Beth Israel Lahey Health
Patient Access Rep - Call Center - Amesbury
Beth Israel Lahey Health, Amesbury, Massachusetts, us, 01913
Patient Access Rep - Call Center - Amesbury
When you join the growing Beth Israel Lahey Health (BILH) team, you’re not just taking a job—you’re making a difference in people’s lives.
Call Center – Amesbury
Monday: 8:00 am – 4:30 pm
Tuesday: 8:00 am – 4:30 pm
Wednesday: OFF
Thursday: 8:00 am – 4:30 pm
Friday: 8:00 am – 4:30 pm
Job Description Working in Patient Access as a member of the BILH System Services team, you’ll help patients navigate their healthcare journey. You’ll support an accurate, safe, and customer‑focused registration process—electronically, telephonically, or in person—and ensure that all proper patient financial and demographic information is obtained so BILH is fully reimbursed. You’ll handle patient questions and requests efficiently, aiming for first‑call resolution or making appropriate referrals to other departments.
Essential Duties & Responsibilities Registration
Registers patients presenting for visits, explains the registration process and responds to patient questions.
Processes patient co-payments, co-insurance, deductibles, and balances due; safeguards cash, checks, and receipts and reconciles cash drawer at the end of each business day. Assists patients with Kiosk check‑in as needed.
Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts patient coverage based on results.
Obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter.
Counsels patients regarding non-covered services, obtaining signatures on Advance Notice Beneficiaries (ABNs), consents, and waivers.
Monitors patient waiting area for a smooth, efficient registration flow. Advises patients of potential delays and takes steps to ensure a pleasant patient experience.
Responds to patient concerns and potential patient safety issues accordingly. Recognizes health conditions that may pose a risk to others and adheres to established procedures to help contain risk.
Assures a neat, orderly registration desk and patient waiting area, securing all confidential patient information.
Scheduling
Initiates patient scheduling activities by prioritizing and accessing a variety of sources, including patient phone calls, digital messaging, orders, and scheduled order work queues.
Utilizes various information sources to schedule, reschedule, and cancel patient appointments.
Establishes working relationships with staff of assigned clinical departments and applies unique scheduling protocols.
Maintains current knowledge of scheduling protocols and applies judgment or seeks management assistance to ensure safe patient care.
Ensures all required key patient scheduling and registration information is captured and verified.
Identifies and communicates to Patient Access management issues that may impact the timeliness and accuracy of patient appointments.
Strictly follows confidentiality and equipment security guidelines when working in a remote setting.
Maintains productivity, quality, and accuracy levels and communicates regularly with supervisors and managers.
Performs pre-registration tasks, captures and verifies all required information, ascertains guarantors, verifies insurance coverage using real‑time eligibility, and applies appropriate insurance to each visit. Communicates financial clearance status to patients, advising of contract status and payment responsibilities, and schedules patients with Financial Counseling as needed.
Minimum Qualifications Education: High school degree or equivalent; associate’s degree preferred.
Experience: 1–3 years of related work experience. Computer skills required, including web‑based applications and Microsoft Office (Outlook, Word, Excel, PowerPoint, Access).
Skills & Abilities: Ability to work successfully in a fast‑paced, multi‑task environment, make independent decisions, and process electronic information accurately and efficiently.
Preferred Qualifications & Skills
Call center and/or telephone customer service experience
Strong typing skills (40 + wpm). Knowledge of medical terminology
Bilingual written and verbal communication skills
Familiarity with EHR Software
Pay Range $20.50 – $27.59 per hour. This is the base hourly wage range. Actual compensation may exceed this base rate depending on shift differentials, call pay, premium pay, overtime pay, and other applicable factors.
As a health‑care organization, we have a responsibility to care for and protect our patients, colleagues, and communities. BILH requires all staff to be vaccinated against influenza (flu) as a condition of employment.
Equal Opportunity Employer / Veterans / Disabled.
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Call Center – Amesbury
Monday: 8:00 am – 4:30 pm
Tuesday: 8:00 am – 4:30 pm
Wednesday: OFF
Thursday: 8:00 am – 4:30 pm
Friday: 8:00 am – 4:30 pm
Job Description Working in Patient Access as a member of the BILH System Services team, you’ll help patients navigate their healthcare journey. You’ll support an accurate, safe, and customer‑focused registration process—electronically, telephonically, or in person—and ensure that all proper patient financial and demographic information is obtained so BILH is fully reimbursed. You’ll handle patient questions and requests efficiently, aiming for first‑call resolution or making appropriate referrals to other departments.
Essential Duties & Responsibilities Registration
Registers patients presenting for visits, explains the registration process and responds to patient questions.
Processes patient co-payments, co-insurance, deductibles, and balances due; safeguards cash, checks, and receipts and reconciles cash drawer at the end of each business day. Assists patients with Kiosk check‑in as needed.
Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts patient coverage based on results.
Obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter.
Counsels patients regarding non-covered services, obtaining signatures on Advance Notice Beneficiaries (ABNs), consents, and waivers.
Monitors patient waiting area for a smooth, efficient registration flow. Advises patients of potential delays and takes steps to ensure a pleasant patient experience.
Responds to patient concerns and potential patient safety issues accordingly. Recognizes health conditions that may pose a risk to others and adheres to established procedures to help contain risk.
Assures a neat, orderly registration desk and patient waiting area, securing all confidential patient information.
Scheduling
Initiates patient scheduling activities by prioritizing and accessing a variety of sources, including patient phone calls, digital messaging, orders, and scheduled order work queues.
Utilizes various information sources to schedule, reschedule, and cancel patient appointments.
Establishes working relationships with staff of assigned clinical departments and applies unique scheduling protocols.
Maintains current knowledge of scheduling protocols and applies judgment or seeks management assistance to ensure safe patient care.
Ensures all required key patient scheduling and registration information is captured and verified.
Identifies and communicates to Patient Access management issues that may impact the timeliness and accuracy of patient appointments.
Strictly follows confidentiality and equipment security guidelines when working in a remote setting.
Maintains productivity, quality, and accuracy levels and communicates regularly with supervisors and managers.
Performs pre-registration tasks, captures and verifies all required information, ascertains guarantors, verifies insurance coverage using real‑time eligibility, and applies appropriate insurance to each visit. Communicates financial clearance status to patients, advising of contract status and payment responsibilities, and schedules patients with Financial Counseling as needed.
Minimum Qualifications Education: High school degree or equivalent; associate’s degree preferred.
Experience: 1–3 years of related work experience. Computer skills required, including web‑based applications and Microsoft Office (Outlook, Word, Excel, PowerPoint, Access).
Skills & Abilities: Ability to work successfully in a fast‑paced, multi‑task environment, make independent decisions, and process electronic information accurately and efficiently.
Preferred Qualifications & Skills
Call center and/or telephone customer service experience
Strong typing skills (40 + wpm). Knowledge of medical terminology
Bilingual written and verbal communication skills
Familiarity with EHR Software
Pay Range $20.50 – $27.59 per hour. This is the base hourly wage range. Actual compensation may exceed this base rate depending on shift differentials, call pay, premium pay, overtime pay, and other applicable factors.
As a health‑care organization, we have a responsibility to care for and protect our patients, colleagues, and communities. BILH requires all staff to be vaccinated against influenza (flu) as a condition of employment.
Equal Opportunity Employer / Veterans / Disabled.
#J-18808-Ljbffr