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Smilow Cancer Hospital

Medical Assistant *Monday (Milford) 8a-5p, & Tuesday-Friday (Trumbull) 8a-5p

Smilow Cancer Hospital, Trumbull, Connecticut, us, 06611

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Medical Assistant (Milford 8a-5p, Trumbull 8a-5p) Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Responsible for assisting physicians/providers with patient care, rooming patients, performing clerical, environmental, and organizational tasks. Responsible for appointment scheduling and chart management. Provides information to patients so they may fully utilize and benefit from the practice services. Conveys a positive image of the practice.

EEO/AA/Disability/Veteran

Responsibilities

Performs patient care responsibilities as assigned:

Identifies self to patient/family and explains roles of each member of the care delivery team.

Accompanies patients to the exam/procedure room.

Prepares patients for visit, vital signs, blood pressure, EKG, specimen collection, phlebotomy, INR, pulse oximetry, spirometry, etc.; documents medical history, family history, social history, problem list, and medications in EPIC.

Performs screening per physician/provider guidelines.

Assists physicians/providers with various procedures.

Obtains pre-authorizations when necessary.

Conveys instructions to patients/family members/caregivers.

Provides appropriate resource materials and referrals as instructed.

Maintains patient records effectively.

Efficiently manages and routinely checks the EPIC in-basket.

Answers and returns calls promptly and provides pertinent information.

Performs administrative responsibilities as assigned:

Sends/receives patient medical records and abstracts new patient records into EPIC.

Obtains lab/radiology reports, hospital notes, and referral information as requested.

Completes forms/requisitions as needed.

Cross‑trained on front desk duties, including greeting patients/visitors, answering calls, scheduling appointments, and maintaining/scanning patient records.

Performs environmental responsibilities as assigned:

Sets up instruments and equipment according to department protocol.

Applies principles of infection control.

Cleans exam/procedure rooms, instruments, and equipment between visits.

Cleans the sterilizer as applicable and maintains documentation.

Orders, sorts, and stores supplies per policy.

Performs other related organizational duties as assigned:

Maintains patient autonomy, confidentiality, and dignity.

Ensures providers submit timely and accurate billing.

Maintains knowledge of practice policy, HIPAA, coding, OSHA, CLIA.

Provides prompt attention to urgent and non‑urgent patient issues.

Shares problems with supervisor and collaborates on continuous improvement.

Works with Care Coordinator on Patient‑Centered Medical Home initiatives.

Attends staff meetings and collaborates on health promotion programs.

Advocates for vulnerable populations and fosters educational experiences.

Coordinates patient and family feedback and participates in interventions.

May assist and/or perform chaperone duties for patient procedures as needed.

May perform other duties as required.

Qualifications Education

High School diploma or equivalent required. Must meet one of the following: graduation from an accredited medical assistant certificate program, certification as a certified nursing assistant (CNA), emergency medical technician (EMT), or paramedic. Employees who join YNHHS through a merger or acquisition may satisfy educational requirements by demonstrating the appropriate combination of education, relevant experience, and current competencies.

Experience

Minimum of one (1) year of experience as a medical assistant (MA), certified nursing assistant (CNA), emergency medical technician (EMT), ambulatory care associate (ACA), patient care associate/technician (PCA/PCT), paramedic, or phlebotomist required. New graduates with less than one (1) year of experience may be considered.

Licensure

Certification/registration (CCMA/CMA/AAMA/RMA) preferred. Certification/registration may be accepted in lieu of graduation from an accredited MA school. Certification in Basic Life Support (BLS) preferred.

Special Skills

Ability to follow directions effectively and consistently. Demonstrates a mature, compassionate, and caring attitude, with sensitivity to diverse patient needs. Flexible and cooperative, with capacity to adapt to changing demands. Utilizes appropriate communication techniques to foster positive interactions.

YNHHS Requisition ID

168449

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