Service Corporation International
Funeral Services Director Lead
Service Corporation International, Whittier, California, us, 90607
Funeral Services Director Lead page is loaded## Funeral Services Director Leadlocations:
CA - Whittiertime type:
Full timeposted on:
Posted Todayjob requisition id:
Req.157282Our associates celebrate lives. We celebrate our associates.Being an expert in the field, with at least 5 years of experience, you will support all high profile services, VIP services, customer service issues and be a mentor to your peers. Responsible for coordinating all service details to ensure service excellence is met and exceeded with every family served.**Essential Job Functions:** Must be able to perform the essential functions of the job with or without reasonable accommodations.* Performs all responsibilities of a Funeral Services Director.* Direct, Assist, Chapel Attend and/or make removal depending on service need; must have open availability to change schedule working evenings and/or days to support customer needs.* Lead by example and set the standard for RH service Directors.* Observes Funeral Services Directors while interacting with customers, preparing for services, and presiding over services assessing skill set and knowledge for constructive feedback. Summarizes observations, feedback, and development opportunities; provides summary to associate’s supervisor and/or manager for review and collaborates to ensure success.* Elevate viable and sustainable improvement ideas to supervisor and/or manager.
May update job aids or facilitate improvement with training.* Working independently, completes escalated and high-profile work consistently and accurately applies procedures, regulations, and policies producing compliant and efficient results.
Discusses unique issues with management for guidance.* As requested by peers or supervisor and/or manager, immediately respond to ‘in the moment’ escalated customer service issues.
Empathetically listen to client’s concerns to understand their expectations and service or product gaps.
Discuss the situation with the on-site Funeral Services Director.
Discuss options with interested parties and obtain resolution agreement.
Authorize refunds and implement solutions within prescribed broad guidelines.
Completes refund forms, obtains approvals, and processes.* Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from supervisor and/or manager. Notifies supervisor and/or manager when workload is light and volunteers for additional work.
Adjusts quickly to new work structures, processes, requirements, or cultures.* Drafts SOPs and Job Aids with an appropriate level of detail for user needs. Prepares and presents 2 training modules yearly to funeral service team.* Self manages workload and priorities to deliver quality work on time.
Exhibits accountability and leadership.
Ensures compliance with local, state, and federal regulations as well as company policies and procedures.**Experience & Education:*** At least five (5) years’ experience directing funeral services in the state of California.* First Call experience arriving at personal homes for removal and empathetically managing initial discussion with deceased family* Demonstrate knowledge and application of industry regulations and company funeral and interment policies and procedures**Knowledge, Skills and Abilities****Skills:*** Ability to accurately read cemetery permits and land maps.* Professional and empathic verbal and written communication skills* Cognitive Ability including reasoning, planning, identify problems, comprehend ideas, learn quickly, learn from experience, and appropriately apply learning to new situations.* Process and results oriented, motivated to keep projects moving ahead by identifying obstacles and exploring alternatives* Applies best practices* Knowledgeable in discipline and industry acumen* Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and is highly self-motivated* Ability to build professional and trusting business relations across the location* Proficient in HMIS, and other proprietary software* Appropriate business attire to be worn when having contact with families or guests* Ability to work evenings, weekend, and overtime* Ability to comply with company policies including but not limited to punctuality/attendance, workplace safety, and project a favorable image of the company**Compensation:**$24.00/hr - $30.00/hrExact compensation may vary based on skills, experience, and location.**Benefits (dependent upon eligibility):**Medical\*Dental\*Vision\*Flexible Spending Accounts (health care and dependent care)\*Health Savings Account with Company Contribution\*Sick Leave\*Short-Term Disability\*Long-Term Disability\*Life Insurance\*Voluntary Accidental Death or Dismemberment Insurance\*Dependent Life Insurance\*SCI 401(k) Retirement Savings Plan with Company match\*Employee Assistance Program***Rose Hills is an Equal Opportunity Employer. The company’s hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual-orientation, veteran’s status or disability, or any other legally protected status.******SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.******As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Supervising/management role that requires working with and leading associates. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer.***Postal Code: 90601Category (Portal Searching): OperationsJob Location: US-CA - Whittier #J-18808-Ljbffr
CA - Whittiertime type:
Full timeposted on:
Posted Todayjob requisition id:
Req.157282Our associates celebrate lives. We celebrate our associates.Being an expert in the field, with at least 5 years of experience, you will support all high profile services, VIP services, customer service issues and be a mentor to your peers. Responsible for coordinating all service details to ensure service excellence is met and exceeded with every family served.**Essential Job Functions:** Must be able to perform the essential functions of the job with or without reasonable accommodations.* Performs all responsibilities of a Funeral Services Director.* Direct, Assist, Chapel Attend and/or make removal depending on service need; must have open availability to change schedule working evenings and/or days to support customer needs.* Lead by example and set the standard for RH service Directors.* Observes Funeral Services Directors while interacting with customers, preparing for services, and presiding over services assessing skill set and knowledge for constructive feedback. Summarizes observations, feedback, and development opportunities; provides summary to associate’s supervisor and/or manager for review and collaborates to ensure success.* Elevate viable and sustainable improvement ideas to supervisor and/or manager.
