The University of Texas at Austin
Health Access Partner, Access Center
The University of Texas at Austin, Austin, Texas, us, 78716
Health Access Partner, Access Center
Department:
Dell Medical School Location:
UT Main Campus Weekly Hours:
40 per week (Non‑Exempt) Earliest Start Date:
Dec 22, 2025 Position Duration:
Expected to continue
Job Details The Health Access Partner (HAP) – Special Initiatives/Pilot Staff is a key role within the UT Health Austin Access Center, dedicated to advancing operational efficiency, optimizing healthcare delivery models, and integrating innovative technologies. This role supports pilot programs and special initiatives aimed at improving scheduling workflows, patient experience, and care accessibility.
Responsibilities
Assist in the implementation and optimization of new scheduling and access technologies.
Collaborate with IT and operational teams to pilot electronic solutions that streamline patient access and workflow processes.
Test and evaluate emerging technologies for improved healthcare delivery.
Participate in the design, execution, and assessment of workflow improvement pilots.
Provide feedback on process changes and support continuous optimization efforts.
Work closely with leadership to evaluate key performance metrics for efficiency initiatives.
Identify inefficiencies in scheduling, registration, and patient outreach processes.
Support department leaders in implementing process changes and training teams on new protocols.
Collaborate with cross‑functional teams to ensure smooth adoption of innovative practices.
Engage with patients via phone, email, chat, and other electronic channels to enhance patient experience.
Assist with proactive outreach programs to improve appointment adherence and reduce scheduling barriers.
Support digital patient access initiatives, such as self‑scheduling platforms and automated communication tools.
Track and analyze data related to pilot programs and special initiatives.
Provide reports and recommendations based on findings from operational assessments.
Assist in developing key performance indicators for evaluating initiative success.
Act as a liaison between operational teams and pilot project stakeholders.
Assist in the development and delivery of training materials for new processes and technologies.
Mentor and support colleagues in adopting new workflows and best practices.
Knowledge / Skills / Abilities
Strong problem‑solving skills with the ability to identify and implement process improvements.
Knowledge of healthcare technology, patient scheduling systems, and workflow automation.
Excellent verbal and written communication skills, with the ability to articulate operational needs effectively.
Ability to manage multiple projects and adjust to shifting priorities in a fast‑paced environment.
Strong analytical skills and experience with data‑driven decision‑making.
High level of adaptability to change and willingness to explore innovative solutions.
Required Qualifications
High school graduation or GED.
Minimum of three years of relevant experience in healthcare operations, scheduling, or access center functions.
Preferred Qualifications
Experience in process improvement, workflow analysis, or technology implementation.
Familiarity with Electronic Health Record (EHR) systems and scheduling platforms.
Background in change management and pilot program execution.
Bilingual in English and Spanish.
Experience in data tracking and reporting.
Salary Range $43,500 + depending on qualifications.
Working Conditions
Standard office environment.
Frequent use of computers, scheduling platforms, and electronic communication tools.
Repetitive use of a keyboard.
Required Materials
Resume/CV
Three work references with contact information; at least one reference from a supervisor.
Letter of interest.
Important Information Applicants who are not current university employees or contingent workers must submit a resume and can upload additional required materials (letter of interest, references) during the application process. Current university employees must apply through Workday and upload required documents within the application questions.
Employment Eligibility Regular staff who have worked their current position for at least six continuous months are eligible for this opening under University‑Wide or Open Recruiting. Promotion or transfer‑eligible staff may apply without supervisor approval.
Background Checks A criminal history background check will be required for finalists.
Equal Opportunity Employer The University of Texas at Austin is an equal opportunity/affirmative action employer and complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status.
Pay Transparency The University of Texas at Austin will not discriminate against employees or applicants because they have inquired about or disclosed their own pay or the pay of another employee or applicant. Employees who have access to compensation information cannot disclose it unless required by law or a formal investigation.
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Dell Medical School Location:
UT Main Campus Weekly Hours:
40 per week (Non‑Exempt) Earliest Start Date:
Dec 22, 2025 Position Duration:
Expected to continue
Job Details The Health Access Partner (HAP) – Special Initiatives/Pilot Staff is a key role within the UT Health Austin Access Center, dedicated to advancing operational efficiency, optimizing healthcare delivery models, and integrating innovative technologies. This role supports pilot programs and special initiatives aimed at improving scheduling workflows, patient experience, and care accessibility.
Responsibilities
Assist in the implementation and optimization of new scheduling and access technologies.
Collaborate with IT and operational teams to pilot electronic solutions that streamline patient access and workflow processes.
Test and evaluate emerging technologies for improved healthcare delivery.
Participate in the design, execution, and assessment of workflow improvement pilots.
Provide feedback on process changes and support continuous optimization efforts.
Work closely with leadership to evaluate key performance metrics for efficiency initiatives.
Identify inefficiencies in scheduling, registration, and patient outreach processes.
Support department leaders in implementing process changes and training teams on new protocols.
Collaborate with cross‑functional teams to ensure smooth adoption of innovative practices.
Engage with patients via phone, email, chat, and other electronic channels to enhance patient experience.
Assist with proactive outreach programs to improve appointment adherence and reduce scheduling barriers.
Support digital patient access initiatives, such as self‑scheduling platforms and automated communication tools.
Track and analyze data related to pilot programs and special initiatives.
Provide reports and recommendations based on findings from operational assessments.
Assist in developing key performance indicators for evaluating initiative success.
Act as a liaison between operational teams and pilot project stakeholders.
Assist in the development and delivery of training materials for new processes and technologies.
Mentor and support colleagues in adopting new workflows and best practices.
Knowledge / Skills / Abilities
Strong problem‑solving skills with the ability to identify and implement process improvements.
Knowledge of healthcare technology, patient scheduling systems, and workflow automation.
Excellent verbal and written communication skills, with the ability to articulate operational needs effectively.
Ability to manage multiple projects and adjust to shifting priorities in a fast‑paced environment.
Strong analytical skills and experience with data‑driven decision‑making.
High level of adaptability to change and willingness to explore innovative solutions.
Required Qualifications
High school graduation or GED.
Minimum of three years of relevant experience in healthcare operations, scheduling, or access center functions.
Preferred Qualifications
Experience in process improvement, workflow analysis, or technology implementation.
Familiarity with Electronic Health Record (EHR) systems and scheduling platforms.
Background in change management and pilot program execution.
Bilingual in English and Spanish.
Experience in data tracking and reporting.
Salary Range $43,500 + depending on qualifications.
Working Conditions
Standard office environment.
Frequent use of computers, scheduling platforms, and electronic communication tools.
Repetitive use of a keyboard.
Required Materials
Resume/CV
Three work references with contact information; at least one reference from a supervisor.
Letter of interest.
Important Information Applicants who are not current university employees or contingent workers must submit a resume and can upload additional required materials (letter of interest, references) during the application process. Current university employees must apply through Workday and upload required documents within the application questions.
Employment Eligibility Regular staff who have worked their current position for at least six continuous months are eligible for this opening under University‑Wide or Open Recruiting. Promotion or transfer‑eligible staff may apply without supervisor approval.
Background Checks A criminal history background check will be required for finalists.
Equal Opportunity Employer The University of Texas at Austin is an equal opportunity/affirmative action employer and complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status.
Pay Transparency The University of Texas at Austin will not discriminate against employees or applicants because they have inquired about or disclosed their own pay or the pay of another employee or applicant. Employees who have access to compensation information cannot disclose it unless required by law or a formal investigation.
#J-18808-Ljbffr