CASE Credit Union
POSITION PURPOSE
Responsible for receiving, reviewing, and processing loan packets for indirect car and merchant loans. Handles consumer credit disputes or related loan problems. Receives written credit disputes for Credit Bureaus, researches payment histories, and resolves problems. Corrects credit ratings and loan reporting as appropriate. Maintains records and statistics on assigned Department activities. Verifies auto loan payoffs and mails release of liens. Processes loan correction and “skip a payment” requests. Assists Vice President of Lending and Consumer Loan Servicing Manager with special projects and assignments. Provides professional assistance to members and vendors, notifies them as needed, performs related clerical duties, answers and directs telephone calls, completes related reports, records, and maintains files.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Assumes responsibility for the effective and timely performance of processing functions and processing indirect loan packets.
Receives member and branch phone calls; resolves inquiries or refers appropriately.
Receives, verifies, and processes indirect dealer packets; verifies income and employment (unless waived); contacts Consumer Loan Officer for discrepancies; contacts dealership for missing information; mails out member information.
Processes payoffs, verifies accounts in good standing, and mails release of liens; processes guarantee release of lien requests per guidelines.
Processes extension requests via the Skip A Payment promotion; verifies account and loan standing, processes requests, mails denial letters, and calls members.
Processes loan corrections requested by authorized personnel; researches payment histories, reverses payments, corrects due dates, payment history, interest calculation, late fees.
Processes collateral protection insurance (CPI) premiums and refunds; adjusts payment amount and due date; works with MSRs and vendors for accurate information; processes insurance waivers per guidelines.
Handles Credit Bureau disputes regarding delinquent loans, closing dates, joint loan responsibility, credit ratings, document errors; receives disputes, obtains information, resolves satisfactorily, refers problems as necessary.
Corrects credit ratings and loan reporting; ensures disputes are resolved tactfully and promptly per Credit Union policies.
Assists in writing procedures for job duties and trains other department personnel.
Assists Consumer Loan Servicing Manager and VP of Lending with special projects and assignments; follows up with vendors, drafts letters to members, researches current market prices.
Assumes responsibility for establishing and maintaining professional business relations with members, institutions, and merchants.
Obtains and conveys information as needed; composes correspondence.
Resolves (or refers) questions and requests promptly and courteously.
Keeps members informed of Credit Union services and policies.
Assists in counseling members whose skip-a-payment or storage insurance requests were denied; explains reasons while offering alternatives.
Maintains and projects the Credit Union's professional reputation.
Maintains confidentiality.
Maintains and updates files, records, and documents.
Completes miscellaneous reports as assigned.
Assumes responsibility for establishing and maintaining effective coordination and working relations with Credit Union personnel and with management.
Assists branches and related departments as needed; answers questions and resolves problems.
Supports and replaces Lending personnel as needed.
Keeps management informed of area activities and any significant problems.
Attends and participates in meetings as required.
Completes records and reports promptly and accurately.
Assists in training and cross‑training personnel.
Completes additional projects as may be assigned.
Assumes responsibility for related duties as required or assigned.
Ensures that the work area is clean, secure, and well maintained.
Copies and distributes requests and re‑presentments.
Completes special projects as assigned.
Stays abreast of changes in loan services operations and policies.
Replaces area personnel as needed.
PERFORMANCE MEASUREMENTS
Credit Bureau disputes and complaints handled per Credit Union policies; disputes researched and resolved supporting both Credit Union interests and member needs.
Record‑keeping errors or discrepancies identified and resolved; credit ratings and loan reporting documents corrected as necessary.
Problem accounts researched and promptly resolved.
Professional business relations maintained with members, institutions, and businesses; assistance provided as needed.
Good working relations maintained with Credit Union personnel; assistance and support provided as required; management properly informed.
Management appropriately informed of area activities.
Loan processing functions completed per established policies and procedures.
Files accurate and up‑to‑date; required reports and documentation timely.
Attends needed training and education sessions.
QUALIFICATIONS
Education/Certification:
High school graduate or equivalent.
Required Knowledge:
None.
Experience Required:
6 months to a year of related experience preferred.
Skills/Abilities:
Excellent communication and public relations skills.
Solid math skills; able to analyze accounts.
Attentive to detail.
Well organized.
Ability to assist others.
Proficient with PC, calculator, phone, and related business equipment.
INTENT AND FUNCTION OF JOB DESCRIPTIONS Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well constructed job descriptions are integral to any compensation system. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included; peripheral tasks have been excluded. Requirements, skills, and abilities have been determined to be the minimal standards required to perform the positions. In no instance should the duties, responsibilities, and requirements delineated be interpreted as all‑inclusive; additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the ADA, requirements may be modified to accommodate disabled individuals, but no accommodations will be made that pose serious health or safety risks or impose undue hardships.
Job descriptions do not create employment contracts. The organization maintains its at‑will status; employees can be terminated for any reason not prohibited by law.
ABOUT CASE CREDIT UNION CASE Credit Union was chartered on February 19, 1936, to serve Lansing area teachers and administrators as Lansing Teachers Credit Union. From operating within Lansing High School with 180 members, today we serve over 45,000 members and operate five branches throughout the Greater Lansing area, while controlling over $384 million in assets. We pride ourselves on living our mission of assisting members and employees to achieve financial success through service that is superior, convenient, and easy to use. CASE is a Community Development Credit Union (CDCU), serving low and moderate‑income people and communities.
