Geneo Us
The Role Summary
Geneo is seeking a Senior Accounts Receivable (AR) Specialist to own end-to-end billing, collections, and cash application workflows across capital devices and consumables. You’ll ensure invoice accuracy, drive timely collections, resolve issues quickly, and partner cross-functionally with Sales, Operations, and Finance to keep our order-to-cash engine running. This is a hands‑on role for a detail‑obsessed AR expert who thrives in a fast‑paced environment.
This is a hybrid role based onsite a minimum of two days per week in our Salt Lake City office. You will be required to be onsite full time during your training period until fully ramped and able to work independently.
Essential Responsibilities
Invoicing & Billing:
Create/send invoices for capital devices and Net‑30 consumables; ensure accuracy against contracts and POs; notate status in the collections module.
Delinquency Outreach:
Proactively email delinquent accounts to secure updated payment methods; manage Credit Card Authorization (CCA) via DocuSign.
Deal Review:
Review/approve capital device deals prior to shipment for accuracy and terms compliance.
Proforma & Financing:
Generate Proforma invoices for financing partners upon PO receipt; validate POs against contracts and resolve discrepancies before release.
Customer Billing Cycles:
Send Net‑30 invoices as orders are placed; track, monitor, and follow up on past‑due balances.
Credit Checks:
Perform credit checks for in‑house membership financing; follow the established approval matrix.
Collections:
Lead cash collection efforts for delinquent
1305
accounts; coordinate with third‑party collections partner ( ABNA ) as needed.
Customer Statements:
Prepare manual account statements/payment histories for
1305
customers upon request.
Invoice Support:
Provide invoice copies for
1303
consumable orders; field internal/external billing inquiries by email/phone.
Cash Apps Partnership:
Send daily
Shopify
order reports to the Cash Applications team; provide application direction for unidentified funds.
Issue Research:
Investigate order/app issues across
Shopify
and
SAP
to drive resolution and correct application of funds.
Cash Clearing:
Process and clear cash receipts for capital and consumable orders; ensure timely, accurate posting.
Audit Support:
Prepare/maintain audit packs; support internal/external audits related to AR.
Payment Plans:
Track and process
RF Pro
payment plans; ensure on‑time, accurate collections/postings.
Chargebacks:
Prepare and file chargeback challenge packets; track outcomes and tighten prevention controls.
Tax Exemption:
Enter/maintain tax‑exempt certificates in
Vertex ; liaise on customer tax questions.
Aging & Dunning:
Run
SAP ZFI
aging; prioritize outreach to Net‑30 consumable customers and execute dunning strategies.
Cross‑Functional Collaboration:
Partner with Sales Ops, Logistics, and Finance to remove blockers and accelerate collections.
Continuous Improvement:
Recommend process/control enhancements to increase accuracy, speed, and cash flow.
Other duties as assigned.
Qualifications
5+ years progressive AR experience (billing, collections, cash app); aesthetics/medical device or eCommerce a plus.
Working knowledge of
SAP
(incl. ZFI aging) or similar ERP required;
Shopify
and
Vertex
experience strongly preferred.
Proficient with
DocuSign
(or equivalent) for CCA and contract workflows.
Experience preparing chargeback responses and working with third‑party collections partners.
Strong Excel (lookups, pivots, reconciliation); comfortable in high‑volume, multi‑SKU environments.
Clear, confident communicator—able to influence customers and collaborate with Sales/Operations.
Highly organized, meticulous, and deadline‑driven; great at prioritizing in a fast‑paced setting.
Bachelor’s in Accounting, Finance, or related field preferred (or equivalent experience
Skills & Attributes
Detail‑oriented, data‑driven, and results‑focused with excellent follow‑through.
High integrity and customer empathy; balances firmness in collections with relationship stewardship.
Process‑improvement mindset; proactively identifies gaps and proposes solutions.
Self‑starter who takes ownership and meets deadlines with minimal supervision.
We include full health benefits, that’s medical, dental, vision, FSAs, and HSAs. We also provide Basic Life/AD&D and Long‑Term Disability coverage at no cost to you! Top these benefits off with a 401(K) plan with an employer match & did we mention, facials!
Compensation Competitive base salary between $60,000 and $72,000.00 depending on your experience and market.
The range listed is just one component of Geneo’s total rewards package for our employees.
Other rewards may include annual bonuses, paid time off, and region‑specific benefits.
An employee’s pay position within the listed salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue‑based metrics, any contractual agreements, and business or organizational needs.
