The Giant Bullseye
Role Summary
We’re looking for a motivated
Junior Amazon Connect Developer
to join our team in building and supporting cloud-based contact center solutions. In this role, you’ll work closely with senior engineers and business teams to design, implement, and optimize scalable systems leveraging
Amazon Connect
and various
AWS services . This is a great opportunity to gain hands‑on experience in cloud development and customer engagement technologies.
Key Responsibilities
Contact Flow Development:
Design, develop, and maintain voice and chat contact flows in Amazon Connect.
Implement serverless functions using
AWS Lambda
(Node.js, Python, or Java).
Incorporate
Amazon Lex
for conversational chatbot functionality.
System Integration:
Connect Amazon Connect with internal systems and third‑party tools using APIs,
S3 ,
DynamoDB , and
API Gateway .
Support integrations with CRMs like
Salesforce
or
ServiceNow .
Configuration & Optimization:
Set up routing profiles, queues, and agent hierarchies.
Analyze usage data and feedback to improve system performance and call flows.
Monitoring & Maintenance:
Use
CloudWatch
for logging, monitoring, and alerting.
Troubleshoot production issues and ensure platform reliability.
Documentation & Collaboration:
Maintain up‑to‑date documentation for all integrations and flows.
Work with QA, DevOps, and product teams to deliver high‑quality solutions.
Required Qualifications
1–3 years of experience in software development or cloud engineering.
Some hands‑on exposure to
Amazon Connect
or similar contact center technologies.
Familiarity with
AWS Lambda ,
Lex ,
S3 ,
DynamoDB , and
API Gateway .
Basic programming knowledge in
Node.js ,
Python , or
JavaScript/TypeScript .
Understanding of
CI/CD pipelines , Git, and Infrastructure‑as‑Code (CloudFormation or CDK).
Strong analytical and communication skills.
Willingness to learn and receive training on Amazon Connect.
Preferred Qualifications
AWS Certified Developer
or
AWS Cloud Practitioner
certification.
Experience with
Salesforce Service Cloud Voice
or similar CRM integrations.
Understanding of
telephony, IVR, and ACD
systems.
Familiarity with
Agile/Scrum
development environments.
#J-18808-Ljbffr
Junior Amazon Connect Developer
to join our team in building and supporting cloud-based contact center solutions. In this role, you’ll work closely with senior engineers and business teams to design, implement, and optimize scalable systems leveraging
Amazon Connect
and various
AWS services . This is a great opportunity to gain hands‑on experience in cloud development and customer engagement technologies.
Key Responsibilities
Contact Flow Development:
Design, develop, and maintain voice and chat contact flows in Amazon Connect.
Implement serverless functions using
AWS Lambda
(Node.js, Python, or Java).
Incorporate
Amazon Lex
for conversational chatbot functionality.
System Integration:
Connect Amazon Connect with internal systems and third‑party tools using APIs,
S3 ,
DynamoDB , and
API Gateway .
Support integrations with CRMs like
Salesforce
or
ServiceNow .
Configuration & Optimization:
Set up routing profiles, queues, and agent hierarchies.
Analyze usage data and feedback to improve system performance and call flows.
Monitoring & Maintenance:
Use
CloudWatch
for logging, monitoring, and alerting.
Troubleshoot production issues and ensure platform reliability.
Documentation & Collaboration:
Maintain up‑to‑date documentation for all integrations and flows.
Work with QA, DevOps, and product teams to deliver high‑quality solutions.
Required Qualifications
1–3 years of experience in software development or cloud engineering.
Some hands‑on exposure to
Amazon Connect
or similar contact center technologies.
Familiarity with
AWS Lambda ,
Lex ,
S3 ,
DynamoDB , and
API Gateway .
Basic programming knowledge in
Node.js ,
Python , or
JavaScript/TypeScript .
Understanding of
CI/CD pipelines , Git, and Infrastructure‑as‑Code (CloudFormation or CDK).
Strong analytical and communication skills.
Willingness to learn and receive training on Amazon Connect.
Preferred Qualifications
AWS Certified Developer
or
AWS Cloud Practitioner
certification.
Experience with
Salesforce Service Cloud Voice
or similar CRM integrations.
Understanding of
telephony, IVR, and ACD
systems.
Familiarity with
Agile/Scrum
development environments.
#J-18808-Ljbffr