We are committed to diversity and inclusion, reflected in having received the 2020 Lansing Area Economic Partnership (LEAP) Diversity award. We also offer competitive salaries, benefits, and opportunities for growth. Benefits include medical, dental, vision, disability insurance, life insurance at no cost, tuition reimbursement, and a supportive work environment.
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ESSENTIAL FUNCTIONS AND BASIC DUTIES
Assumes responsibility for the effective and timely performance of processing functions and processing indirect loan packets.
Receives member and branch phone calls; resolves inquiries or refers appropriately.
Receives, verifies, and processes indirect dealer packets; verifies income and employment (unless waived); contacts Consumer Loan Officer for discrepancies; contacts dealership for missing information; mails out member information.
Processes payoffs, verifies accounts in good standing, and mails release of liens; processes guarantee release of lien requests per guidelines.
Processes extension requests via the Skip A Payment promotion; verifies account and loan standing, processes requests, mails denial letters, and calls members.
Processes loan corrections requested by authorized personnel; researches payment histories, reverses payments, corrects due dates, payment history, interest calculation, late fees.
Processes collateral protection insurance (CPI) premiums and refunds; adjusts payment amount and due date; works with MSRs and vendors for accurate information; processes insurance waivers per guidelines.
Handles Credit Bureau disputes regarding delinquent loans, closing dates, joint loan responsibility, credit ratings, document errors; receives disputes, obtains information, resolves satisfactorily, refers problems as necessary.
Corrects credit ratings and loan reporting; ensures disputes are resolved tactfully and promptly per Credit Union policies.
Assists in writing procedures for job duties and trains other department personnel.
Assists Consumer Loan Servicing Manager and VP of Lending with special projects and assignments; follows up with vendors, drafts letters to members, researches current market prices.
Assumes responsibility for establishing and maintaining professional business relations with members, institutions, and merchants.
Obtains and conveys information as needed; composes correspondence.
Resolves (or refers) questions and requests promptly and courteously.
Keeps members informed of Credit Union services and policies.
Assists in counseling members whose skip-a-payment or storage insurance requests were denied; explains reasons while offering alternatives.
Maintains and projects the Credit Union's professional reputation.
Maintains confidentiality.
Maintains and updates files, records, and documents.
Completes miscellaneous reports as assigned.
Assumes responsibility for establishing and maintaining effective coordination and working relations with Credit Union personnel and with management.
Assists branches and related departments as needed; answers questions and resolves problems.
Supports and replaces Lending personnel as needed.
Keeps management informed of area activities and any significant problems.
Attends and participates in meetings as required.
Completes records and reports promptly and accurately.
Assists in training and cross‑training personnel.
Completes additional projects as may be assigned.
Assumes responsibility for related duties as required or assigned.
Ensures that the work area is clean, secure, and well maintained.
Copies and distributes requests and re‑presentments.
Completes special projects as assigned.
Stays abreast of changes in loan services operations and policies.
Replaces area personnel as needed.
PERFORMANCE MEASUREMENTS
Credit Bureau disputes and complaints handled per Credit Union policies; disputes researched and resolved supporting both Credit Union interests and member needs.
Record‑keeping errors or discrepancies identified and resolved; credit ratings and loan reporting documents corrected as necessary.
Problem accounts researched and promptly resolved.
Professional business relations maintained with members, institutions, and businesses; assistance provided as needed.
Good working relations maintained with Credit Union personnel; assistance and support provided as required; management properly informed.
Management appropriately informed of area activities.
Loan processing functions completed per established policies and procedures.
Files accurate and up‑to‑date; required reports and documentation timely.
Attends needed training and education sessions.
QUALIFICATIONS
Education/Certification:
High school graduate or equivalent.
Required Knowledge:
None.
Experience Required:
6 months to a year of related experience preferred.
Skills/Abilities:
Excellent communication and public relations skills.
Solid math skills; able to analyze accounts.
Attentive to detail.
Well organized.
Ability to assist others.
Proficient with PC, calculator, phone, and related business equipment.
INTENT AND FUNCTION OF JOB DESCRIPTIONS Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well constructed job descriptions are integral to any compensation system. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included; peripheral tasks have been excluded. Requirements, skills, and abilities have been determined to be the minimal standards required to perform the positions. In no instance should the duties, responsibilities, and requirements delineated be interpreted as all‑inclusive; additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the ADA, requirements may be modified to accommodate disabled individuals, but no accommodations will be made that pose serious health or safety risks or impose undue hardships.
Job descriptions do not create employment contracts. The organization maintains its at‑will status; employees can be terminated for any reason not prohibited by law.
ABOUT CASE CREDIT UNION CASE Credit Union was chartered on February 19, 1936, to serve Lansing area teachers and administrators as Lansing Teachers Credit Union. From operating within Lansing High School with 180 members, today we serve over 45,000 members and operate five branches throughout the Greater Lansing area, while controlling over $384 million in assets. We pride ourselves on living our mission of assisting members and employees to achieve financial success through service that is superior, convenient, and easy to use. CASE is a Community Development Credit Union (CDCU), serving low and moderate‑income people and communities.
We are committed to diversity and inclusion, reflected in having received the 2020 Lansing Area Economic Partnership (LEAP) Diversity award. We also offer competitive salaries, benefits, and opportunities for growth. Benefits include medical, dental, vision, disability insurance, life insurance at no cost, tuition reimbursement, and a supportive work environment.
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