GreatAmerica Financial Services Corporation
Technology Change Management Specialist
GreatAmerica Financial Services Corporation, Dallas, Texas, United States, 75215
Technology Change Management Specialist page is loaded## Technology Change Management Specialistlocations:
Cedar Rapids, IA:
Des Moines, IA:
REMOTE- Dallas, TXtime type:
Full timeposted on:
Posted 2 Days Agojob requisition id:
JR1064GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth.**We Are Looking to Add a Key Member to our Product Technology Group!**The Technology Change Management Specialist is responsible for overseeing and coordinating all changes to the organization’s IT systems and services, ensuring that changes are implemented smoothly with minimal disruption to business operations. Operating within the ITIL framework, this role manages the entire change lifecycle – from initial request through review, approval, implementation, and post-change evaluation. In our Agile and DevOps-driven environment, the Change Specialist bridges fast-paced development efforts and stable IT operations, balancing the need for rapid innovation with rigorous risk management and control. This position plays a pivotal part in risk mitigation, stakeholder communication, and audit compliance, acting as a guardian of the production environment’s stability while enabling the business to evolve and adapt through technology changes.**As a Technology Change Management Specialist, you will:*** **Change Governance:** Oversee the end-to-end change management process, ensuring ITIL-aligned governance, risk assessment, and compliance. Serve as the primary authority for evaluating and approving changes based on business priorities and technical impact. Maintain audit-ready documentation and enforce standards to minimize risk and disruption while supporting organizational objectives.* **CAB Leadership: Lead** the Change Advisory Board (CAB), driving timely and informed decisions on proposed changes. Facilitate structured discussions among cross-functional stakeholders, ensuring transparency, accountability, and alignment with business priorities. Document outcomes and communicate decisions to maintain clarity and governance across all impacted teams.* **Risk & Impact Analysis:** Perform thorough technical and business impact assessments for all changes, identifying dependencies and potential disruptions. Develop mitigation strategies and rollback plans to safeguard service continuity and minimize risk. Collaborate with technical teams to validate readiness and ensure successful implementation.* **Communication:** Provide clear, proactive communication to stakeholders regarding change schedules, risks, and outcomes.* **Continuous Improvement:** Monitor KPIs (e.g., change success rate, incident correlation) and implement process enhancements.* **Incident Coordination:** Collaborate with Incident Manager during major incidents to assess emergency changes.* **Documentation:** Maintain accurate records of all changes in the ITSM platform.**To be successful in this role you will need:****Education*** Bachelor's degree in information technology, Computer Science, or related field or equivalent work experience* ITIL certification(s) preferred* Project Management Professional (PMP) certification preferred* Agile or DevOps certifications (e.g., Certified Scrum Master, DevOps Foundation) preferred.**Experience*** Minimum of 3 years in IT Service Management or related roles.* Minimum of 1 year of Change Management or related roles* Hands-on experience managing major incidents and coordinating technical teams.* Experience managing Change Process in financial services, or other regulated environment.* Exposure to enterprise environments with complex infrastructure.* Expertise in enterprise change management* Leadership experience in cross-functional meetings or continuous improvement initiatives.**Skills and Abilities*** Strong written and oral communication with ability to use the language of the business* Exceptional communication and coordination abilities.* Attention to detail and process discipline.* Continuous improvement mindset and adaptability to change.* Strong working knowledge of ITIL change management principles and processes.* Familiarity with the software development lifecycle (SDLC) and Agile project methodologies.* Experience with change management tools and platforms (e.g., ServiceNow).* Solid understanding of CI/CD pipelines and deployment practices.* Excellent written and verbal communication skills.* Strong stakeholder management and leadership skills.* Analytical and problem-solving abilities.**Computer Skills*** Excellent knowledge of MS Office productivity suite* Knowledge of ServiceNow and Jira preferred* Understanding of core software applications and products (such as Salesforce), infrastructure and networking, database is desirableSharing rewards is an integral part of our culture. We believe in the value of hard work and reward our employees beyond the paycheck. Our total rewards package is based on eligibility and includes:**Financial Benefits*** Competitive Compensation* Monthly Bonuses for Eligible Employees* 401(k) and Company Match* Annual Profit Sharing* Paid Time Off**Health, Wellbeing, and Family Planning Benefits*** Paid Vacation - starting at 80 hours annually for employees in their first year of service.