Lifespan
SUMMARY
Reports to the Ambulatory Clinical Manager and/or Practice Manager or other assigned supervisory personnel and under general supervision of the attending Licensed Independent Practitioner, functioning in accordance with established policies and procedures in an ambulatory setting. All essential functions performed in this position reflect the age‑specific needs of the geriatric, adult, adolescent, and pediatric patient, fostering patient and family centered care and nursing services in accordance with Brown University Health’s mission, vision, and values while considering all developmental stages and cultural patterns. Brown University Health employees are expected to successfully role‑model the organization’s values of Compassion, Accountability, Respect, and Excellence, which guide everyday actions with patients, customers, and each other. In addition, employees must demonstrate the core Success Factors: Instill Trust and Value Differences; Patient and Community Focus; Collaboration. RESPONSIBILITIES
Works effectively and respectfully at their highest capabilities and training. Follows practice, clinic, or office workflow protocols to maximize quality and efficiency. Performs pre‑visit planning by reviewing and updating patient records prior to appointments, determining needed services based on practice protocols, and communicating point‑of‑care reminders to providers via the electronic medical record. Greets patients, performs registration and check‑in functions, answers phones, schedules appointments, obtains referrals and authorizations, processes forms, and performs discharge processes. Oversees patient financial processes, ensuring patient payments are obtained at time of service and properly processed. Verifies that all necessary information—demographics, referrals, authorizations, billing codes, diagnoses—is complete and accurate. Provides clerical support for the practice and serves as a resource to new employees regarding department policies and procedures. Prepares patients for examination and treatment according to clinic workflow, escorting them from the waiting area to the exam room, taking vital signs, recording weight, entering chief complaint, medication reconciliation, histories, and other services into the chart, and recording pain scores and questionnaire results. Ensures effective patient flow throughout the practice, clinic, and office. Reviews health maintenance and chronic illness services, performing/ordering them per protocols and standing orders. Performs point‑of‑care testing—blood pressure, EKG, pulse oximetry, Hgb A1c, glucose, urinalysis, urine hCG, rapid strep test, and other tests. Records allergy information, medications, medical, surgical, and family histories in the patient chart and initiates pharmacy benefits verification. Assists physicians with physical examinations, performing all procedures using aseptic techniques and following standard procedures. Administers vaccines and places PPDs per practice/clinic protocol. Completes appropriate follow‑up work after visits, ensuring all labs and specimens are labeled, recorded, and sent to the lab; follows up to ensure lab results are entered in the EMR; tracks orders and results; contacts patients for outreach and reminders for labs or orders; updates EMR with status; reports abnormal results to physician or nurse immediately. Follows up on referrals for specialty care and/or other services, tracking consult reports and ensuring the EMR is updated accordingly; contacts patients for outreach and reminders for referrals. Checks for prescription refills pending. Ensures examination rooms are cleaned between each patient and set‑up appropriately for the next appointment. Thoroughly explains programs, procedures, and correct preparation for various tests and exams; provides patient education regarding the importance of coordination of care and prudent use of emergency rooms; documents identified barriers. Schedules tests and follow‑up appointments, pre‑registers patients for the next visit, verifies demographics and insurance information, and obtains prior authorizations as needed. Monitors and orders supplies, keeps rooms stocked, cleans medical equipment, and reports broken or missing equipment to the manager immediately; checks medication expiration dates and reports expired medication to practice or clinic management. Assists with administrative office duties, mailing reminders and letters to patients. Manages time effectively, filling slow periods with activities to prepare for future needs; minimizes non‑productive time. Maintains quality assurance, safety, environmental, and infection control in accordance with established hospital department policies, procedures, and objectives. Protects and preserves patient privacy and confidentiality. Maintains a professional attitude and actively engages in the team approach of caring for patients. Supports the goals and concepts of the patient‑centered medical home by demonstrating flexibility and willingness to change. Performs other related duties as required. MINIMUM QUALIFICATIONS
Basic Knowledge
High school graduate or equivalent required. Must be able to read, write, and speak English. Basic Life Support Certification required. Completion of a medical assistant certification preferred.
Experience
Graduate of a formal medical assistant training program or a minimum of 3 years of medical assistant experience required. Exceptions may be considered for applicants lacking formal training but with at least three years of related experience in a comparable role (e.g., LPN, medical student, EMT, paramedic).
Work Environment and Physical Requirements
Healthcare environment such as acute care hospitals, physicians’ offices, and ancillary healthcare enterprises. Works with medical equipment and has direct patient contact. May be exposed to electrical and energy hazards. May lift and position patients and lift supplies up to 50 pounds.
PAY RANGE
$17.77 - $29.31 EEO STATEMENT
Brown University Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, ethnicity, sexual orientation, ancestry, genetics, gender identity or expression, disability, protected veteran, or marital status. Brown University Health is a VEVRAA Federal Contractor. LOCATION
Brown Health Medical Group – 167 Point Street Providence, Rhode Island 02903 WORK TYPE
Should be able to work three 12‑hr shifts and every other weekend. WORK SHIFT
Day DAILY HOURS
8 hours DRIVING REQUIRED
No
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Reports to the Ambulatory Clinical Manager and/or Practice Manager or other assigned supervisory personnel and under general supervision of the attending Licensed Independent Practitioner, functioning in accordance with established policies and procedures in an ambulatory setting. All essential functions performed in this position reflect the age‑specific needs of the geriatric, adult, adolescent, and pediatric patient, fostering patient and family centered care and nursing services in accordance with Brown University Health’s mission, vision, and values while considering all developmental stages and cultural patterns. Brown University Health employees are expected to successfully role‑model the organization’s values of Compassion, Accountability, Respect, and Excellence, which guide everyday actions with patients, customers, and each other. In addition, employees must demonstrate the core Success Factors: Instill Trust and Value Differences; Patient and Community Focus; Collaboration. RESPONSIBILITIES
Works effectively and respectfully at their highest capabilities and training. Follows practice, clinic, or office workflow protocols to maximize quality and efficiency. Performs pre‑visit planning by reviewing and updating patient records prior to appointments, determining needed services based on practice protocols, and communicating point‑of‑care reminders to providers via the electronic medical record. Greets patients, performs registration and check‑in functions, answers phones, schedules appointments, obtains referrals and authorizations, processes forms, and performs discharge processes. Oversees patient financial processes, ensuring patient payments are obtained at time of service and properly processed. Verifies that all necessary information—demographics, referrals, authorizations, billing codes, diagnoses—is complete and accurate. Provides clerical support for the practice and serves as a resource to new employees regarding department policies and procedures. Prepares patients for examination and treatment according to clinic workflow, escorting them from the waiting area to the exam room, taking vital signs, recording weight, entering chief complaint, medication reconciliation, histories, and other services into the chart, and recording pain scores and questionnaire results. Ensures effective patient flow throughout the practice, clinic, and office. Reviews health maintenance and chronic illness services, performing/ordering them per protocols and standing orders. Performs point‑of‑care testing—blood pressure, EKG, pulse oximetry, Hgb A1c, glucose, urinalysis, urine hCG, rapid strep test, and other tests. Records allergy information, medications, medical, surgical, and family histories in the patient chart and initiates pharmacy benefits verification. Assists physicians with physical examinations, performing all procedures using aseptic techniques and following standard procedures. Administers vaccines and places PPDs per practice/clinic protocol. Completes appropriate follow‑up work after visits, ensuring all labs and specimens are labeled, recorded, and sent to the lab; follows up to ensure lab results are entered in the EMR; tracks orders and results; contacts patients for outreach and reminders for labs or orders; updates EMR with status; reports abnormal results to physician or nurse immediately. Follows up on referrals for specialty care and/or other services, tracking consult reports and ensuring the EMR is updated accordingly; contacts patients for outreach and reminders for referrals. Checks for prescription refills pending. Ensures examination rooms are cleaned between each patient and set‑up appropriately for the next appointment. Thoroughly explains programs, procedures, and correct preparation for various tests and exams; provides patient education regarding the importance of coordination of care and prudent use of emergency rooms; documents identified barriers. Schedules tests and follow‑up appointments, pre‑registers patients for the next visit, verifies demographics and insurance information, and obtains prior authorizations as needed. Monitors and orders supplies, keeps rooms stocked, cleans medical equipment, and reports broken or missing equipment to the manager immediately; checks medication expiration dates and reports expired medication to practice or clinic management. Assists with administrative office duties, mailing reminders and letters to patients. Manages time effectively, filling slow periods with activities to prepare for future needs; minimizes non‑productive time. Maintains quality assurance, safety, environmental, and infection control in accordance with established hospital department policies, procedures, and objectives. Protects and preserves patient privacy and confidentiality. Maintains a professional attitude and actively engages in the team approach of caring for patients. Supports the goals and concepts of the patient‑centered medical home by demonstrating flexibility and willingness to change. Performs other related duties as required. MINIMUM QUALIFICATIONS
Basic Knowledge
High school graduate or equivalent required. Must be able to read, write, and speak English. Basic Life Support Certification required. Completion of a medical assistant certification preferred.
Experience
Graduate of a formal medical assistant training program or a minimum of 3 years of medical assistant experience required. Exceptions may be considered for applicants lacking formal training but with at least three years of related experience in a comparable role (e.g., LPN, medical student, EMT, paramedic).
Work Environment and Physical Requirements
Healthcare environment such as acute care hospitals, physicians’ offices, and ancillary healthcare enterprises. Works with medical equipment and has direct patient contact. May be exposed to electrical and energy hazards. May lift and position patients and lift supplies up to 50 pounds.
PAY RANGE
$17.77 - $29.31 EEO STATEMENT
Brown University Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, ethnicity, sexual orientation, ancestry, genetics, gender identity or expression, disability, protected veteran, or marital status. Brown University Health is a VEVRAA Federal Contractor. LOCATION
Brown Health Medical Group – 167 Point Street Providence, Rhode Island 02903 WORK TYPE
Should be able to work three 12‑hr shifts and every other weekend. WORK SHIFT
Day DAILY HOURS
8 hours DRIVING REQUIRED
No
#J-18808-Ljbffr