Ochsner Health
Access Navigator - OLG Access to Care - Full Time
Ochsner Health, Lafayette, Louisiana, United States, 70595
We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.
At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!
Job Summary This job is responsible for managing high-end access navigation, also known as referral management, services for key areas while providing exceptional customer service. Additionally, this job will provide access navigation support through referral management via electronic work queues and phone capabilities. It will work collaboratively with resources such as the Regional Referral Center, and/ or Clinic Concierge.
Education Required
- High School diploma or equivalent.
Preferred
- Bachelor's degree. Additional degrees, business training experience and/or certifications may be combined to meet minimum qualifications.
Work Experience Required
- 2 years' experience in appointment scheduling, customer service, or related field.
Knowledge Skills and Abilities (KSAs)
Must have computer skills and dexterity required for data entry and retrieval of information.
Effective verbal and written communication skills and the ability to present information clearly and professionally.
Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
Strong interpersonal skills.
Good time management skills.
Ability to work collaboratively with various departments.
Ability to exercise sound judgment in handling difficult/escalated situations.
Job Duties
Performs direct outreach to targeted patients and schedules appointments as requested, while partnering with internal departments and leaders to manage access.
Manages and coordinates referrals via online work queues.
Provides excellent customer service and access navigation support to both patients and providers via web tools.
Develops and maintains organized record keeping systems as needed to facilitate the flow and retrieval of information.
Works collaboratively with clinical departments to meet the needs of patients.
Other related duties as required.
Physical and Environmental Demands Frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid. There is no occupational risk for exposure to communicable diseases. Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.
Equal Opportunity Employer Ochsner Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Apply Today Are you ready to make a difference? Apply Today!
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At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!
Job Summary This job is responsible for managing high-end access navigation, also known as referral management, services for key areas while providing exceptional customer service. Additionally, this job will provide access navigation support through referral management via electronic work queues and phone capabilities. It will work collaboratively with resources such as the Regional Referral Center, and/ or Clinic Concierge.
Education Required
- High School diploma or equivalent.
Preferred
- Bachelor's degree. Additional degrees, business training experience and/or certifications may be combined to meet minimum qualifications.
Work Experience Required
- 2 years' experience in appointment scheduling, customer service, or related field.
Knowledge Skills and Abilities (KSAs)
Must have computer skills and dexterity required for data entry and retrieval of information.
Effective verbal and written communication skills and the ability to present information clearly and professionally.
Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
Strong interpersonal skills.
Good time management skills.
Ability to work collaboratively with various departments.
Ability to exercise sound judgment in handling difficult/escalated situations.
Job Duties
Performs direct outreach to targeted patients and schedules appointments as requested, while partnering with internal departments and leaders to manage access.
Manages and coordinates referrals via online work queues.
Provides excellent customer service and access navigation support to both patients and providers via web tools.
Develops and maintains organized record keeping systems as needed to facilitate the flow and retrieval of information.
Works collaboratively with clinical departments to meet the needs of patients.
Other related duties as required.
Physical and Environmental Demands Frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid. There is no occupational risk for exposure to communicable diseases. Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.
Equal Opportunity Employer Ochsner Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Apply Today Are you ready to make a difference? Apply Today!
#J-18808-Ljbffr