Happy State Bank
Rector - E 9th St
801 E 9th Street
Rector, AR 72461, USA
The Teller Supervisor ensures that the teller area is managed efficiently and effectively and that transactions are conducted with speed and accuracy while meeting or exceeding service quality standards.
Essential Duties and Responsibilities
Lift coin bags up to 50 lbs.
Assign work duties and work schedules to tellers.
Monitor cash limits in teller stations and branch and make appropriate shipment decisions.
Provide approval on other tellers' transactions.
Monitors and reports various activity for the branch; e.g., teller outages, transactions as assigned.
Review timecards and track absences and tardiness and communicate to supervisor.
Provide guidance to tellers relating to operational and auditing policies and procedures.
Participate in goal setting and attaining established goals.
Identify and provide staff training.
Coach staff to cross‑sell bank products and services.
Assist tellers in resolving service problems, complex inquiries and other customer issues.
Perform all duties of a Sr. Teller.
Serve as backup for CSR as required.
Complete all required monthly audit reports and ensure compliance.
May be required to work an alternative location within the region or market.
Maintain constant state of alertness and operate safely.
Complete required BSA/AML training and other compliance training as assigned.
Perform any other related duties as required or assigned.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and Experience High school or GED, plus specialized schooling and/or on‑the‑job education in a specific skill area (e.g., data processing, clerical/administrative, equipment operation) plus 2 years related experience and/or training, or an equivalent combination of education and experience.
Communication Skills Ability to effectively communicate information and respond to questions in person‑to‑person and small group situations with customers, clients, general public and other employees of the organization.
Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to prepare and interpret bar graphs.
Critical Thinking Skills Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram formats.
Required Certificates, Licenses, Registrations None
Preferred Certificates, Licenses, Registrations Some outside banking related courses.
Responsibility for Work of Others Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include but not limited to interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.
Working Conditions Somewhat disagreeable working conditions; continuously exposed to noise, intermittent standing, walking, pushing, carrying, or lifting. May involve some travel and/or work in evening or nighttime hours.
Environmental Conditions Moderate noise level. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Activities Semi‑repetitive, low physical. Requires periods of concentration. Employee is continuously required to talk or hear; regularly required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms; frequently required to stoop, kneel, crouch or crawl. Must frequently lift and/or move up to 50 lbs.; regularly lift/move up to 25 lbs. Specific vision abilities required include close vision.
Additional Information May be required to work an alternative location within the region or market.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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The Teller Supervisor ensures that the teller area is managed efficiently and effectively and that transactions are conducted with speed and accuracy while meeting or exceeding service quality standards.
Essential Duties and Responsibilities
Lift coin bags up to 50 lbs.
Assign work duties and work schedules to tellers.
Monitor cash limits in teller stations and branch and make appropriate shipment decisions.
Provide approval on other tellers' transactions.
Monitors and reports various activity for the branch; e.g., teller outages, transactions as assigned.
Review timecards and track absences and tardiness and communicate to supervisor.
Provide guidance to tellers relating to operational and auditing policies and procedures.
Participate in goal setting and attaining established goals.
Identify and provide staff training.
Coach staff to cross‑sell bank products and services.
Assist tellers in resolving service problems, complex inquiries and other customer issues.
Perform all duties of a Sr. Teller.
Serve as backup for CSR as required.
Complete all required monthly audit reports and ensure compliance.
May be required to work an alternative location within the region or market.
Maintain constant state of alertness and operate safely.
Complete required BSA/AML training and other compliance training as assigned.
Perform any other related duties as required or assigned.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and Experience High school or GED, plus specialized schooling and/or on‑the‑job education in a specific skill area (e.g., data processing, clerical/administrative, equipment operation) plus 2 years related experience and/or training, or an equivalent combination of education and experience.
Communication Skills Ability to effectively communicate information and respond to questions in person‑to‑person and small group situations with customers, clients, general public and other employees of the organization.
Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to prepare and interpret bar graphs.
Critical Thinking Skills Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram formats.
Required Certificates, Licenses, Registrations None
Preferred Certificates, Licenses, Registrations Some outside banking related courses.
Responsibility for Work of Others Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include but not limited to interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.
Working Conditions Somewhat disagreeable working conditions; continuously exposed to noise, intermittent standing, walking, pushing, carrying, or lifting. May involve some travel and/or work in evening or nighttime hours.
Environmental Conditions Moderate noise level. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Activities Semi‑repetitive, low physical. Requires periods of concentration. Employee is continuously required to talk or hear; regularly required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms; frequently required to stoop, kneel, crouch or crawl. Must frequently lift and/or move up to 50 lbs.; regularly lift/move up to 25 lbs. Specific vision abilities required include close vision.
Additional Information May be required to work an alternative location within the region or market.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr