Pierpoint International
Community Health Worker II
Pierpoint International
Community Health Worker II (CHW II) will primarily serve and assist patients across various sites and community events. CHW II will work in different capacities based on their assigned training and specialty. As a trusted member of the community, the CHW II will act as a liaison between primary care, specialties, and available resources. Activities may include outreach, engagement, care coordination, case management, and linking patients to resources such as food, housing, financial and transportation assistance, as well as care within the clinic.
Under the general direction of the supervisor/manager, the Community Health Worker performs a variety of services. Duties include:
All CHW I tasks, plus:
Completion of CEC certification to determine eligibility and enroll patients in health plans
Analyze screening tool results and share with the Care Team
Link patients to services within the clinic and the broader community
Participate in staff meetings, case conferences, and training
Collect data and document in client files as required by agency and funders
Support deliverables for various grants, including eligibility assessments, socioeconomic needs assessments, and addressing medical disparities
Assist families with crisis intervention, advocacy, problem‑solving, and other appropriate interventions
Use de‑escalation techniques when appropriate
Utilize program evaluation tools (e.g., pre/post‑tests, satisfaction surveys) and report on outcomes
Provide resources on health topics such as nutrition, physical activity, hygiene, sexual health, and substance abuse
Maintain accurate and confidential records of interactions with patients, families, and stakeholders
Work flexible hours, including evenings and weekends
Work at various locations including clinics, mobile units, schools, homeless encampments, warming centers, patient homes, or appointments as assigned
Secondary Responsibilities:
Attend workshops, training, and meetings as needed or requested
Perform other duties as assigned by supervisor
Qualifications
High school diploma or equivalent
1–2 years of experience in a community‑based healthcare service capacity preferred
CHW Certification (with recertification and/or retraining as required)
CEC Certification
Critical Success Factors
Proficiency in computer operations and internet‑based applications
Ability to connect patients with services
Ability to enroll patients in health plans
Perform SDOH (Social Determinants of Health) screening
Health navigation and care coordination
Understanding of preventive care best practices for high‑risk populations
Familiarity with common treatment protocols
Work Conditions
Travel to other sites and/or locations required
May visit patients in their homes or accompany them to appointments
May require working outdoors in varying temperatures
Prolonged periods of standing or sitting
Physical Requirements
Sitting, walking, and standing typical of an office environment
Regular bending, stretching, and lifting
Manual dexterity for standard office equipment and computer keyboard
Exposure to outdoor elements during travel
Presenting information to individuals or groups
Reading and writing for record accuracy
Seniority Level Entry level
Employment Type Contract
Job Function and Industries Health Care Provider; Hospitals and Health Care; Health and Human Services
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Community Health Worker II (CHW II) will primarily serve and assist patients across various sites and community events. CHW II will work in different capacities based on their assigned training and specialty. As a trusted member of the community, the CHW II will act as a liaison between primary care, specialties, and available resources. Activities may include outreach, engagement, care coordination, case management, and linking patients to resources such as food, housing, financial and transportation assistance, as well as care within the clinic.
Under the general direction of the supervisor/manager, the Community Health Worker performs a variety of services. Duties include:
All CHW I tasks, plus:
Completion of CEC certification to determine eligibility and enroll patients in health plans
Analyze screening tool results and share with the Care Team
Link patients to services within the clinic and the broader community
Participate in staff meetings, case conferences, and training
Collect data and document in client files as required by agency and funders
Support deliverables for various grants, including eligibility assessments, socioeconomic needs assessments, and addressing medical disparities
Assist families with crisis intervention, advocacy, problem‑solving, and other appropriate interventions
Use de‑escalation techniques when appropriate
Utilize program evaluation tools (e.g., pre/post‑tests, satisfaction surveys) and report on outcomes
Provide resources on health topics such as nutrition, physical activity, hygiene, sexual health, and substance abuse
Maintain accurate and confidential records of interactions with patients, families, and stakeholders
Work flexible hours, including evenings and weekends
Work at various locations including clinics, mobile units, schools, homeless encampments, warming centers, patient homes, or appointments as assigned
Secondary Responsibilities:
Attend workshops, training, and meetings as needed or requested
Perform other duties as assigned by supervisor
Qualifications
High school diploma or equivalent
1–2 years of experience in a community‑based healthcare service capacity preferred
CHW Certification (with recertification and/or retraining as required)
CEC Certification
Critical Success Factors
Proficiency in computer operations and internet‑based applications
Ability to connect patients with services
Ability to enroll patients in health plans
Perform SDOH (Social Determinants of Health) screening
Health navigation and care coordination
Understanding of preventive care best practices for high‑risk populations
Familiarity with common treatment protocols
Work Conditions
Travel to other sites and/or locations required
May visit patients in their homes or accompany them to appointments
May require working outdoors in varying temperatures
Prolonged periods of standing or sitting
Physical Requirements
Sitting, walking, and standing typical of an office environment
Regular bending, stretching, and lifting
Manual dexterity for standard office equipment and computer keyboard
Exposure to outdoor elements during travel
Presenting information to individuals or groups
Reading and writing for record accuracy
Seniority Level Entry level
Employment Type Contract
Job Function and Industries Health Care Provider; Hospitals and Health Care; Health and Human Services
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