Upward Health
Company Overview
Upward Health is an in-home, multidisciplinary medical group that provides 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where patients need help. We address a broad range of conditions—from poorly controlled blood sugar to anxiety—and provide medically tailored meals, earning a 98 % satisfaction rate. Job Title & Role Description
Care Specialist
– A key member of the team responsible for delivering chronic care management to high-complexity patients. The role primarily involves working in patients’ homes and communities (≈90 % of the time) and engaging in virtual care (≈10 %). Responsibilities include direct patient outreach, enrollment facilitation, coordinating virtual appointments, and ensuring adherence to care plans to improve outcomes and reduce unnecessary hospitalizations. Skills Required
Minimum of 2 years relevant experience (e.g., Community Health Worker, Peer Support Specialist, Medical Assistant, etc.) High school diploma or GED A valid driver’s license, auto liability insurance, and reliable transportation for travel within the assigned territory Experience in chronic care management or working with chronically ill/elderly patients Basic computer skills (typing, using EMR systems) Experience with motivational interviewing, trauma‑informed care, and care coordination Strong interpersonal communication skills – ability to engage patients and team members effectively Ability to prioritize tasks, manage schedules, and work independently in an unstructured environment Multilingual skills are a plus (but not required) Prior home‑care experience is beneficial Key Behaviors & Competencies
Adaptability & Resilience:
Thrives in unstructured environments, pivots as needed, demonstrates perseverance in challenging situations, proactively takes initiative. Empathy & Compassion:
Works with diverse backgrounds, builds rapport through motivational interviewing, uses patient‑centered communication. Accountability & Integrity:
Takes ownership of tasks, ensures accuracy and timeliness. Cultural Competence:
Applies culturally sensitive care, collaborates with interdisciplinary teams. Problem‑Solving & Critical Thinking:
Assesses patient needs, analyzes data, develops appropriate care strategies. Communication Skills:
Explanations of complex medical information in clear, supportive manner. Care Coordination:
Engages patients in comprehensive care plans, facilitates communication among caregivers. Health Education:
Educates patients about conditions, care plans, and available resources to enable informed decisions. Time Management & Organization:
Manages caseloads, schedules, documentation efficiently. Technology Proficiency:
Uses EMR and digital tools for documentation and team communication. Motivational Interviewing & Patient‑Centered Care:
Empowers patients to take ownership of health decisions. Data Management:
Ensures accurate, timely documentation and compliance with standards. Outcome‑Oriented Approach:
Focuses on key health outcomes: improved adherence, reduced ER visits, enhanced self‑management. Equal Opportunity Statement
Upward Health is proud to be an equal‑opportunity employer and is committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Pay Range
NY: $21 – $24 USD
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Upward Health is an in-home, multidisciplinary medical group that provides 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where patients need help. We address a broad range of conditions—from poorly controlled blood sugar to anxiety—and provide medically tailored meals, earning a 98 % satisfaction rate. Job Title & Role Description
Care Specialist
– A key member of the team responsible for delivering chronic care management to high-complexity patients. The role primarily involves working in patients’ homes and communities (≈90 % of the time) and engaging in virtual care (≈10 %). Responsibilities include direct patient outreach, enrollment facilitation, coordinating virtual appointments, and ensuring adherence to care plans to improve outcomes and reduce unnecessary hospitalizations. Skills Required
Minimum of 2 years relevant experience (e.g., Community Health Worker, Peer Support Specialist, Medical Assistant, etc.) High school diploma or GED A valid driver’s license, auto liability insurance, and reliable transportation for travel within the assigned territory Experience in chronic care management or working with chronically ill/elderly patients Basic computer skills (typing, using EMR systems) Experience with motivational interviewing, trauma‑informed care, and care coordination Strong interpersonal communication skills – ability to engage patients and team members effectively Ability to prioritize tasks, manage schedules, and work independently in an unstructured environment Multilingual skills are a plus (but not required) Prior home‑care experience is beneficial Key Behaviors & Competencies
Adaptability & Resilience:
Thrives in unstructured environments, pivots as needed, demonstrates perseverance in challenging situations, proactively takes initiative. Empathy & Compassion:
Works with diverse backgrounds, builds rapport through motivational interviewing, uses patient‑centered communication. Accountability & Integrity:
Takes ownership of tasks, ensures accuracy and timeliness. Cultural Competence:
Applies culturally sensitive care, collaborates with interdisciplinary teams. Problem‑Solving & Critical Thinking:
Assesses patient needs, analyzes data, develops appropriate care strategies. Communication Skills:
Explanations of complex medical information in clear, supportive manner. Care Coordination:
Engages patients in comprehensive care plans, facilitates communication among caregivers. Health Education:
Educates patients about conditions, care plans, and available resources to enable informed decisions. Time Management & Organization:
Manages caseloads, schedules, documentation efficiently. Technology Proficiency:
Uses EMR and digital tools for documentation and team communication. Motivational Interviewing & Patient‑Centered Care:
Empowers patients to take ownership of health decisions. Data Management:
Ensures accurate, timely documentation and compliance with standards. Outcome‑Oriented Approach:
Focuses on key health outcomes: improved adherence, reduced ER visits, enhanced self‑management. Equal Opportunity Statement
Upward Health is proud to be an equal‑opportunity employer and is committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Pay Range
NY: $21 – $24 USD
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