* Paid Sick Days - Ten (10) per year with a conversion option for unused time.* Ten (10) Paid Holidays per year* Gym Reimbursement* Health Insurance* Dental Insurance* Vision Insurance* Short-Term and Long Term Disability* Company Paid Life Insurance* Flexible Spending Accounts (FSA)* Health Savings Accounts (HSA)* Employee Assistance Program* Parental Leave**Education and Career Planning Benefits*** Tuition Assistance* Networking Opportunities* Leadership Development Opportunities**Perks*** Paid Parking* Service Awards* Hybrid work arrangements* Business casual environment* A strong organizational culture focused on our greatest asset: **you**!*If your experience aligns closely, please apply. We value diverse backgrounds and adding new perspectives. We encourage you to apply if you can make a strong impact in this role at .*Please note, applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.GreatAmerica is the largest independent, family-owned national commercial equipment finance companies in the U.S. and is dedicated to helping manufactures, vendors, and dealers be more successful and keep their customers for a lifetime. With a focus on the small ticket vendor and OEM finance channel we have partnered with some of the largest and industry leading companies in the Office Equipment, Communications, IT, Automotive, Construction, Healthcare, and Franchise market sectors. In addition to financing, GreatAmerica offers innovative non-financial services to help our customers grow.At GreatAmerica we enjoy the benefits of being independent and family-owned, fostering quick decision making, customer response and innovation.
Established in 1992 our team has grown to over 650 employees and a portfolio of over $2.5+ Billion.
Our exemplary customer service, principle-centered business philosophy and team-based operating approach are key to our success and growth. With a strong balance sheet and consistent financial performance through all economic cycles, GreatAmerica has experienced amazing results and unparalleled growth. When you are part of the GreatAmerica team, you will grow professionally and work with some of the most talented finance professionals in the industry.There is no doubt in our minds we are building the greatest company of its kind, offering the finest products and services available anywhere. #J-18808-Ljbffr
Cedar Rapids, IA:
Des Moines, IA:
REMOTE- Dallas, TXtime type:
Full timeposted on:
Posted 2 Days Agojob requisition id:
JR1064GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth.**We Are Looking to Add a Key Member to our Product Technology Group!**The Technology Change Management Specialist is responsible for overseeing and coordinating all changes to the organization’s IT systems and services, ensuring that changes are implemented smoothly with minimal disruption to business operations. Operating within the ITIL framework, this role manages the entire change lifecycle – from initial request through review, approval, implementation, and post-change evaluation. In our Agile and DevOps-driven environment, the Change Specialist bridges fast-paced development efforts and stable IT operations, balancing the need for rapid innovation with rigorous risk management and control. This position plays a pivotal part in risk mitigation, stakeholder communication, and audit compliance, acting as a guardian of the production environment’s stability while enabling the business to evolve and adapt through technology changes.**As a Technology Change Management Specialist, you will:*** **Change Governance:** Oversee the end-to-end change management process, ensuring ITIL-aligned governance, risk assessment, and compliance. Serve as the primary authority for evaluating and approving changes based on business priorities and technical impact. Maintain audit-ready documentation and enforce standards to minimize risk and disruption while supporting organizational objectives.* **CAB Leadership: Lead** the Change Advisory Board (CAB), driving timely and informed decisions on proposed changes. Facilitate structured discussions among cross-functional stakeholders, ensuring transparency, accountability, and alignment with business priorities. Document outcomes and communicate decisions to maintain clarity and governance across all impacted teams.* **Risk & Impact Analysis:** Perform thorough technical and business impact assessments for all changes, identifying dependencies and potential disruptions. Develop mitigation strategies and rollback plans to safeguard service continuity and minimize risk. Collaborate with technical teams to validate readiness and ensure successful implementation.* **Communication:** Provide clear, proactive communication to stakeholders regarding change schedules, risks, and outcomes.