Here’s What We Value Most — The A‑B‑C of Geneo Our Core Values shape how we work, lead, and win together. The right person for this role naturally embodies them every day:
A – Alignment:
We win together. When our goals align, success follows. You collaborate, communicate, and stay laser‑focused on shared outcomes.
B – Bend Time:
Work smarter, not harder. You find creative ways to maximize efficiency, staying agile and proactive in a fast‑moving environment.
C – Conflict with Kindness:
No BS. No drama. Just respect. You address challenges directly while maintaining professionalism and empathy.
D – Data Drives Decisions:
Let the numbers lead. You use insights and analytics to tell the story, guide your strategy, and drive measurable impact.
E – Execution is Expected:
Say it. Do it. Deliver. You’re accountable, consistent, and proud of your follow‑through.
F – Focus:
You prioritize what matters most — because clarity fuels great results.
We’re Not for the Faint of Heart — High Performers Only We’re fast, we’re bold, and we expect results. At Geneo, effort matters — but impact matters more. If you love challenges, thrive under pressure, and deliver with consistency, you’ll fit right in.
What We Expect
Immediate contribution — we move fast, and you’re ready to hit the ground running.
High activity — showing up isn’t enough; we win through action.
Measurable results — your success will be visible, celebrated, and rewarded.
What You Get
A limitless growth environment with no ceiling for high performers.
A team of driven professionals who push, inspire, and celebrate one another.
Recognition and reward for real achievement — not just effort.
This is the place for those who want to be pushed, measured, and celebrated — all at once. If that fires you up, you’re exactly who we’re looking for.
Job Specifications Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required by the employees of this job description. Duties, responsibilities, and activities may change at any time with or without notice.
Geneo and Glo2Facial are committed to equal employment opportunity. We do not discriminate based on an individual’s race and associated traits, sex, gender, religion, color, national origin, ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, sexual orientation, gender identity and expression, age, genetic information, military and veteran status, or any other basis prohibited by law state or federal. This policy governs all aspects of employment at Geneo and Glo2Facial, including hiring, assignments, training, promotion, compensation, employee benefits, employee discipline and discharge, and all other terms and employment conditions.
The job duties listed above should not be construed as an exhaustive list of all job duties required. Other duties will be assigned as need arises and according to programmatic need.
I have read, understand and agree with this job description. I understand that if I am unable to perform my essential job duties, I will be subject to progressive corrective action up to and including termination.
#J-18808-Ljbffr
This is a hybrid role based onsite a minimum of two days per week in our Salt Lake City office. You will be required to be onsite full time during your training period until fully ramped and able to work independently.
Essential Responsibilities
Invoicing & Billing:
Create/send invoices for capital devices and Net‑30 consumables; ensure accuracy against contracts and POs; notate status in the collections module.
Delinquency Outreach:
Proactively email delinquent accounts to secure updated payment methods; manage Credit Card Authorization (CCA) via DocuSign.
Deal Review:
Review/approve capital device deals prior to shipment for accuracy and terms compliance.
Proforma & Financing:
Generate Proforma invoices for financing partners upon PO receipt; validate POs against contracts and resolve discrepancies before release.
Customer Billing Cycles:
Send Net‑30 invoices as orders are placed; track, monitor, and follow up on past‑due balances.
Credit Checks:
Perform credit checks for in‑house membership financing; follow the established approval matrix.
Collections:
Lead cash collection efforts for delinquent
1305
accounts; coordinate with third‑party collections partner ( ABNA ) as needed.
Customer Statements:
Prepare manual account statements/payment histories for
1305
customers upon request.
Invoice Support:
Provide invoice copies for
1303
consumable orders; field internal/external billing inquiries by email/phone.
Cash Apps Partnership:
Send daily
Shopify
order reports to the Cash Applications team; provide application direction for unidentified funds.
Issue Research:
Investigate order/app issues across
Shopify
and
SAP
to drive resolution and correct application of funds.
Cash Clearing:
Process and clear cash receipts for capital and consumable orders; ensure timely, accurate posting.
Audit Support:
Prepare/maintain audit packs; support internal/external audits related to AR.
Payment Plans:
Track and process
RF Pro
payment plans; ensure on‑time, accurate collections/postings.
Chargebacks:
Prepare and file chargeback challenge packets; track outcomes and tighten prevention controls.
Tax Exemption:
Enter/maintain tax‑exempt certificates in
Vertex ; liaise on customer tax questions.