May update job aids or facilitate improvement with training.* Working independently, completes escalated and high-profile work consistently and accurately applies procedures, regulations, and policies producing compliant and efficient results.
Discusses unique issues with management for guidance.* As requested by peers or supervisor and/or manager, immediately respond to ‘in the moment’ escalated customer service issues.
Empathetically listen to client’s concerns to understand their expectations and service or product gaps.
Discuss the situation with the on-site Funeral Services Director.
Discuss options with interested parties and obtain resolution agreement.
Authorize refunds and implement solutions within prescribed broad guidelines.
Completes refund forms, obtains approvals, and processes.* Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from supervisor and/or manager. Notifies supervisor and/or manager when workload is light and volunteers for additional work.
Adjusts quickly to new work structures, processes, requirements, or cultures.* Drafts SOPs and Job Aids with an appropriate level of detail for user needs. Prepares and presents 2 training modules yearly to funeral service team.* Self manages workload and priorities to deliver quality work on time.
Exhibits accountability and leadership.
Ensures compliance with local, state, and federal regulations as well as company policies and procedures.**Experience & Education:*** At least five (5) years’ experience directing funeral services in the state of California.* First Call experience arriving at personal homes for removal and empathetically managing initial discussion with deceased family* Demonstrate knowledge and application of industry regulations and company funeral and interment policies and procedures**Knowledge, Skills and Abilities****Skills:*** Ability to accurately read cemetery permits and land maps.* Professional and empathic verbal and written communication skills* Cognitive Ability including reasoning, planning, identify problems, comprehend ideas, learn quickly, learn from experience, and appropriately apply learning to new situations.* Process and results oriented, motivated to keep projects moving ahead by identifying obstacles and exploring alternatives* Applies best practices* Knowledgeable in discipline and industry acumen* Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and is highly self-motivated* Ability to build professional and trusting business relations across the location* Proficient in HMIS, and other proprietary software* Appropriate business attire to be worn when having contact with families or guests* Ability to work evenings, weekend, and overtime* Ability to comply with company policies including but not limited to punctuality/attendance, workplace safety, and project a favorable image of the company**Compensation:**$24.00/hr - $30.00/hrExact compensation may vary based on skills, experience, and location.**Benefits (dependent upon eligibility):**Medical\*Dental\*Vision\*Flexible Spending Accounts (health care and dependent care)\*Health Savings Account with Company Contribution\*Sick Leave\*Short-Term Disability\*Long-Term Disability\*Life Insurance\*Voluntary Accidental Death or Dismemberment Insurance\*Dependent Life Insurance\*SCI 401(k) Retirement Savings Plan with Company match\*Employee Assistance Program***Rose Hills is an Equal Opportunity Employer. The company’s hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual-orientation, veteran’s status or disability, or any other legally protected status.******SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.******As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Supervising/management role that requires working with and leading associates. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer.***Postal Code: 90601Category (Portal Searching): OperationsJob Location: US-CA - Whittier #J-18808-Ljbffr