Smilow Cancer Hospital
Patient Access Representative / ED Registrar
Smilow Cancer Hospital, Westerly, Rhode Island, us, 02891
Patient Access Representative / ED Registrar
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Patient Access Representatives are usually the first people to meet/greet patients. As the "Face" of the hospital, it is critical that they present a welcoming demeanor, ensure proper patient registration, process patient payments, handle inquiries, and perform daily cash deposit functions.
Responsibilities
Quality
Achieve and maintain a Department registration information completeness/accuracy of 95% as defined and measured on the individual work plan.
Support customer satisfaction initiatives as defined in the annual individual work plan
External Customers (Patients, Families, Guests, Visitors):
Finance
Facilitate Time of Service (TOS) Collection as directed by Hospital and Department policy and procedures and meet all TOS standards as defined by the individual work plan.
Attends all required safety training programs and can describe responsibilities related to general safety, department/service safety, and specific job-related hazards
All required safety education programs have been attended.
Follows the hospital exposure control plans/bloodborne and airborne pathogens
Demonstrates knowledge of techniques, procedures, and correct use of protective barrier equipment.
Demonstrates respect and regard for the dignity of all patient, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment
Interacts with all of the above in a considerate, helpful, and courteous manner as observed by supervisor.
Qualifications
Education: High school diploma or G.E.D. required. B.S./ B.A. or A.A. degree, or some college preferred.
Experience: Experience in a professional setting with customer service responsibility preferred.
Licensure: A.A.H.A.M. Certification as Certified Patient Accounts Technician (C.P.A.T.) preferred. Continuous demonstration of team orientation and customer focused behaviors.
EEO/AA/Disability/Veteran Seniority level Entry level
Employment type Full-time
Job function Health Care Provider
Industries Hospitals and Health Care
YNHHS Requisition ID: 167894
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Patient Access Representatives are usually the first people to meet/greet patients. As the "Face" of the hospital, it is critical that they present a welcoming demeanor, ensure proper patient registration, process patient payments, handle inquiries, and perform daily cash deposit functions.
Responsibilities
Quality
Achieve and maintain a Department registration information completeness/accuracy of 95% as defined and measured on the individual work plan.
Support customer satisfaction initiatives as defined in the annual individual work plan
External Customers (Patients, Families, Guests, Visitors):
Finance
Facilitate Time of Service (TOS) Collection as directed by Hospital and Department policy and procedures and meet all TOS standards as defined by the individual work plan.
Attends all required safety training programs and can describe responsibilities related to general safety, department/service safety, and specific job-related hazards
All required safety education programs have been attended.
Follows the hospital exposure control plans/bloodborne and airborne pathogens
Demonstrates knowledge of techniques, procedures, and correct use of protective barrier equipment.
Demonstrates respect and regard for the dignity of all patient, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment
Interacts with all of the above in a considerate, helpful, and courteous manner as observed by supervisor.
Qualifications
Education: High school diploma or G.E.D. required. B.S./ B.A. or A.A. degree, or some college preferred.
Experience: Experience in a professional setting with customer service responsibility preferred.
Licensure: A.A.H.A.M. Certification as Certified Patient Accounts Technician (C.P.A.T.) preferred. Continuous demonstration of team orientation and customer focused behaviors.
EEO/AA/Disability/Veteran Seniority level Entry level
Employment type Full-time
Job function Health Care Provider
Industries Hospitals and Health Care
YNHHS Requisition ID: 167894
#J-18808-Ljbffr