Aging & Dunning:
Run
SAP ZFI
aging; prioritize outreach to Net‑30 consumable customers and execute dunning strategies.
Cross‑Functional Collaboration:
Partner with Sales Ops, Logistics, and Finance to remove blockers and accelerate collections.
Continuous Improvement:
Recommend process/control enhancements to increase accuracy, speed, and cash flow.
Other duties as assigned.
Qualifications
5+ years progressive AR experience (billing, collections, cash app); aesthetics/medical device or eCommerce a plus.
Working knowledge of
SAP
(incl. ZFI aging) or similar ERP required;
Shopify
and
Vertex
experience strongly preferred.
Proficient with
DocuSign
(or equivalent) for CCA and contract workflows.
Experience preparing chargeback responses and working with third‑party collections partners.
Strong Excel (lookups, pivots, reconciliation); comfortable in high‑volume, multi‑SKU environments.
Clear, confident communicator—able to influence customers and collaborate with Sales/Operations.
Highly organized, meticulous, and deadline‑driven; great at prioritizing in a fast‑paced setting.
Bachelor’s in Accounting, Finance, or related field preferred (or equivalent experience
Skills & Attributes
Detail‑oriented, data‑driven, and results‑focused with excellent follow‑through.
High integrity and customer empathy; balances firmness in collections with relationship stewardship.
Process‑improvement mindset; proactively identifies gaps and proposes solutions.
Self‑starter who takes ownership and meets deadlines with minimal supervision.
We include full health benefits, that’s medical, dental, vision, FSAs, and HSAs. We also provide Basic Life/AD&D and Long‑Term Disability coverage at no cost to you! Top these benefits off with a 401(K) plan with an employer match & did we mention, facials!
Compensation Competitive base salary between $60,000 and $72,000.00 depending on your experience and market.
The range listed is just one component of Geneo’s total rewards package for our employees.
Other rewards may include annual bonuses, paid time off, and region‑specific benefits.
An employee’s pay position within the listed salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue‑based metrics, any contractual agreements, and business or organizational needs.
Here’s What We Value Most — The A‑B‑C of Geneo Our Core Values shape how we work, lead, and win together. The right person for this role naturally embodies them every day:
A – Alignment:
We win together. When our goals align, success follows. You collaborate, communicate, and stay laser‑focused on shared outcomes.
B – Bend Time:
Work smarter, not harder. You find creative ways to maximize efficiency, staying agile and proactive in a fast‑moving environment.
C – Conflict with Kindness:
No BS. No drama. Just respect. You address challenges directly while maintaining professionalism and empathy.
D – Data Drives Decisions:
Let the numbers lead. You use insights and analytics to tell the story, guide your strategy, and drive measurable impact.
E – Execution is Expected:
Say it. Do it. Deliver. You’re accountable, consistent, and proud of your follow‑through.
F – Focus:
You prioritize what matters most — because clarity fuels great results.
We’re Not for the Faint of Heart — High Performers Only We’re fast, we’re bold, and we expect results. At Geneo, effort matters — but impact matters more. If you love challenges, thrive under pressure, and deliver with consistency, you’ll fit right in.
What We Expect
Immediate contribution — we move fast, and you’re ready to hit the ground running.
High activity — showing up isn’t enough; we win through action.
Measurable results — your success will be visible, celebrated, and rewarded.
What You Get
A limitless growth environment with no ceiling for high performers.
A team of driven professionals who push, inspire, and celebrate one another.
Recognition and reward for real achievement — not just effort.
This is the place for those who want to be pushed, measured, and celebrated — all at once. If that fires you up, you’re exactly who we’re looking for.
Job Specifications Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required by the employees of this job description. Duties, responsibilities, and activities may change at any time with or without notice.
Geneo and Glo2Facial are committed to equal employment opportunity. We do not discriminate based on an individual’s race and associated traits, sex, gender, religion, color, national origin, ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, sexual orientation, gender identity and expression, age, genetic information, military and veteran status, or any other basis prohibited by law state or federal. This policy governs all aspects of employment at Geneo and Glo2Facial, including hiring, assignments, training, promotion, compensation, employee benefits, employee discipline and discharge, and all other terms and employment conditions.
The job duties listed above should not be construed as an exhaustive list of all job duties required. Other duties will be assigned as need arises and according to programmatic need.
I have read, understand and agree with this job description. I understand that if I am unable to perform my essential job duties, I will be subject to progressive corrective action up to and including termination.
#J-18808-Ljbffr