Graymont Medical
Orthotic Fitter
About Graymont
Graymont Medical is a portfolio of patient-first healthcare brands. Founded in Chicago in 2012, we help athletes and patients recover smarter with best-in-class orthopedics. Graymont Medical is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
About this Position
The Orthotic Fitter is responsible for fitting patients with orthotic braces and devices as prescribed by a physician, applying and removing casts and splints, and completing all administrative workflow tasks aligned to the patient care process. The Orthotic Fitter role is a clinic/medical office-based position. The individual must be able to work flexible hours aligned to physicians’ schedules including some evenings and weekends. At times the individual may be expected to travel to different locations to provide adequate coverage for the program.
Location Requirement
Candidates are responsible for traveling to and from assigned clinics for work hours – most often Glenbrook and Lincolnshire, but may also extend to Gurnee, city locations, etc.
Essential Duties and Responsibilities
Providing patient care to include:
Fitting patients with orthotic devices
Instructing patients and caregivers on how to properly fit and use devices as prescribed by a physician (don and doff)
Applying and/or removing casts and splints from patients
Anticipating patients’ needs and offering additional products to benefit their healing process and day-to-day activities via physician and patient engagement and education
Communicating health insurance coverage to the patient
Completing patient care process‑related administrative tasks to include:
Gather and request information from the physician to facilitate insurance coverage
Recording detailed clinical notes for patient records (in all required systems – Brightree, DME Manager, EPIC, etc.)
Communicate with patients, providers, and/or staff regarding orthotic devices, scheduling, troubleshooting, and general questions via phone
Adhering to HIPAA guidelines
Tracking, maintaining, and reordering product inventory for locations (as needed)
Processing payments for devices to include insurance coverage verification and all necessary documentation and pre‑authorization per payer requirements (as needed)
Support and provide backup to fellow Orthotic Fitters and other team members (such as new hires, covering for scheduling needs, etc.)
Ability to work flexible hours including evenings
This description is not all-inclusive and may be modified from time to time at the discretion of management.
Required Qualifications
Education and/or Experience:
High School Diploma or equivalent
Must have valid and current driver licence in the state in which you reside
Certified Orthotic Fitter and Registered Orthotic Technician must be obtained within 12 months in role
Preferred: Previous DME experience, customer service experience, background in anatomy/kinesiology and/or exercise science, experience working with billing systems, previous experience casting and/or bracing
Vaccinations
Vaccinations/testing as needed for hospital/accreditation requirements (i.e. flu shot, hepatitis, TB, etc.)
Demonstrated ability to take initiative to learn and effectively apply new learnings
Demonstrated professional maturity; able to read people and situations while maintaining composure and a sense of professionalism
Demonstrated ability to confidently engage, guide, and educate customers on product information
Demonstrated ability to work collaboratively in a team environment
Demonstrated ability to show compassion towards others; excellent and effective listening skills
Demonstrated strong verbal and written communication skills
Demonstrated strength in providing superior customer service
Demonstrated exceptional relationship building and interpersonal skills
Demonstrated ability to successfully perform detail‑oriented work
Demonstrated ability to effectively perform work and achieve goals in a fast‑paced, dynamic setting
Physical Demands/Working Conditions
Work around patients in healthcare facilities and patient home environments
Walk, stoop, reach with arms and hands, talk, and hear
Ability to safely lift, push, or pull up to 150 lbs.
Sitting and standing for prolonged periods of time – up to and exceeding 8 hours per day
High level of hand strength (gross manipulation) to hold, grasp, turn, mold, tighten, adjust, operate, and otherwise perform work with the hands
High level of finger dexterity and strength (fine manipulation) to touch, pinch, and perform tasks primarily with fingers. This includes but is not limited to adjusting brace straps and pulling products up legs.
What you can expect from us
Benefits: Medical, vision, dental… and more! (We are a healthcare company, after all.)
401(k) with employer match. We’re planning for the future—and we want to help you do the same.
Market‑leading parental leave. We walk the walk.
A growth environment. The sky’s the limit.
