First National Bank Alaska
Operations Supervisor I/II/III - Dimond Branch
First National Bank Alaska, Anchorage, Alaska, United States, 99507
Operations Supervisor I/II/III - Dimond Branch
Start a career with First National Bank Alaska, the *Best Place to Work in Alaska* as recognized 10 years in a row by Alaska Business magazine readers.
We have an Operations Supervisor Opening - Consider the Next Step in your Career!
Operations Supervisors oversee the daily operational integrity and branch functions of the branch to ensure consistent high quality customer service.
Job/salary offer would be commensurate with job level and experience:
Operations Supervisor I - $27.50/hour minimum
Operations Supervisor II - $31.00/hour minimum
Operations Supervisor III - DOE
Schedule: Monday-Friday, 9:15am-6:15pm; rotating Saturdays, 1:30am-4:30pm.
GENERAL PURPOSE SUMMARY
Supervises the daily operational integrity and branch functions of the bank’s small-to-medium branches, ensuring a consistent high quality customer service experience; trains, coaches, mentors, and supervises Universal Tellers and/or Personal Bankers driving branch deposit retention and growth goals; works closely with the Branch Manager to ensure critical timelines are met; and is responsible for the internal controls including financial reporting and compliance.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Promotes consistent and exceptional customer service that enhances customer interactions through coaching and demonstrating a genuine desire to assist and deliver a high level of support.
Furthers career development of branch staff by coaching, mentoring, and monitoring the branch training progression of employees; conducts one‑on‑one coaching with direct reports on a regularly scheduled basis to ensure employee engagement.
Engages with the bank’s customers to build and deepen relationships by promoting all areas of the bank to retain and expand the branch’s deposit portfolio.
Supervises daily branch operations to comply with bank policy, procedures and banking regulations; ensures delegates have adequate and current compliance training and that the branch maintains a high satisfactory audit rating or better.
Serves as a digital expert and has working knowledge of the bank’s products and services to communicate and demonstrate to customers; actively works with subject matter experts in all departments of the bank as a team to promote our One Solution approach to relationship building.
Works closely with management and personal bankers on prospecting customers to develop new business.
Maintains branch security and minimizes branch losses and/or risk or exposure to losses.
Researches and resolves out‑of‑balance conditions, customer discrepancies and errors; ensures consumer complaints are immediately directed to the appropriate person, in accordance with the Bank’s Consumer Complaint Policy.
Ensures proper completion of proof and review functions within the branch.
Performs other work‑related duties as assigned by the branch manager.
COMPLIANCE EXPECTATIONS
Ensure business unit’s operations comply with bank policy, procedures, and banking regulations.
Ensure you and your delegates comply with the bank’s policies, procedures, laws, and regulations.
Stay up to date on relevant laws and regulations.
Maintain customer confidence and protect the bank’s operations by identifying and protecting confidential information.
SUPERVISORY RESPONSIBILITIES
Supervises employees in at least one unit of the branch’s Deposit Section. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws, including interviewing and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems, and making recommendations regarding hiring and terminating employees.
QUALIFICATION REQUIREMENTS EDUCATION and/or EXPERIENCE:
Minimum: Bachelor's degree in business, accounting, or finance and two years of bank operations/deposit experience; or four years of related bank operations/deposit experience; or equivalent combination of education/training and experience. Six months in a lead or supervisory capacity. Strong customer service experience.
Preferred:
Sales experience.
OTHER SKILLS and ABILITIES:
Word processing and spreadsheet software experience required. Ability to handle highly confidential information, frequent deadlines, and time constraints.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from managers, customers, and the general public.
MATHEMATICAL SKILLS:
Ability to work with mathematical concepts such as probability and statistical inference; ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING SKILLS:
Ability to define problems, collect data, establish facts, and draw valid conclusions; ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear; frequently required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms; occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision ability required includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Some overtime and weekend work may be required.
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We have an Operations Supervisor Opening - Consider the Next Step in your Career!
Operations Supervisors oversee the daily operational integrity and branch functions of the branch to ensure consistent high quality customer service.
Job/salary offer would be commensurate with job level and experience:
Operations Supervisor I - $27.50/hour minimum
Operations Supervisor II - $31.00/hour minimum
Operations Supervisor III - DOE
Schedule: Monday-Friday, 9:15am-6:15pm; rotating Saturdays, 1:30am-4:30pm.
GENERAL PURPOSE SUMMARY
Supervises the daily operational integrity and branch functions of the bank’s small-to-medium branches, ensuring a consistent high quality customer service experience; trains, coaches, mentors, and supervises Universal Tellers and/or Personal Bankers driving branch deposit retention and growth goals; works closely with the Branch Manager to ensure critical timelines are met; and is responsible for the internal controls including financial reporting and compliance.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Promotes consistent and exceptional customer service that enhances customer interactions through coaching and demonstrating a genuine desire to assist and deliver a high level of support.
Furthers career development of branch staff by coaching, mentoring, and monitoring the branch training progression of employees; conducts one‑on‑one coaching with direct reports on a regularly scheduled basis to ensure employee engagement.
Engages with the bank’s customers to build and deepen relationships by promoting all areas of the bank to retain and expand the branch’s deposit portfolio.
Supervises daily branch operations to comply with bank policy, procedures and banking regulations; ensures delegates have adequate and current compliance training and that the branch maintains a high satisfactory audit rating or better.
Serves as a digital expert and has working knowledge of the bank’s products and services to communicate and demonstrate to customers; actively works with subject matter experts in all departments of the bank as a team to promote our One Solution approach to relationship building.
Works closely with management and personal bankers on prospecting customers to develop new business.
Maintains branch security and minimizes branch losses and/or risk or exposure to losses.
Researches and resolves out‑of‑balance conditions, customer discrepancies and errors; ensures consumer complaints are immediately directed to the appropriate person, in accordance with the Bank’s Consumer Complaint Policy.
Ensures proper completion of proof and review functions within the branch.
Performs other work‑related duties as assigned by the branch manager.
COMPLIANCE EXPECTATIONS
Ensure business unit’s operations comply with bank policy, procedures, and banking regulations.
Ensure you and your delegates comply with the bank’s policies, procedures, laws, and regulations.
Stay up to date on relevant laws and regulations.
Maintain customer confidence and protect the bank’s operations by identifying and protecting confidential information.
SUPERVISORY RESPONSIBILITIES
Supervises employees in at least one unit of the branch’s Deposit Section. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws, including interviewing and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems, and making recommendations regarding hiring and terminating employees.
QUALIFICATION REQUIREMENTS EDUCATION and/or EXPERIENCE:
Minimum: Bachelor's degree in business, accounting, or finance and two years of bank operations/deposit experience; or four years of related bank operations/deposit experience; or equivalent combination of education/training and experience. Six months in a lead or supervisory capacity. Strong customer service experience.
Preferred:
Sales experience.
OTHER SKILLS and ABILITIES:
Word processing and spreadsheet software experience required. Ability to handle highly confidential information, frequent deadlines, and time constraints.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from managers, customers, and the general public.
MATHEMATICAL SKILLS:
Ability to work with mathematical concepts such as probability and statistical inference; ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING SKILLS:
Ability to define problems, collect data, establish facts, and draw valid conclusions; ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear; frequently required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms; occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision ability required includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Some overtime and weekend work may be required.
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