Ignite IT
A leading IT service provider in Maryland seeks an experienced Enterprise Operations Center (EOC) Lead to manage incident response and service oversight. The ideal candidate will oversee Tier 1 and Tier 1.5 support, lead operational execution, and ensure effective incident management across enterprise systems. Responsibilities include training staff, coordinating responses, and preparing reports for stakeholders. Strong experience in ITIL practices and team leadership is essential. Competitive benefits are offered, including health and retirement plans.
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