Byrne Dairy
About the Department
The Office of Financial Aid and Student Employment (FASE) is a central administrative student services department within the Division of Enrollment. Our overarching purpose is opportunity and affordability – we provide and coordinate financial resources that create access and opportunity in alignment with Cornell University’s motto and founding principle – any person, any study. FASE is dedicated to helping students navigate the complex financial aid and higher‑education funding landscape. We work closely with the Office of the University Registrar, Undergraduate Admissions Office, the Office of the Bursar, academic schools and colleges, and many other University stakeholders to support Cornell’s diverse, world‑class students and their success. The Opportunity
Financial Aid Counselor II – Counseling and Outreach Team (Hybrid – Ithaca, NY) Reporting to the Assistant Director, Counseling and Outreach and collaborating closely with other members of the FASE team, FASE leadership, and colleagues across the Enrollment Division, the Financial Aid Counselor II supports students applying for and receiving financial aid. Responsibilities
Utilize specialized knowledge of core student service lifecycle concepts such as admissions, financial aid, registration and records, and student accounts to support students applying for and receiving financial aid. Provide clear, accurate, and personalized support to help students and families navigate complex aid application processes, policies, and timelines. Engage frequently with students and their families via in‑person and virtual appointments, phone, email, and other electronic communication channels. Provide focused and timely support as well as proactive outreach to ensure excellent student experiences. Discuss personalized aid offers, eligibility criteria, terms and conditions, adjustments, special or unusual circumstances, long‑term financial success and student debt, Cornell payment options, how external resources (such as outside scholarships) are incorporated into aid offers, and address complex questions and concerns. Maintain up‑to‑date knowledge, skills, and training, including independently researching applicable policies, rules, and regulations, utilizing appropriate professional judgement, and supporting team‑oriented goals. Evaluate aid application materials, assign estimated cost of attendance budgets, perform accurate need analysis calculations, make aid eligibility determinations, package aid in compliance with all applicable rules and policies, and effectively manage an annual caseload of student files, including complex cases requiring additional expertise and experience. Required Qualifications
Bachelor’s degree and at least 2 years relevant experience working in a student financial aid/scholarships role. Knowledge of financial aid software systems, federal aid regulations, or institutional need analysis concepts. Experience in a customer service or similar professional setting serving individuals with socio‑economically diverse backgrounds and perspectives. Experience working effectively with moderately complex systems and business processes. Strong written and oral communication skills and ability to manage multiple assignments in a proactive manner. Be self‑motivated, well‑organized, and attentive to details. Proven ability to analyze requirements and meet deadlines. Demonstrated ability to continuously expand knowledge of technology/tools supporting effective business processes. Preferred Qualifications
Familiarity with the CSS Profile Application and Institutional Methodology (IM) need analysis. Experience using PeopleSoft, ImageNow, IDOC, or Workday. Fluency in English and a second language. Rewards and Benefits
Hybrid work arrangement: remote 3 days per week and on‑campus 2 days per week. Cornell is a nationally recognized award‑winning workplace for health, well‑being, and sustainability. Comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. Leave provisions include health and personal leave, three weeks of vacation and 13 holidays (including Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, and a winter break from December 25‑January 1). Two additional floating holidays for greater flexibility in observing faiths and traditions. Educational benefits: tuition‑free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children’s Tuition Assistance Program. Salary Range
$72,209.00 – $77,625.00 Remote Option Availability
Hybrid Visa Sponsorship and Relocation
Visa sponsorship and relocation assistance are not available for this position. EEO Statement
Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world‑class education and career opportunities, to further the founding principle of "… any person … any study." No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy‑related conditions, age, creed, religion, actual or perceived disability, arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically under‑represented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.
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The Office of Financial Aid and Student Employment (FASE) is a central administrative student services department within the Division of Enrollment. Our overarching purpose is opportunity and affordability – we provide and coordinate financial resources that create access and opportunity in alignment with Cornell University’s motto and founding principle – any person, any study. FASE is dedicated to helping students navigate the complex financial aid and higher‑education funding landscape. We work closely with the Office of the University Registrar, Undergraduate Admissions Office, the Office of the Bursar, academic schools and colleges, and many other University stakeholders to support Cornell’s diverse, world‑class students and their success. The Opportunity
Financial Aid Counselor II – Counseling and Outreach Team (Hybrid – Ithaca, NY) Reporting to the Assistant Director, Counseling and Outreach and collaborating closely with other members of the FASE team, FASE leadership, and colleagues across the Enrollment Division, the Financial Aid Counselor II supports students applying for and receiving financial aid. Responsibilities
Utilize specialized knowledge of core student service lifecycle concepts such as admissions, financial aid, registration and records, and student accounts to support students applying for and receiving financial aid. Provide clear, accurate, and personalized support to help students and families navigate complex aid application processes, policies, and timelines. Engage frequently with students and their families via in‑person and virtual appointments, phone, email, and other electronic communication channels. Provide focused and timely support as well as proactive outreach to ensure excellent student experiences. Discuss personalized aid offers, eligibility criteria, terms and conditions, adjustments, special or unusual circumstances, long‑term financial success and student debt, Cornell payment options, how external resources (such as outside scholarships) are incorporated into aid offers, and address complex questions and concerns. Maintain up‑to‑date knowledge, skills, and training, including independently researching applicable policies, rules, and regulations, utilizing appropriate professional judgement, and supporting team‑oriented goals. Evaluate aid application materials, assign estimated cost of attendance budgets, perform accurate need analysis calculations, make aid eligibility determinations, package aid in compliance with all applicable rules and policies, and effectively manage an annual caseload of student files, including complex cases requiring additional expertise and experience. Required Qualifications
Bachelor’s degree and at least 2 years relevant experience working in a student financial aid/scholarships role. Knowledge of financial aid software systems, federal aid regulations, or institutional need analysis concepts. Experience in a customer service or similar professional setting serving individuals with socio‑economically diverse backgrounds and perspectives. Experience working effectively with moderately complex systems and business processes. Strong written and oral communication skills and ability to manage multiple assignments in a proactive manner. Be self‑motivated, well‑organized, and attentive to details. Proven ability to analyze requirements and meet deadlines. Demonstrated ability to continuously expand knowledge of technology/tools supporting effective business processes. Preferred Qualifications
Familiarity with the CSS Profile Application and Institutional Methodology (IM) need analysis. Experience using PeopleSoft, ImageNow, IDOC, or Workday. Fluency in English and a second language. Rewards and Benefits
Hybrid work arrangement: remote 3 days per week and on‑campus 2 days per week. Cornell is a nationally recognized award‑winning workplace for health, well‑being, and sustainability. Comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. Leave provisions include health and personal leave, three weeks of vacation and 13 holidays (including Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, and a winter break from December 25‑January 1). Two additional floating holidays for greater flexibility in observing faiths and traditions. Educational benefits: tuition‑free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children’s Tuition Assistance Program. Salary Range
$72,209.00 – $77,625.00 Remote Option Availability
Hybrid Visa Sponsorship and Relocation
Visa sponsorship and relocation assistance are not available for this position. EEO Statement
Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world‑class education and career opportunities, to further the founding principle of "… any person … any study." No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy‑related conditions, age, creed, religion, actual or perceived disability, arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically under‑represented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.
#J-18808-Ljbffr