Avoca Blog
About Avoca
Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call—booking jobs, qualifying leads, and driving higher revenue—at a speed and consistency unmatched by human call centers.
We’ve grown to 50 employees in under two years, backed by a high-energy, in-office culture in NYC. In a $500B+ market where missed calls mean lost business, we’re building the category-defining platform for AI-driven customer engagement.
We’re serving the largest brands in home services, and 4x'd headcount in 2025 with big plans for 2026. With a high-performance, in-office team in NYC, we’re moving fast to capture a massive, underserved market where 85% of missed calls go to competitors. Every hire here has an immediate and visible impact.
The Role As a
Customer Success Manager (CSM)
at Avoca, you’ll partner closely with our Sales, Product, and Engineering teams to ensure customers successfully implement and scale Avoca’s AI solutions. You’ll act as the trusted advisor for home service companies adopting our platform—guiding them from onboarding through deployment, enabling them to achieve measurable business outcomes, and driving long-term success.
This role is ideal for someone who thrives at the intersection of
customer strategy and technical execution —you’ll design rollout plans, facilitate adoption, and ensure our customers realize the full value of Avoca.
What You’ll Do Serve as the
primary point of contact
and trusted advisor for customers, ensuring successful implementation and adoption
Lead
onboarding and rollout programs , tailoring approaches to customer goals and business models
Conduct regular
business reviews
to align objectives, measure results, and uncover new opportunities for value creation
Collaborate with
Sales, Product, and Engineering
to resolve technical challenges and optimize the customer experience
Build and share
best practices, playbooks, and success frameworks
that scale across the customer base
Proactively manage stakeholder relationships across
Operations, Product, Marketing, and Executive teams
Manage multiple customer engagements at once, balancing tactical execution with strategic guidance
Who You Are 2–5 years of experience in startups working in
customer success, implementation, or account management
(or >4 years overall experience)
Exceptional communicator with strong presentation and facilitation skills
Analytical mindset with the ability to tie customer KPIs to business outcomes
Self-motivated, entrepreneurial, and comfortable operating in
fast-moving, high-growth environments
Thrives on
owning processes end-to-end
and balancing multiple initiatives simultaneously
Experience in
AI, SaaS, or enterprise software implementations
is a strong plus
Why Avoca At Avoca, you’ll be part of a team that’s building a category-defining company at the center of a massive market opportunity. We’re a fast-moving, collaborative team with a culture designed for
builders who thrive on speed, iteration, and impact .
#J-18808-Ljbffr
We’ve grown to 50 employees in under two years, backed by a high-energy, in-office culture in NYC. In a $500B+ market where missed calls mean lost business, we’re building the category-defining platform for AI-driven customer engagement.
We’re serving the largest brands in home services, and 4x'd headcount in 2025 with big plans for 2026. With a high-performance, in-office team in NYC, we’re moving fast to capture a massive, underserved market where 85% of missed calls go to competitors. Every hire here has an immediate and visible impact.
The Role As a
Customer Success Manager (CSM)
at Avoca, you’ll partner closely with our Sales, Product, and Engineering teams to ensure customers successfully implement and scale Avoca’s AI solutions. You’ll act as the trusted advisor for home service companies adopting our platform—guiding them from onboarding through deployment, enabling them to achieve measurable business outcomes, and driving long-term success.
This role is ideal for someone who thrives at the intersection of
customer strategy and technical execution —you’ll design rollout plans, facilitate adoption, and ensure our customers realize the full value of Avoca.
What You’ll Do Serve as the
primary point of contact
and trusted advisor for customers, ensuring successful implementation and adoption
Lead
onboarding and rollout programs , tailoring approaches to customer goals and business models
Conduct regular
business reviews
to align objectives, measure results, and uncover new opportunities for value creation
Collaborate with
Sales, Product, and Engineering
to resolve technical challenges and optimize the customer experience
Build and share
best practices, playbooks, and success frameworks
that scale across the customer base
Proactively manage stakeholder relationships across
Operations, Product, Marketing, and Executive teams
Manage multiple customer engagements at once, balancing tactical execution with strategic guidance
Who You Are 2–5 years of experience in startups working in
customer success, implementation, or account management
(or >4 years overall experience)
Exceptional communicator with strong presentation and facilitation skills
Analytical mindset with the ability to tie customer KPIs to business outcomes
Self-motivated, entrepreneurial, and comfortable operating in
fast-moving, high-growth environments
Thrives on
owning processes end-to-end
and balancing multiple initiatives simultaneously
Experience in
AI, SaaS, or enterprise software implementations
is a strong plus
Why Avoca At Avoca, you’ll be part of a team that’s building a category-defining company at the center of a massive market opportunity. We’re a fast-moving, collaborative team with a culture designed for
builders who thrive on speed, iteration, and impact .
#J-18808-Ljbffr