Seniority level
Entry level
Employment type
Full‑time
Job function
Management and Manufacturing
Industries
Medical Equipment Manufacturing and Hospitals and Health Care
#J-18808-Ljbffr
Graymont Medical is a portfolio of patient-first healthcare brands. Founded in Chicago in 2012, we help athletes and patients recover smarter with best-in-class orthopedics. Graymont Medical is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
About this Position
The Orthotic Fitter is responsible for fitting patients with orthotic braces and devices as prescribed by a physician, applying and removing casts and splints, and completing all administrative workflow tasks aligned to the patient care process. The Orthotic Fitter role is a clinic/medical office-based position. The individual must be able to work flexible hours aligned to physicians’ schedules including some evenings and weekends. At times the individual may be expected to travel to different locations to provide adequate coverage for the program.
Location Requirement
Candidates are responsible for traveling to and from assigned clinics for work hours – most often Glenbrook and Lincolnshire, but may also extend to Gurnee, city locations, etc.
Essential Duties and Responsibilities
Providing patient care to include:
Fitting patients with orthotic devices
Instructing patients and caregivers on how to properly fit and use devices as prescribed by a physician (don and doff)
Applying and/or removing casts and splints from patients
Anticipating patients’ needs and offering additional products to benefit their healing process and day-to-day activities via physician and patient engagement and education
Communicating health insurance coverage to the patient
Completing patient care process‑related administrative tasks to include:
Gather and request information from the physician to facilitate insurance coverage
Recording detailed clinical notes for patient records (in all required systems – Brightree, DME Manager, EPIC, etc.)
Communicate with patients, providers, and/or staff regarding orthotic devices, scheduling, troubleshooting, and general questions via phone
Adhering to HIPAA guidelines
Tracking, maintaining, and reordering product inventory for locations (as needed)
Processing payments for devices to include insurance coverage verification and all necessary documentation and pre‑authorization per payer requirements (as needed)
Support and provide backup to fellow Orthotic Fitters and other team members (such as new hires, covering for scheduling needs, etc.)
Ability to work flexible hours including evenings
This description is not all-inclusive and may be modified from time to time at the discretion of management.
Required Qualifications
Education and/or Experience:
High School Diploma or equivalent
Must have valid and current driver licence in the state in which you reside
Certified Orthotic Fitter and Registered Orthotic Technician must be obtained within 12 months in role
Preferred: Previous DME experience, customer service experience, background in anatomy/kinesiology and/or exercise science, experience working with billing systems, previous experience casting and/or bracing
Vaccinations
Vaccinations/testing as needed for hospital/accreditation requirements (i.e. flu shot, hepatitis, TB, etc.)
Demonstrated ability to take initiative to learn and effectively apply new learnings
Demonstrated professional maturity; able to read people and situations while maintaining composure and a sense of professionalism
Demonstrated ability to confidently engage, guide, and educate customers on product information
Demonstrated ability to work collaboratively in a team environment
Demonstrated ability to show compassion towards others; excellent and effective listening skills
Demonstrated strong verbal and written communication skills
Demonstrated strength in providing superior customer service
Demonstrated exceptional relationship building and interpersonal skills
Demonstrated ability to successfully perform detail‑oriented work
Demonstrated ability to effectively perform work and achieve goals in a fast‑paced, dynamic setting
Physical Demands/Working Conditions
Work around patients in healthcare facilities and patient home environments
Walk, stoop, reach with arms and hands, talk, and hear
Ability to safely lift, push, or pull up to 150 lbs.
Sitting and standing for prolonged periods of time – up to and exceeding 8 hours per day
High level of hand strength (gross manipulation) to hold, grasp, turn, mold, tighten, adjust, operate, and otherwise perform work with the hands
High level of finger dexterity and strength (fine manipulation) to touch, pinch, and perform tasks primarily with fingers. This includes but is not limited to adjusting brace straps and pulling products up legs.
What you can expect from us
Benefits: Medical, vision, dental… and more! (We are a healthcare company, after all.)
401(k) with employer match. We’re planning for the future—and we want to help you do the same.
Market‑leading parental leave. We walk the walk.
A growth environment. The sky’s the limit.
Seniority level
Entry level
Employment type
Full‑time
Job function
Management and Manufacturing
Industries
Medical Equipment Manufacturing and Hospitals and Health Care
#J-18808-Ljbffr