M&T Bank Corporation
CAM Group Leader III-1 page is loaded## CAM Group Leader III-1remote type:
Hybrid Positionlocations:
Getzville, NYtime type:
Full timeposted on:
Posted Todayjob requisition id:
R81585# **Overview:**Provides work leadership over a sub-unit within a division.
Performs the most highly specialized duties within the work team, requiring advanced knowledge of the products, regulations and policies pertaining to the work of the sub-unit.## **Primary Responsibilities:*** Lead business unit work teams with responsibility for multiple product lines.
Monitor and assign workflow.* Document team processes, make recommendations for improvement, provide on the job training, and research and resolve highly specialized and/or sensitive issues for the work team.* Liaise with first line risk and second line of defense personnel with respect to customer issues.
Research and resolve complex internal and external customer issues.* Serve as department lead for special projects impacting the work team.* Provide reporting to work team leadership and prepare monthly departmental reporting for management.* Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis.
Identify risk-related issues needing escalation to management.* Promote an environment that supports belonging and reflects the M&T Bank brand.* Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.* Complete other related duties as assigned.## **Scope of Responsibilities:**Works under minimal supervision.
Internal contacts include unit management and other division personnel.
External contacts include attorneys, customers, vendors and outside agencies.## **Supervisory/ Managerial Responsibilities:**Allocates work as a team leader for a team that consists mainly of jobs graded 8 & 9; may check on completion/quality.## **Education and Experience Required:**A combined total of 5 years of higher education and relevant work experience in a call center or bank operations environment, inclusive of 2 years' work leadership experience.Excellent customer service skills with the ability to use tact and diplomacy.Strong knowledge of relevant spreadsheet, word processing, and presentation software.## **Education and Experience Preferred:**Bachelor's Degree.Demonstrated work leadership skills.Excellent oral and written communication skills.Strong knowledge of departmental systems, documents and procedures.M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $26.00 - $43.34 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.# **Location**Getzville, New York, United States of AmericaGreat companies have an enduring sense of purpose. At M&T, our purpose is a simple one: **make a difference in people’s lives and uplift the communities we serve**. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. #J-18808-Ljbffr
Hybrid Positionlocations:
Getzville, NYtime type:
Full timeposted on:
Posted Todayjob requisition id:
R81585# **Overview:**Provides work leadership over a sub-unit within a division.
Performs the most highly specialized duties within the work team, requiring advanced knowledge of the products, regulations and policies pertaining to the work of the sub-unit.## **Primary Responsibilities:*** Lead business unit work teams with responsibility for multiple product lines.
Monitor and assign workflow.* Document team processes, make recommendations for improvement, provide on the job training, and research and resolve highly specialized and/or sensitive issues for the work team.* Liaise with first line risk and second line of defense personnel with respect to customer issues.
Research and resolve complex internal and external customer issues.* Serve as department lead for special projects impacting the work team.* Provide reporting to work team leadership and prepare monthly departmental reporting for management.* Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis.
Identify risk-related issues needing escalation to management.* Promote an environment that supports belonging and reflects the M&T Bank brand.* Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.* Complete other related duties as assigned.## **Scope of Responsibilities:**Works under minimal supervision.
Internal contacts include unit management and other division personnel.
External contacts include attorneys, customers, vendors and outside agencies.## **Supervisory/ Managerial Responsibilities:**Allocates work as a team leader for a team that consists mainly of jobs graded 8 & 9; may check on completion/quality.## **Education and Experience Required:**A combined total of 5 years of higher education and relevant work experience in a call center or bank operations environment, inclusive of 2 years' work leadership experience.Excellent customer service skills with the ability to use tact and diplomacy.Strong knowledge of relevant spreadsheet, word processing, and presentation software.## **Education and Experience Preferred:**Bachelor's Degree.Demonstrated work leadership skills.Excellent oral and written communication skills.Strong knowledge of departmental systems, documents and procedures.M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $26.00 - $43.34 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.# **Location**Getzville, New York, United States of AmericaGreat companies have an enduring sense of purpose. At M&T, our purpose is a simple one: **make a difference in people’s lives and uplift the communities we serve**. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. #J-18808-Ljbffr