Swish Breaks
Join Swish Breaks as the Director of VIP Experience and lead our most valued relationships. In this direct‑line role you’ll turn top collectors into lifelong community members through trust, access, and moments money can’t buy.
About The Role As Director of VIP Experience you own the portfolio of Swish’s highest‑value fans, shape the VIP program and act as the single point of contact between them and our brand. On‑site at HQ with flexibility for nights, weekends and travel.
Responsibilities
Manage and own a portfolio of Swish’s top VIPs, driving retention, loyalty, and lifetime value through trust, access and consistency.
Serve as the single point of ownership for VIP relationships, delivering proactive, personalized engagement across phone, text and email.
Know your VIPs deeply—preferences, patterns, timing and opportunities to increase engagement and spend.
Help build and evolve the Swish loyalty program, shaping access, benefits and moments that feel earned, not transactional.
Represent Swish in high‑stakes environments, hosting and attending VIP events, activations and off‑site experiences.
Act as the voice of the VIP, translating behavior and feedback into clear insights for Operations, Marketing and Leadership.
Plan, host and attend VIP events, activations and experiences.
Support VIP onboarding and lifecycle journeys in close coordination with Marketing, Ops and Customer Support.
Master the Swish product and experience, advising VIPs with confidence and credibility.
Be available when it matters, including nights, weekends and select travel tied to VIP moments and events.
Experience & Qualifications
Experience managing high‑value relationships in luxury hospitality, casino gaming, sports VIP, concierge or elite account roles.
A track record of earning trust and driving loyalty with discerning, high‑expectation customers.
Elite communication instincts—knowing when to text, when to call and when silence is the move.
High emotional intelligence, comfortable handling sensitive conversations, pressure and edge cases.
Strong organizational discipline in fast‑moving, high‑touch environments.
A relationship‑first mindset with commercial awareness—understanding value exchange, not just service.
Comfort operating outside traditional hours, aligned to when VIPs are active.
A collaborative approach that builds trust internally while protecting the VIP experience externally.
Bonus Points
Experience in live shopping, creator marketplaces, e‑commerce, sports, and/or TCG.
Cultural warrior thriving in expressive environments (streetwear, sports, gaming, media).
Loves creators, fans, collectors and the culture that surrounds them.
How We Work
Model championship culture: speed, precision, no ego, no drama, high accountability.
High ownership: Leaders solve, not wait.
No ego: We review, take feedback, fix mistakes fast.
Speed + judgment: Ship constantly.
AI‑first: If it can be automated, you automate it.
In‑office energy: Culture doesn’t build itself on Zoom.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Location & Compensation New York, NY – $235,000 – $275,000
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About The Role As Director of VIP Experience you own the portfolio of Swish’s highest‑value fans, shape the VIP program and act as the single point of contact between them and our brand. On‑site at HQ with flexibility for nights, weekends and travel.
Responsibilities
Manage and own a portfolio of Swish’s top VIPs, driving retention, loyalty, and lifetime value through trust, access and consistency.
Serve as the single point of ownership for VIP relationships, delivering proactive, personalized engagement across phone, text and email.
Know your VIPs deeply—preferences, patterns, timing and opportunities to increase engagement and spend.
Help build and evolve the Swish loyalty program, shaping access, benefits and moments that feel earned, not transactional.
Represent Swish in high‑stakes environments, hosting and attending VIP events, activations and off‑site experiences.
Act as the voice of the VIP, translating behavior and feedback into clear insights for Operations, Marketing and Leadership.
Plan, host and attend VIP events, activations and experiences.
Support VIP onboarding and lifecycle journeys in close coordination with Marketing, Ops and Customer Support.
Master the Swish product and experience, advising VIPs with confidence and credibility.
Be available when it matters, including nights, weekends and select travel tied to VIP moments and events.
Experience & Qualifications
Experience managing high‑value relationships in luxury hospitality, casino gaming, sports VIP, concierge or elite account roles.
A track record of earning trust and driving loyalty with discerning, high‑expectation customers.
Elite communication instincts—knowing when to text, when to call and when silence is the move.
High emotional intelligence, comfortable handling sensitive conversations, pressure and edge cases.
Strong organizational discipline in fast‑moving, high‑touch environments.
A relationship‑first mindset with commercial awareness—understanding value exchange, not just service.
Comfort operating outside traditional hours, aligned to when VIPs are active.
A collaborative approach that builds trust internally while protecting the VIP experience externally.
Bonus Points
Experience in live shopping, creator marketplaces, e‑commerce, sports, and/or TCG.
Cultural warrior thriving in expressive environments (streetwear, sports, gaming, media).
Loves creators, fans, collectors and the culture that surrounds them.
How We Work
Model championship culture: speed, precision, no ego, no drama, high accountability.
High ownership: Leaders solve, not wait.
No ego: We review, take feedback, fix mistakes fast.
Speed + judgment: Ship constantly.
AI‑first: If it can be automated, you automate it.
In‑office energy: Culture doesn’t build itself on Zoom.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Location & Compensation New York, NY – $235,000 – $275,000
#J-18808-Ljbffr