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Lifespan

Supv Patient Access

Lifespan, Providence, Rhode Island, us, 02912

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Summary Reporting to Director of Patient Financial Services, plans, organizes and directs activities associated with Emergency Department patient registration and billing and in‑patient accounts cashier activities. Responsible for determining account balances and arranging payment schedules. Collaborates in planning, developing and implementing systems to facilitate timely and efficient registration, processing and flow of all Emergency Department patients. Reviews and authorizes requests for uncompensated care and ensures that Emergency Department patient data (demographic, medical, insurance and financial) is completely and accurately coded onto computer records.

Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect and Excellence, as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done: Instill Trust and Value Differences; Patient and Community Focus and Collaborate. In addition, our leaders will demonstrate an aptitude for: Ensure Accountability and Build Effective Teams; Drive Vision and Purpose and Optimize Work Processes. By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals.

Responsibilities

Develop short‑ and long‑term goals and objectives for Emergency Department registration in consultation with the Director of Patient Services.

Implement action plans to attain agreed‑upon objectives and regularly consult with managers responsible for functionality for such departments as the Emergency Department, Medical Records, Ambulatory Clinics, APC O.R., and other areas as part of an ongoing evaluation of services.

Develop, secure approval of, and administer operating budgets necessary to achieve agreed‑upon goals; approve and regularly monitor expenses against allocations.

Prepare supporting projections, productivity analyses and justifications as needed; regularly monitor and prepare monthly reports analyzing actual versus budgeted performance.

Initiate or approve purchase requests within established guidelines.

Interview, hire, train, schedule, assign work to, evaluate, and when necessary recommend discipline and/or discharge of subordinate emergency department interviews, patient accounts registration clerks, billing clerks and accounts cashiers.

Recommend and administer area policies and procedures in order to ensure efficient and accurate emergency patient intake registration and billing.

Interpret financial and insurance data supplied by patients in order to determine qualification for governmental, private and/or hospital programs of uncompensated care.

Authorize uncompensated services to qualifying patients and meet with non‑routine clinic applicants to review and evaluate unusual circumstances regarding medical/financial conditions.

Prepare and review a number of recurring and special reports and analyses pertaining to financial intake, patient flow and other activities.

Continuously review processed work to ensure that established standards are maintained and that admitting diagnoses, charges, insurance benefit level and the like are properly coded.

Work with Data Processing to refine online intake patient systems.

Regularly meet with various supervisors in the Accounting Department to discuss related or common issues.

Minimum Qualifications Basic Knowledge

Level of knowledge of Accounting and Finance systems normally attained by completion of two years of business education at the college level, or equivalent experience.

Supervisory and managerial ability necessary to organize and direct a medium‑sized group of business office clerical staff and coordinate such functions with other hospital areas.

Comprehensive knowledge of various governmental, private and hospital uncompensated care programs in order to authorize uncompensated care services to qualifying patients.

Knowledge of reimbursement systems and third‑party payer practices.

Financial knowledge necessary to plan and manage a budget for the area of responsibility.

Interpersonal skills to manage and counsel subordinates and to interact with personnel at all levels of the hospital.

Experience

At least three to five years in a responsible supervisory position.

Normal office environment.

Pay Range:

$52,019.97–$85,820.28

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type:

40-hour 6:00 p–4:30 a rotating e/o weekend and holiday

Work Shift:

Evening

Daily Hours:

10 hours

Driving Required:

No

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