* **Continuous Improvement:** Monitor KPIs (e.g., change success rate, incident correlation) and implement process enhancements.* **Incident Coordination:** Collaborate with Incident Manager during major incidents to assess emergency changes.* **Documentation:** Maintain accurate records of all changes in the ITSM platform.**To be successful in this role you will need:****Education*** Bachelor's degree in information technology, Computer Science, or related field or equivalent work experience* ITIL certification(s) preferred* Project Management Professional (PMP) certification preferred* Agile or DevOps certifications (e.g., Certified Scrum Master, DevOps Foundation) preferred.**Experience*** Minimum of 3 years in IT Service Management or related roles.* Minimum of 1 year of Change Management or related roles* Hands-on experience managing major incidents and coordinating technical teams.* Experience managing Change Process in financial services, or other regulated environment.* Exposure to enterprise environments with complex infrastructure.* Expertise in enterprise change management* Leadership experience in cross-functional meetings or continuous improvement initiatives.**Skills and Abilities*** Strong written and oral communication with ability to use the language of the business* Exceptional communication and coordination abilities.* Attention to detail and process discipline.* Continuous improvement mindset and adaptability to change.* Strong working knowledge of ITIL change management principles and processes.* Familiarity with the software development lifecycle (SDLC) and Agile project methodologies.* Experience with change management tools and platforms (e.g., ServiceNow).* Solid understanding of CI/CD pipelines and deployment practices.* Excellent written and verbal communication skills.* Strong stakeholder management and leadership skills.* Analytical and problem-solving abilities.**Computer Skills*** Excellent knowledge of MS Office productivity suite* Knowledge of ServiceNow and Jira preferred* Understanding of core software applications and products (such as Salesforce), infrastructure and networking, database is desirableSharing rewards is an integral part of our culture. We believe in the value of hard work and reward our employees beyond the paycheck. Our total rewards package is based on eligibility and includes:**Financial Benefits*** Competitive Compensation* Monthly Bonuses for Eligible Employees* 401(k) and Company Match* Annual Profit Sharing* Paid Time Off**Health, Wellbeing, and Family Planning Benefits*** Paid Vacation - starting at 80 hours annually for employees in their first year of service.* Paid Sick Days - Ten (10) per year with a conversion option for unused time.* Ten (10) Paid Holidays per year* Gym Reimbursement* Health Insurance* Dental Insurance* Vision Insurance* Short-Term and Long Term Disability* Company Paid Life Insurance* Flexible Spending Accounts (FSA)* Health Savings Accounts (HSA)* Employee Assistance Program* Parental Leave**Education and Career Planning Benefits*** Tuition Assistance* Networking Opportunities* Leadership Development Opportunities**Perks*** Paid Parking* Service Awards* Hybrid work arrangements* Business casual environment* A strong organizational culture focused on our greatest asset: **you**!*If your experience aligns closely, please apply. We value diverse backgrounds and adding new perspectives. We encourage you to apply if you can make a strong impact in this role at .*Please note, applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.GreatAmerica is the largest independent, family-owned national commercial equipment finance companies in the U.S. and is dedicated to helping manufactures, vendors, and dealers be more successful and keep their customers for a lifetime. With a focus on the small ticket vendor and OEM finance channel we have partnered with some of the largest and industry leading companies in the Office Equipment, Communications, IT, Automotive, Construction, Healthcare, and Franchise market sectors. In addition to financing, GreatAmerica offers innovative non-financial services to help our customers grow.At GreatAmerica we enjoy the benefits of being independent and family-owned, fostering quick decision making, customer response and innovation.
Established in 1992 our team has grown to over 650 employees and a portfolio of over $2.5+ Billion.
Our exemplary customer service, principle-centered business philosophy and team-based operating approach are key to our success and growth. With a strong balance sheet and consistent financial performance through all economic cycles, GreatAmerica has experienced amazing results and unparalleled growth. When you are part of the GreatAmerica team, you will grow professionally and work with some of the most talented finance professionals in the industry.There is no doubt in our minds we are building the greatest company of its kind, offering the finest products and services available anywhere. #J-18808-Ljbffr