Heartland Dental
Dental Office Assistant
Coconut Creek Winning Smiles, a Heartland Dental supported office, is seeking a Dental Office Assistant to support our front‑office operations. This role is part of a team that values patient care, teamwork, and continuous learning.
Work Hours Monday 9:00 am – 6:00 pm; Tuesday 8:00 am – 5:00 pm; Wednesday 8:00 am – 6:00 pm; Thursday 11:00 am – 7:00 pm; Friday 8:00 am – 4:00 pm.
Responsibilities
Greet and welcome patients as they enter the office to create a great first impression of our team.
Manage front‑office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies.
Utilize Dentrix for patient scheduling and record keeping.
Schedule and confirm appointments for multiple providers in the office.
File patient insurance claims, follow up on outstanding claims, verify benefits, and explain coverage.
Post insurance and patient payments and process accounts receivable.
Review treatment plan fees and payment options with patients.
Partner with providers and the team to implement Heartland Dental systems to optimize office potential.
Benefits
Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO.
Front‑loaded education and training to help you reach your full potential.
Opportunity to be part of a secure company with over 20 years of industry‑leading experience, offering a stable career with unlimited growth potential.
Access to on‑demand Daily Pay.
Work with an 8‑person team that thrives on collaboration, communication, and community.
Minimum Qualifications
Experience working in a fast‑paced, customer‑centric environment.
Excellent communication and organizational skills.
Access to the minimum PHI required for performing job‑related functions; regular HIPAA training and protection of PHI is required.
Preferred Experience
1+ year of experience in a dental or medical setting.
1+ year of experience with insurance billing and accounts receivable.
Experience with Dentrix or other dental software.
Physical Requirements
Ability to perform essential duties with or without reasonable accommodation; reasonable accommodations may be provided for disabilities.
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Availability to attend virtual or in‑person training sessions periodically throughout the year.
A tuberculosis (TB) test is required for all new hires in dental office positions (not applicable in FL & TN). The test will be arranged during the pre‑employment process.
About Heartland Dental Heartland Dental is the nation's largest dental support organization, providing non‑clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each supported office is unique to its community and the patients they serve. Supported doctors retain clinical autonomy and share a common goal of delivering the highest quality dental care.
At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.
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Work Hours Monday 9:00 am – 6:00 pm; Tuesday 8:00 am – 5:00 pm; Wednesday 8:00 am – 6:00 pm; Thursday 11:00 am – 7:00 pm; Friday 8:00 am – 4:00 pm.
Responsibilities
Greet and welcome patients as they enter the office to create a great first impression of our team.
Manage front‑office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies.
Utilize Dentrix for patient scheduling and record keeping.
Schedule and confirm appointments for multiple providers in the office.
File patient insurance claims, follow up on outstanding claims, verify benefits, and explain coverage.
Post insurance and patient payments and process accounts receivable.
Review treatment plan fees and payment options with patients.
Partner with providers and the team to implement Heartland Dental systems to optimize office potential.
Benefits
Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO.
Front‑loaded education and training to help you reach your full potential.
Opportunity to be part of a secure company with over 20 years of industry‑leading experience, offering a stable career with unlimited growth potential.
Access to on‑demand Daily Pay.
Work with an 8‑person team that thrives on collaboration, communication, and community.
Minimum Qualifications
Experience working in a fast‑paced, customer‑centric environment.
Excellent communication and organizational skills.
Access to the minimum PHI required for performing job‑related functions; regular HIPAA training and protection of PHI is required.
Preferred Experience
1+ year of experience in a dental or medical setting.
1+ year of experience with insurance billing and accounts receivable.
Experience with Dentrix or other dental software.
Physical Requirements
Ability to perform essential duties with or without reasonable accommodation; reasonable accommodations may be provided for disabilities.
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Availability to attend virtual or in‑person training sessions periodically throughout the year.
A tuberculosis (TB) test is required for all new hires in dental office positions (not applicable in FL & TN). The test will be arranged during the pre‑employment process.
About Heartland Dental Heartland Dental is the nation's largest dental support organization, providing non‑clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each supported office is unique to its community and the patients they serve. Supported doctors retain clinical autonomy and share a common goal of delivering the highest quality dental care.
At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.
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