Nationwide Children's Hospital
Ambulatory Patient Access Rep - Float
Nationwide Children's Hospital, Columbus, Ohio, United States, 43224
Ambulatory Patient Access Rep - Float
Nationwide Children's Hospital
Overview Fulltime, benefits eligible role
Mon-Fri 7:30am - 4pm
Must be able to float to various Primary Care locations
Job Description Summary Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.
Job Description Essential Functions:
Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
Interviews and registers patients in registration areas that report up through Patient Access.
Obtains accurate demographic, insurance, and physician information on registrations.
Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.
Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.
Establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas.
Assists in the shadowing/precepting of new employees.
Education Requirement
High School Diploma or equivalent, required.
Associate’s Degree, preferred.
Licensure Requirement Not specified.
Certifications CPR certification (based on position and as determined by manager).
Skills
Demonstrated computer skills with the ability to navigate most current technology systems.
Strong administrative skills.
Experience One year of health care experience, preferred.
Physical Requirements Occasionally: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel
Frequently: Bend/twist, Biohazard waste, Patient Equipment
Continuously: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing – Far/near, Sitting, Standing, Walking
Additional Physical Requirements Performed But Not Listed Above Able to multi-task within a stressful environment.
Equal Opportunity Employer. M/F/Vet/Disability. EOE M/F/Disability/Vet.
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Overview Fulltime, benefits eligible role
Mon-Fri 7:30am - 4pm
Must be able to float to various Primary Care locations
Job Description Summary Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.
Job Description Essential Functions:
Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
Interviews and registers patients in registration areas that report up through Patient Access.
Obtains accurate demographic, insurance, and physician information on registrations.
Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.
Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.
Establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas.
Assists in the shadowing/precepting of new employees.
Education Requirement
High School Diploma or equivalent, required.
Associate’s Degree, preferred.
Licensure Requirement Not specified.
Certifications CPR certification (based on position and as determined by manager).
Skills
Demonstrated computer skills with the ability to navigate most current technology systems.
Strong administrative skills.
Experience One year of health care experience, preferred.
Physical Requirements Occasionally: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel
Frequently: Bend/twist, Biohazard waste, Patient Equipment
Continuously: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing – Far/near, Sitting, Standing, Walking
Additional Physical Requirements Performed But Not Listed Above Able to multi-task within a stressful environment.
Equal Opportunity Employer. M/F/Vet/Disability. EOE M/F/Disability/Vet.
#J-18808-Ljbffr