TEKsystems
Overview
We are seeking an experienced Patient Account Representative to join our team. This role is critical in ensuring patient accounts are resolved promptly and accurately. The ideal candidate will have a strong understanding of the Revenue Cycle, from account creation through payment, and experience working with various insurance payors.
Key Responsibilities
Research and resolve patient accounts using internal systems and available resources.
Follow up on claim submissions and review remittances for insurance collections.
Contact third‑party payors and/or patients via phone, email, or online platforms to resolve outstanding balances.
Document clear and concise notes regarding claim status and actions taken.
Identify and resolve issues to eliminate re‑work and accelerate revenue collection.
Update plan IDs, adjust demographic/insurance details, and troubleshoot payor issues.
Access payer websites to gather and interpret data for account resolution.
Communicate workflow inconsistencies, payor trends, and system access issues.
Participate in meetings and respond promptly to emails and phone messages.
Required Skills & Qualifications
Strong knowledge of Commercial, Managed Care, Medicare, and Medicaid insurance. (2+ years)
Expertise in medical collections/follow‑up (2+ years)
Ability to interpret Explanation of Benefits (EOB) and resolve disputed balances.
Excellent customer service and communication skills.
Problem‑solving mindset with attention to detail.
Ability to recognize payor delays and implement corrective actions to prevent A/R aging.
MUST sit in the Central (CST) time zone.
Experience Level
Expert Level – Prior experience in patient account management and insurance collections required.
Job Type & Location This is a Contract position based out of Dallas, TX. This is a fully remote position.
Pay and Benefits The pay range for this position is $19.50 - $19.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline This position is anticipated to close on Dec 19, 2025.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Key Responsibilities
Research and resolve patient accounts using internal systems and available resources.
Follow up on claim submissions and review remittances for insurance collections.
Contact third‑party payors and/or patients via phone, email, or online platforms to resolve outstanding balances.
Document clear and concise notes regarding claim status and actions taken.
Identify and resolve issues to eliminate re‑work and accelerate revenue collection.
Update plan IDs, adjust demographic/insurance details, and troubleshoot payor issues.
Access payer websites to gather and interpret data for account resolution.
Communicate workflow inconsistencies, payor trends, and system access issues.
Participate in meetings and respond promptly to emails and phone messages.
Required Skills & Qualifications
Strong knowledge of Commercial, Managed Care, Medicare, and Medicaid insurance. (2+ years)
Expertise in medical collections/follow‑up (2+ years)
Ability to interpret Explanation of Benefits (EOB) and resolve disputed balances.
Excellent customer service and communication skills.
Problem‑solving mindset with attention to detail.
Ability to recognize payor delays and implement corrective actions to prevent A/R aging.
MUST sit in the Central (CST) time zone.
Experience Level
Expert Level – Prior experience in patient account management and insurance collections required.
Job Type & Location This is a Contract position based out of Dallas, TX. This is a fully remote position.
Pay and Benefits The pay range for this position is $19.50 - $19.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline This position is anticipated to close on Dec 19, 2025.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr