Goodwill Industries of the Inland Northwest
WFS SSVF Case Manager
Goodwill Industries of the Inland Northwest, Spokane, Washington, United States, 99254
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WFS SSVF Case Manager
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Goodwill Industries of the Inland Northwest
– Spokane, WA. Full‑time, hourly wage $25.00 per hour. Summary: Provide supportive services to veterans and their families in this grant‑funded program. Provide case management services to Veterans to develop & execute Individual Housing Plans that enhance housing security for eligible participants through direct & indirect service provision in Goodwill & partner agencies. Essential Duties & Responsibilities: Effectively assist participants to achieve & maintain housing stability by coordinating &/or providing supportive services. Ensure participants receive the assistance needed to promote housing stability, including consulting with participants to conduct needs assessments and working with participants to create individualized housing stability plans that include specific goals, monitoring participants from intake until exit, and ensuring they obtain needed supportive services. Interpret & explain information, such as eligibility requirements, application details, & program specific information. Determine the participant’s household needs & priorities; gather record information about health, income, eligibility for public benefits, employment skills, background, family relationships & supports, and living situation to identify & coordinate effective services. Coordinate activities & work collaboratively with department‑contracted community agencies to ensure Individual Housing Plans are achieved. Create & utilize informal community networks, as needed, to locate resources & make referrals in support of Individual Housing Plans. Participate in meetings, staffings, & other activities as directed to promote & review the effectiveness of Individual Housing Plans & overall case management efforts. Conduct other services & activities in concert with the Department of Veterans Affairs, Supportive Services for Veterans Families program guide & at the direction of the Program Manager. Establish & maintain good working relationships with participants, referral agencies, community partners, & all team members. Ensure all paperwork & related activities are entered, current, accurate, & in compliance in a timely manner. Seek new sources of revenue that will meet Goodwill’s mission & align with strategic plan. Provide services in accordance with Goodwill policies, procedures, CARF standards, & principles of safety for personnel, participants & property. Maintain flexibility to work occasional evenings or weekend shifts. Make necessary notifications when required to law enforcement, supervisors & other appropriate individuals. Demonstrate respect & value all veterans, regardless of circumstances, behavior or needs. Work collaboratively with Workforce & Family Services to provide participant services. Follow all policies, procedures, & directives of Goodwill Industries ensuring safety of personnel or property. Properly wear & maintain all required Personal Protective Equipment (PPE). Maintain agency confidentiality; violation of confidentiality is cause for immediate dismissal. Comply with all health, safety, & fire standards & all local, state & federal regulations (WISHA & OSHA). Other duties as assigned. Education & Experience: Bachelor's degree from a four‑year college or university; or one to two years of related experience and/or training; or an equivalent combination of education & experience. Requirements: Must have a valid driver's license with personal auto insurance and pass a background & driver record check.
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WFS SSVF Case Manager
role at
Goodwill Industries of the Inland Northwest
– Spokane, WA. Full‑time, hourly wage $25.00 per hour. Summary: Provide supportive services to veterans and their families in this grant‑funded program. Provide case management services to Veterans to develop & execute Individual Housing Plans that enhance housing security for eligible participants through direct & indirect service provision in Goodwill & partner agencies. Essential Duties & Responsibilities: Effectively assist participants to achieve & maintain housing stability by coordinating &/or providing supportive services. Ensure participants receive the assistance needed to promote housing stability, including consulting with participants to conduct needs assessments and working with participants to create individualized housing stability plans that include specific goals, monitoring participants from intake until exit, and ensuring they obtain needed supportive services. Interpret & explain information, such as eligibility requirements, application details, & program specific information. Determine the participant’s household needs & priorities; gather record information about health, income, eligibility for public benefits, employment skills, background, family relationships & supports, and living situation to identify & coordinate effective services. Coordinate activities & work collaboratively with department‑contracted community agencies to ensure Individual Housing Plans are achieved. Create & utilize informal community networks, as needed, to locate resources & make referrals in support of Individual Housing Plans. Participate in meetings, staffings, & other activities as directed to promote & review the effectiveness of Individual Housing Plans & overall case management efforts. Conduct other services & activities in concert with the Department of Veterans Affairs, Supportive Services for Veterans Families program guide & at the direction of the Program Manager. Establish & maintain good working relationships with participants, referral agencies, community partners, & all team members. Ensure all paperwork & related activities are entered, current, accurate, & in compliance in a timely manner. Seek new sources of revenue that will meet Goodwill’s mission & align with strategic plan. Provide services in accordance with Goodwill policies, procedures, CARF standards, & principles of safety for personnel, participants & property. Maintain flexibility to work occasional evenings or weekend shifts. Make necessary notifications when required to law enforcement, supervisors & other appropriate individuals. Demonstrate respect & value all veterans, regardless of circumstances, behavior or needs. Work collaboratively with Workforce & Family Services to provide participant services. Follow all policies, procedures, & directives of Goodwill Industries ensuring safety of personnel or property. Properly wear & maintain all required Personal Protective Equipment (PPE). Maintain agency confidentiality; violation of confidentiality is cause for immediate dismissal. Comply with all health, safety, & fire standards & all local, state & federal regulations (WISHA & OSHA). Other duties as assigned. Education & Experience: Bachelor's degree from a four‑year college or university; or one to two years of related experience and/or training; or an equivalent combination of education & experience. Requirements: Must have a valid driver's license with personal auto insurance and pass a background & driver record check.
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