Sr. Manager, Global Controls Technical Support Center, Control Systems

.**Build your best future with the Johnson Controls team!**As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.**What we offer:*** Competitive salary* Paid vacation/holidays/sick time* Comprehensive benefits package including 401K, medical, dental, and vision care* On-the-job/cross-training opportunities* Encouraging and collaborative team environment* Dedication to safety through our Zero Harm policy**What you will do:**As the Global Controls Tech Support Manager, you will oversee and manage the technical support team responsible for addressing customer inquiries and resolving technical issues related to our Controls products and systems. You will ensure that the team provides timely and efficient support, develops training materials, and maintains high customer satisfaction levels. You will also collaborate with engineering, product management, and sales teams to provide feedback on product performance and customer needs.**How you will do it:*** Establish an end-to-end governance model across region, product, channel and L1-L3 support tiers.* Build a cross-regional collaboration model to share expertise and accelerate problem-solving.* Improve customer intimacy by developing application engineering-like talent where gaps exist.* Lead the technical support team and ensure that they have the necessary resources and training to succeed.* Coordinate with internal departments to resolve complex technical issues and enhance customer experience.* Manage escalations and provide effective solutions to customer problems.* Analyze support metrics and implement improvements to increase efficiency and effectiveness of the support process.* Develop and deliver training programs for both team members and customers on product features and best practices.* Stay updated on the latest industry trends and technologies to ensure the team is knowledgeable and competitive.**What we look for:*** 5+ years of experience in technical support, global team management experience preferred.* Technical background in Control systems, or similar fields.* Proficiency with customer relationship management tools and software.* Strong leadership and communication skills.* Ability to work in a fast-paced environment and manage multiple priorities.Johnson Controls Careers site atJohnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit . If you are an individual with a disability and you require an accommodation during the application process, please visit here.Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play. #J-18808-Ljbffr