations, and building an outstanding team member culture. Fluency in and joint responsibility for the adherence to our policies, procedures, and AAAHC guidelines for operation. Engage patients to ensure a quality interaction across their entire journey; ensuring timely resolution of any missteps, partnering with the Patient Experience Team if escalation occurs. Along with the PM, own and execute new initiatives, policies, product, and procedural changes/introductions as launched through the National Support Center. Build and champion action and development plans across team members within center to achieve company goals in a highly dynamic environment. Deliver an outstanding center business scorecard with a deep understanding of the metrics and drivers of performance. Share responsibility for the appropriate submission timeliness, accurate tracking, auditing, and reporting for the center, including surgical note compliance, invoicing, bank deposits, payroll, logs, patient chart incidence reports, etc. Maintain proper security of in‑house medications as dictated by policy. Assure that the office’s physical facilities are properly maintained and in excellent condition for patients. Work with the National Support Facilities Team and Property Mgmt to ensure Sono Bello’s facilities meet the appropriate standards. Ensure efficient and accurate clinician and front desk team member scheduling, with appropriate expertise across required technology platforms and tools. Provide coverage as needed for staff members in a backup capacity across both front desk and clinical team members (understanding work activity limitations with required clinical licensing). Accountable, along with the PM, for overtime hours and maintaining staffing levels necessary to maintain the mandated standard of care, especially during end of the month. Communicate with the governing body, executive management, surgeons, supporting functions and center employees through regular discussions, meetings, and visual demonstrations. Resolve issues in a real‑time environment, such as employee relations, customer service, ordering or material requisitions, financial issues, patient complaints, etc. Facilitate and assure top‑quality communication among patients, surgeons, employees, and National Support staff. Share responsibility for the confidentiality, security, and physical safety of patient and clinical records as well as the timely retrieval of individual records upon request. Always ensure patient confidentiality and HIPAA compliance. Supervise the secure collection, processing, maintenance, storage, and appropriate access to and usage of clinical records. Ensure that patients, team members, and surgeons are always treated with appropriate respect as dictated by Sono Bello’s Rights and Responsibilities document and Sono Bello standards. Provide a timely and organized recruiting experience for potential new team member candidates in tandem with the National Support Talent Team. Work with HR, the corporate risk manager, and credentialing manager (for medically licensed staff members) to ensure that all new hire paperwork is completed on time and accurately and align initial training plans with the appropriate Team Member Experience (TMX) lead prior to the new team members start date. Along with the PM, ensure timely and accurate performance reviews are completed and development plans and progressive discipline policies are consistently administered and enforced in partnership with HR. SUPERVISORY RESPONSIBILITIES
This position assists the Practice Manager in the supervision of Team Members (including front desk, physicians, registered nurses, medical assistants, licensed practical nurses and consultants). Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND EXPERIENCE
BA/BS Degree or equivalent combination of education and experience. OTHER SKILLS AND ABILITIES
Possess experience or ability to perform audits utilizing established standards and systems, with the ability to communicate results and deficiencies in a manner that will impact outcomes. Proficient with MS Office and can learn a variety of computer operating systems. Ability to handle sensitive and confidential matters in an appropriate way. LANGUAGE, MATHEMATICAL, AND REASONING SKILLS
Read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals, and technical journals. Write reports, correspondence, and procedure manuals. Effectively present information and respond to questions from groups of customers or employees of the organization. Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Conduct analysis of data from differing data sources with the ability to infer and summarize results. Solve problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form. PHYSICAL DEMANDS
Requires using the telephone and computer while communicating with internal and external customers and vendors. Employee will sit for several hours each day but also need mobility and ability to stand and walk for periods of time. May need to lift up to 20 pounds on occasion. WORK ENVIRONMENT
This position works in an office environment. The noise level in the work environment is usually quiet to moderate as compared to a private office with light traffic and computer printers. Must be able to travel 1‑2 weeks per quarter to other Sono Bello offices. COMPENSATION & BENEFITS
Compensation Range: $25.48 USD - $31.85 USD. Pay may vary by location, and actual compensation depends on factors such as qualifications, experience, skills, and business needs. Sono Bello may adjust this range in the future. Full‑time employees may also receive benefits such as incentives, equity, health coverage, 401(k) matching, paid time off, and parental leave. Benefits Package includes Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and Paid Holidays. For applicants located in CA:
Apply here Referrals increase your chances of interviewing at Sono Bello by 2x
#J-18808-Ljbffr