Moses/Weitzman Health System
Patient Services Associate - Enfield - Full Time - Bilingual Preferred (English
Moses/Weitzman Health System, Enfield, Connecticut, us, 06082
Patient Services Associate - Enfield - Full Time - Bilingual Preferred (English & Spanish) - $21.00/
The Patient Service Associate will work closely with a diverse population of patients and medical professionals, serving as the first point of contact. They will greet, schedule, and manage patient appointments, handle phone calls, and maintain accurate data while demonstrating exceptional customer service and professionalism.
Responsibilities Patient Experience
Provide exceptional customer service to all patients, visitors and callers
Oversee the safe, efficient, and comfortable atmosphere of the reception area
Greet patients and other visitors to the agency and assist them as appropriate
Review schedules to ensure accuracy and fill appointment opportunities
Schedule and reschedule appointments in accordance with CHC scheduling guidelines
Collect, verify, update and document patient demographics, insurance information and forms
Review and complete Telephone encounters (TEs) timely and accurately
Reconcile patient visits daily
Insurance
Verify active insurance coverage and status and keep information updated
Collect patient payments, balances and copays
Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date
Complete end of day reporting and ensure records balance
Phones
Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines
Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols
HIPAA
Consistently ensure and maintain patient confidentiality
Other
Escalate concerns to site leads/Operations Manager and offer suggestions for improvement
Support Operations Manager in monitoring inventory of supplies for the office
Meet and exceed assigned individual and departmental goals
Other duties and projects as assigned
Qualifications
Associate’s degree, medical office or medical assistant degree required
Exceptional customer service skills
Excellent verbal and written communication skills
Proven ability to multitask
Problem solving and critical thinking skills
Excellent organizational skills
Healthcare experience in Medical, Dental, or Behavioral Health preferred
Experience with Microsoft Power Point, Excel, Word preferred
Bilingual Spanish skills preferred
Physical Requirements / Work Environment
Hours will vary - dependent on need of the site
One Saturday shift per month is required
Minimal physical effort. Must be able to operate computer and telephone continuously
Regular regional travel as necessary
Benefits
Medical plans with Health Spending and Flexible Spending Accounts
Health Reimbursement Arrangement accounts
Dental and Vision Plans
Wellness Incentive Program
Life and Disability Insurance
Voluntary Life, Accident, Critical Illness, Auto, Identity Theft, Pet and Homeowner's Insurance, Legal Services
403(b) plan with a discretionary company match after 1 year of employment
Paid time off, Paid Parental Leave, Paid holidays
Employee Assistance Programs
Tuition Reimbursement
Organization Information The Moses/Weitzman Health System is a global leader dedicated to providing high quality primary and specialty care to underserved populations.
Location Community Health Center of Enfield, Enfield, Connecticut
Employment Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Health Care Provider
Industry: Administrative and Support Services
MWHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr
Responsibilities Patient Experience
Provide exceptional customer service to all patients, visitors and callers
Oversee the safe, efficient, and comfortable atmosphere of the reception area
Greet patients and other visitors to the agency and assist them as appropriate
Review schedules to ensure accuracy and fill appointment opportunities
Schedule and reschedule appointments in accordance with CHC scheduling guidelines
Collect, verify, update and document patient demographics, insurance information and forms
Review and complete Telephone encounters (TEs) timely and accurately
Reconcile patient visits daily
Insurance
Verify active insurance coverage and status and keep information updated
Collect patient payments, balances and copays
Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date
Complete end of day reporting and ensure records balance
Phones
Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines
Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols
HIPAA
Consistently ensure and maintain patient confidentiality
Other
Escalate concerns to site leads/Operations Manager and offer suggestions for improvement
Support Operations Manager in monitoring inventory of supplies for the office
Meet and exceed assigned individual and departmental goals
Other duties and projects as assigned
Qualifications
Associate’s degree, medical office or medical assistant degree required
Exceptional customer service skills
Excellent verbal and written communication skills
Proven ability to multitask
Problem solving and critical thinking skills
Excellent organizational skills
Healthcare experience in Medical, Dental, or Behavioral Health preferred
Experience with Microsoft Power Point, Excel, Word preferred
Bilingual Spanish skills preferred
Physical Requirements / Work Environment
Hours will vary - dependent on need of the site
One Saturday shift per month is required
Minimal physical effort. Must be able to operate computer and telephone continuously
Regular regional travel as necessary
Benefits
Medical plans with Health Spending and Flexible Spending Accounts
Health Reimbursement Arrangement accounts
Dental and Vision Plans
Wellness Incentive Program
Life and Disability Insurance
Voluntary Life, Accident, Critical Illness, Auto, Identity Theft, Pet and Homeowner's Insurance, Legal Services
403(b) plan with a discretionary company match after 1 year of employment
Paid time off, Paid Parental Leave, Paid holidays
Employee Assistance Programs
Tuition Reimbursement
Organization Information The Moses/Weitzman Health System is a global leader dedicated to providing high quality primary and specialty care to underserved populations.
Location Community Health Center of Enfield, Enfield, Connecticut
Employment Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Health Care Provider
Industry: Administrative and Support Services
MWHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr