DHL Germany
MANAGER DIGITAL TRANSFORMATION
IMPORTANT:
Job location is flexible within the USA.
All candidates must already have valid US work authorization. Sponsorship for US work visa and relocation is not applicable
JOB PURPOSE
A strategic, cross-functional role that aligns technical solutions with business needs and human change management
Lead the organization through the integration and applications of modern digital technologies to change how it operates fundamentally and delivers value to the customers
KEY TASKS
Analyze existing as-is business processes, system workflows and capabilities to identify inefficiencies, bottlenecks, and areas for improvement
Evaluate business use cases to determine where the integration of specific technology platforms, software, and tools (e.g., AI, automation, big data) can provide a strategic advantage or solution.
Design optimized to-be digital workflows that utilize AI and/or automation to maximize efficiency and customer experience
Work closely with cross-functional teams, including operations, data scientists, IT partners to translate complex technical strategies into clear, actionable business strategies and requirements for both technical and non-technical stakeholders
Collaborate with senior leadership to define a multi-year digital transformation roadmap that aligns technology investments with high-level business goals and long-term strategy
Convert digital transformation roadmap into structured, measurable, and actionable plans
Lead digital transformation initiatives, monitor and provide stakeholders the update about current progress, risks and next steps in the plans
Leverage data analytics to gain insights into process performance and project outcomes
Develop communication and training plans to ensure employees are prepared, trained, and willing to adopt new digital systems and operational models to overcome resistance to change.
Stay current with the latest trends and developments in the digital and tech space (e.g., new AI developments) to identify opportunities for continuous innovation.
Provide advice, assistance, or knowledge transfer to less experienced colleagues
MANAGEMENT RESPONSIBILITY
Possesses robust analytical and critical-thinking skills, leveraging them to drive effective decision-making
Demonstrates self-motivation and resilience, excels in navigating and contributing to diverse, dynamic cross-cultural teams.
Acts as the primary liaison between the project teams and ensure alignment on key objectives
Fosters collaboration between disparate departments (IT, Operations, Finance, and Sales)
Manages relationships and contacts with external service providers to ensure project deliverables and quality standards
Defines metrics for success and holds project teams accountable for meeting targets.
Identifies risks associated with transformation projects proactively and develops contingency plans.
Demonstrates exceptional organizational skills in managing diverse demands, delivering high-quality results across multiple concurrent priorities and timelines
Maintains high degree of precision and attention to detail when creating, managing documentation, defining requirements, and producing project outputs
Ensures all new systems and operational procedures meet stringent regulatory and internal security compliance requirements
Provides leadership and strategic guidance on the optimal application of technology and digital transformation best practices
SKILLS AND QUALIFICATIONS
Bachelor’s degree in Computer Science/ Information Systems/ Data Science/ Engineering/ Business Administration
Familiarity with AI & ML technologies
Familiarity with Data Analytic (SQL, Python, and BI platforms)
Familiarity with Robotic Process Automation’s
Experiences with Software Development and Methodologies (e.g, Agile), and UX/UI principles
Understanding of cybersecurity and protective measures
Project / Program management certification (e.g., PRINCE2)
5+ years of relevant professional experience in digital transformation, IT consulting, or strategic technology roles
#J-18808-Ljbffr
Job location is flexible within the USA.
All candidates must already have valid US work authorization. Sponsorship for US work visa and relocation is not applicable
JOB PURPOSE
A strategic, cross-functional role that aligns technical solutions with business needs and human change management
Lead the organization through the integration and applications of modern digital technologies to change how it operates fundamentally and delivers value to the customers
KEY TASKS
Analyze existing as-is business processes, system workflows and capabilities to identify inefficiencies, bottlenecks, and areas for improvement
Evaluate business use cases to determine where the integration of specific technology platforms, software, and tools (e.g., AI, automation, big data) can provide a strategic advantage or solution.
Design optimized to-be digital workflows that utilize AI and/or automation to maximize efficiency and customer experience
Work closely with cross-functional teams, including operations, data scientists, IT partners to translate complex technical strategies into clear, actionable business strategies and requirements for both technical and non-technical stakeholders
Collaborate with senior leadership to define a multi-year digital transformation roadmap that aligns technology investments with high-level business goals and long-term strategy
Convert digital transformation roadmap into structured, measurable, and actionable plans
Lead digital transformation initiatives, monitor and provide stakeholders the update about current progress, risks and next steps in the plans
Leverage data analytics to gain insights into process performance and project outcomes
Develop communication and training plans to ensure employees are prepared, trained, and willing to adopt new digital systems and operational models to overcome resistance to change.
Stay current with the latest trends and developments in the digital and tech space (e.g., new AI developments) to identify opportunities for continuous innovation.
Provide advice, assistance, or knowledge transfer to less experienced colleagues
MANAGEMENT RESPONSIBILITY
Possesses robust analytical and critical-thinking skills, leveraging them to drive effective decision-making
Demonstrates self-motivation and resilience, excels in navigating and contributing to diverse, dynamic cross-cultural teams.
Acts as the primary liaison between the project teams and ensure alignment on key objectives
Fosters collaboration between disparate departments (IT, Operations, Finance, and Sales)
Manages relationships and contacts with external service providers to ensure project deliverables and quality standards
Defines metrics for success and holds project teams accountable for meeting targets.
Identifies risks associated with transformation projects proactively and develops contingency plans.
Demonstrates exceptional organizational skills in managing diverse demands, delivering high-quality results across multiple concurrent priorities and timelines
Maintains high degree of precision and attention to detail when creating, managing documentation, defining requirements, and producing project outputs
Ensures all new systems and operational procedures meet stringent regulatory and internal security compliance requirements
Provides leadership and strategic guidance on the optimal application of technology and digital transformation best practices
SKILLS AND QUALIFICATIONS
Bachelor’s degree in Computer Science/ Information Systems/ Data Science/ Engineering/ Business Administration
Familiarity with AI & ML technologies
Familiarity with Data Analytic (SQL, Python, and BI platforms)
Familiarity with Robotic Process Automation’s
Experiences with Software Development and Methodologies (e.g, Agile), and UX/UI principles
Understanding of cybersecurity and protective measures
Project / Program management certification (e.g., PRINCE2)
5+ years of relevant professional experience in digital transformation, IT consulting, or strategic technology roles
#J-18808-Ljbffr