Northwestern Medicine
Pharmacy Technician Specialist-Specialty Pharmacy Call Center, Full-time Days
Northwestern Medicine, Chicago, Illinois, United States, 60290
Pharmacy Technician Specialist – Specialty Pharmacy Call Center (Full-time Days)
Be among the first 25 applicants. At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you will have the opportunity to join our quest for better health care, no matter where you are within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?
Job Description The Pharmacy Technician Specialist reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and other regulatory and accreditation standards.
Specialty Pharmacy Specific Responsibilities
Identify, research, and resolve issues and consumer complaints
Check incoming prescriptions for completeness of all required information needed for processing
Possess working knowledge of participating third‑party payors and their requirements
Establish and maintain open communication with pharmacy operations analysts regarding third‑party billing issues and centralized procurement team regarding ordering and inventory matters
Assists with prescription audits as needed
Educate pharmacy staff regarding third‑party billing policies and procedures as needed
Answers and triages patient, provider, and third‑party calls to appropriate individuals adhering to phone scripts in a courteous and professional manner
Contact payers for lost medication, replacement, or vacation overrides
Troubleshoot and resolve billing rejections and subsequently rebill claims to appropriate carriers for all commercial, federal, and state insurance plans
Verify and accurately update patient demographic information in appropriate system(s)
Document patient’s insurance information in appropriate system(s)
Refer and document any clinical questions regarding prescriptions, drug information, or health conditions requiring follow‑up to a pharmacist
Utilize case management and pharmacy software systems to schedule prescription refills and adjudicate claims
Coordinate prescription orders accurately and appropriately, including “ready at” date, time, and shipping/delivery method
Perform point‑of‑sale functions
Understand and adhere to drug‑specific REMS requirements and identify what is needed for REMS fulfillment. Complete any REMS forms and authorizations required from the pharmacy. Print drug‑specific medication guides to be dispensed with prescription when needed
Complete prescription return‑to‑stock reports in a timely manner to meet compliance requirements
Access, input, and retrieve information on pharmacy computer system to create labels for prescriptions
Possess thorough understanding of the processes and procedures for shipping patient’s medications and can independently resolve any complications
Spend ≤ 5% of time on quality management of the program
Supports the Northwestern Medicine Ambulatory Pharmacy team to enhance workflow for clinical pharmacy services throughout the network
Responsible for providing access to medications for patients by completing Prior Authorization Requests, co‑pay assistance programs, medication assistance programs, and benefits investigation
Coordinates with third‑party insurance, clinical staff, and patients to effectively process prior authorization requests for medications within the prescribed timelines
Directly enrolls eligible patients into manufacturer patient assistance co‑pay programs
Pharmacy Technician Specialist Job Responsibilities
Initiates and facilitates all drug purchasing for the pharmacy department.
Monitors stock levels; evaluates previous purchasing and utilization patterns and anticipates needs.
Maintains appropriate drug inventories.
Coordinates the receipt of all deliveries, restocks storage areas and rotates stock as necessary.
Develops and maintains sources and mechanisms to obtain drug supplies on an emergency basis interacting with local hospitals, pharmacies, alternative vendors, etc.
Facilitates all returns and credits of expired or unneeded drugs.
Takes appropriate action on drug recalls.
Processes inter‑department billing. Performs monthly pharmacy unit inspections.
Prepares medications and floor stock for delivery to various hospital departments and nursing units.
Rectifies with vendors all problems associated with receipt of orders, back orders, shipping errors and incorrect pricing.
Maintains purchasing records including invoices, purchase orders, catalogs and historical records.
Prepares and distributes purchasing reports for the department.
Assists in maintaining the pharmacy technician schedule.
Assists in the development and training of new pharmacy technicians.
Proficient in performing all duties of pharmacy technician, including sterile compounding of IV admixtures, injections and infusions.
Assists in weekly narcotic audits to insure accurate narcotic record keeping.
Works with the pharmacy manager or director to identify areas of improvement in the workflow or inventory control of the pharmacy.
Qualifications - Required
High School Diploma or equivalent
Pharmacy Technician License (IDFPR)
Certified Pharmacy Technician (CPhT) certification through PTCB or NHA
At least 2 years specialized or technical training
Additional Information Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case‑by‑case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.
Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well‑being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Sign‑On Bonus Eligibility Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign‑on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending on the job family.
#J-18808-Ljbffr
Job Description The Pharmacy Technician Specialist reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and other regulatory and accreditation standards.
Specialty Pharmacy Specific Responsibilities
Identify, research, and resolve issues and consumer complaints
Check incoming prescriptions for completeness of all required information needed for processing
Possess working knowledge of participating third‑party payors and their requirements
Establish and maintain open communication with pharmacy operations analysts regarding third‑party billing issues and centralized procurement team regarding ordering and inventory matters
Assists with prescription audits as needed
Educate pharmacy staff regarding third‑party billing policies and procedures as needed
Answers and triages patient, provider, and third‑party calls to appropriate individuals adhering to phone scripts in a courteous and professional manner
Contact payers for lost medication, replacement, or vacation overrides
Troubleshoot and resolve billing rejections and subsequently rebill claims to appropriate carriers for all commercial, federal, and state insurance plans
Verify and accurately update patient demographic information in appropriate system(s)
Document patient’s insurance information in appropriate system(s)
Refer and document any clinical questions regarding prescriptions, drug information, or health conditions requiring follow‑up to a pharmacist
Utilize case management and pharmacy software systems to schedule prescription refills and adjudicate claims
Coordinate prescription orders accurately and appropriately, including “ready at” date, time, and shipping/delivery method
Perform point‑of‑sale functions
Understand and adhere to drug‑specific REMS requirements and identify what is needed for REMS fulfillment. Complete any REMS forms and authorizations required from the pharmacy. Print drug‑specific medication guides to be dispensed with prescription when needed
Complete prescription return‑to‑stock reports in a timely manner to meet compliance requirements
Access, input, and retrieve information on pharmacy computer system to create labels for prescriptions
Possess thorough understanding of the processes and procedures for shipping patient’s medications and can independently resolve any complications
Spend ≤ 5% of time on quality management of the program
Supports the Northwestern Medicine Ambulatory Pharmacy team to enhance workflow for clinical pharmacy services throughout the network
Responsible for providing access to medications for patients by completing Prior Authorization Requests, co‑pay assistance programs, medication assistance programs, and benefits investigation
Coordinates with third‑party insurance, clinical staff, and patients to effectively process prior authorization requests for medications within the prescribed timelines
Directly enrolls eligible patients into manufacturer patient assistance co‑pay programs
Pharmacy Technician Specialist Job Responsibilities
Initiates and facilitates all drug purchasing for the pharmacy department.
Monitors stock levels; evaluates previous purchasing and utilization patterns and anticipates needs.
Maintains appropriate drug inventories.
Coordinates the receipt of all deliveries, restocks storage areas and rotates stock as necessary.
Develops and maintains sources and mechanisms to obtain drug supplies on an emergency basis interacting with local hospitals, pharmacies, alternative vendors, etc.
Facilitates all returns and credits of expired or unneeded drugs.
Takes appropriate action on drug recalls.
Processes inter‑department billing. Performs monthly pharmacy unit inspections.
Prepares medications and floor stock for delivery to various hospital departments and nursing units.
Rectifies with vendors all problems associated with receipt of orders, back orders, shipping errors and incorrect pricing.
Maintains purchasing records including invoices, purchase orders, catalogs and historical records.
Prepares and distributes purchasing reports for the department.
Assists in maintaining the pharmacy technician schedule.
Assists in the development and training of new pharmacy technicians.
Proficient in performing all duties of pharmacy technician, including sterile compounding of IV admixtures, injections and infusions.
Assists in weekly narcotic audits to insure accurate narcotic record keeping.
Works with the pharmacy manager or director to identify areas of improvement in the workflow or inventory control of the pharmacy.
Qualifications - Required
High School Diploma or equivalent
Pharmacy Technician License (IDFPR)
Certified Pharmacy Technician (CPhT) certification through PTCB or NHA
At least 2 years specialized or technical training
Additional Information Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case‑by‑case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.
Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well‑being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Sign‑On Bonus Eligibility Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign‑on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending on the job family.
#J-18808-Ljbffr