Resurgens Orthopaedics
Rehab Patient Access Rep
Rehab Patient Access Rep at Resurgens Orthopaedics.
Overview The Patient Access Rep is responsible for excellent customer service, greeting all patients, ensuring completion of new or updated patient paperwork, scheduling appointments, verifying insurance, obtaining workers’ compensation authorization, answering phones, and collecting all appropriate monies due at the time of service.
Responsibilities Provide a welcoming and efficient front‑office experience by welcoming patients, handling check‑ins, and managing paperwork. Process insurance verification, workers’ compensation authorizations, and billing details while maintaining accurate records. Communicate delays, schedule appointments, and ensure timely collection of patient payments.
Requirements
Greet, welcome, and expedite patients as they check in while keeping staff and patients abreast of any delays.
Instruct new patients on completion of consent to treat forms, explain insurance benefit information, MRI patient information forms (if applicable), and make any necessary corrections to the patient’s account.
Scan all new patient or updated patient information into the computer (including photo ID, insurance cards, referrals, patient paperwork, and payment logs).
Verify rehabilitation benefits and document benefits on paper and into the computer system.
Explain financial requirements to the patient and collect time of service deductible, co‑pays, and/or co‑insurance, and any outstanding balance for rehab or MRI (if applicable).
Communicate with workers’ compensation for authorization of rehabilitation visits and document on paper and into the computer system.
Enter charge details for each patient per billing guidelines for workers’ compensation and MVA patients.
Schedule new patients and follow‑up patient appointments with the appropriate rehabilitation clinician.
Communicate with the patients in the lobby if the clinician or MRI (if applicable) is running behind schedule.
Communicate with all patients who are no‑shows and notify the adjuster of any no‑show by a workers’ compensation patient.
Reconcile the change drawer/petty cash.
Seniority level Entry level
Employment type Full‑time
Job function Health Care Provider
Industries Hospitals and Health Care
Location Woodstock, GA
#J-18808-Ljbffr
Overview The Patient Access Rep is responsible for excellent customer service, greeting all patients, ensuring completion of new or updated patient paperwork, scheduling appointments, verifying insurance, obtaining workers’ compensation authorization, answering phones, and collecting all appropriate monies due at the time of service.
Responsibilities Provide a welcoming and efficient front‑office experience by welcoming patients, handling check‑ins, and managing paperwork. Process insurance verification, workers’ compensation authorizations, and billing details while maintaining accurate records. Communicate delays, schedule appointments, and ensure timely collection of patient payments.
Requirements
Greet, welcome, and expedite patients as they check in while keeping staff and patients abreast of any delays.
Instruct new patients on completion of consent to treat forms, explain insurance benefit information, MRI patient information forms (if applicable), and make any necessary corrections to the patient’s account.
Scan all new patient or updated patient information into the computer (including photo ID, insurance cards, referrals, patient paperwork, and payment logs).
Verify rehabilitation benefits and document benefits on paper and into the computer system.
Explain financial requirements to the patient and collect time of service deductible, co‑pays, and/or co‑insurance, and any outstanding balance for rehab or MRI (if applicable).
Communicate with workers’ compensation for authorization of rehabilitation visits and document on paper and into the computer system.
Enter charge details for each patient per billing guidelines for workers’ compensation and MVA patients.
Schedule new patients and follow‑up patient appointments with the appropriate rehabilitation clinician.
Communicate with the patients in the lobby if the clinician or MRI (if applicable) is running behind schedule.
Communicate with all patients who are no‑shows and notify the adjuster of any no‑show by a workers’ compensation patient.
Reconcile the change drawer/petty cash.
Seniority level Entry level
Employment type Full‑time
Job function Health Care Provider
Industries Hospitals and Health Care
Location Woodstock, GA
#J-18808-Ljbffr