Young World Physical Education
Technician: Telecommunications Services
Young World Physical Education, Annapolis, Maryland, United States, 21403
Technician: Telecommunications Services
Starting Date: Immediate
Job Summary Performs daily work required to support local and field offices for telephones and voice communications. Receives calls from end users of schools and offices for telephone system, wireless telephone, and voice line related issues. Helps schedule in‑house and contracted installations and repair visits to schools. Contacts vendors regularly to report service problems, order new services, and manage accounts. Orders and pays for services, equipment, materials, and supplies needed for the department.
Essential Duties / Responsibilities
Receives work request calls from school and office employees.
Creates work orders and forwards them to appropriate personnel.
Handles purchasing and procurement for the department.
Contacts vendors for service installations and repair/emergency related work.
Invoices and collects money from employees for phone services that were for personal use.
Sends parts and accessories to end users as needed.
Provides customer service follow‑up calls.
Practices safe work habits involving self and other employees.
Performs other related duties as assigned within the same classification or lower.
Performs department budget management, including billing, accounts payable/receivable.
Minimum Qualifications Education
High School Diploma or Equivalency Certificate required.
Associate’s Degree in a related field from a regionally accredited college or university preferred.
Experience
Three (3) years related administrative experience with proven knowledge and application within the related field required.
Or an equivalent combination of education and experience that provides the required knowledge, skills, and abilities deemed sufficient.
Knowledge, Skills, Abilities
Knowledge of telephone billing and accounting.
Excellent oral and written communication skills.
Ability to work with school system administrators, staff, and vendors.
Demonstrates ability to effectively work and communicate with diverse populations.
Proficiency with business technology applications (e.g., Video/Web Conferencing, Microsoft Office Suite).
Licenses and Certifications Employee must retain active licenses, certifications, and enrollment as a condition of employment.
Physical Demands / Working Conditions
Standing: under 1/3 percent of the time
Walking: under 1/3 percent of the time
Sitting: between 1/3 and 2/3 percent of the time
Keyboarding: between 1/3 and 2/3 percent of the time
Talking: between 1/3 and 2/3 percent of the time
Hearing: between 1/3 and 2/3 percent of the time
As required by the duties and responsibilities of the position.
No special vision requirements.
Office, school, or similar indoor environment: over 2/3 percent of the time.
Moderate noise: between 1/3 and 2/3 percent of the time.
Lifting and carrying up to 10 pounds: under 1/3 percent of the time.
Travel requirements: N/A.
Equal Opportunity Employer Anne Arundel County Public Schools prohibits discrimination in matters affecting employment or in providing access to programs on the basis of race, color, religion, national origin, sex, age, marital status, sexual orientation, genetic information, gender identity, or disability. For more information, contact the Division of Human Resources at 2644 Riva Road, Annapolis, MD 21401 or call 410‑222‑5061.
Contact Information
Human Resources
2644 Riva Road
Annapolis, Maryland 21401
Phone: 410‑222‑5061
Fax: 443‑458‑0134
Email: recruitment@aacps.org
#J-18808-Ljbffr
Job Summary Performs daily work required to support local and field offices for telephones and voice communications. Receives calls from end users of schools and offices for telephone system, wireless telephone, and voice line related issues. Helps schedule in‑house and contracted installations and repair visits to schools. Contacts vendors regularly to report service problems, order new services, and manage accounts. Orders and pays for services, equipment, materials, and supplies needed for the department.
Essential Duties / Responsibilities
Receives work request calls from school and office employees.
Creates work orders and forwards them to appropriate personnel.
Handles purchasing and procurement for the department.
Contacts vendors for service installations and repair/emergency related work.
Invoices and collects money from employees for phone services that were for personal use.
Sends parts and accessories to end users as needed.
Provides customer service follow‑up calls.
Practices safe work habits involving self and other employees.
Performs other related duties as assigned within the same classification or lower.
Performs department budget management, including billing, accounts payable/receivable.
Minimum Qualifications Education
High School Diploma or Equivalency Certificate required.
Associate’s Degree in a related field from a regionally accredited college or university preferred.
Experience
Three (3) years related administrative experience with proven knowledge and application within the related field required.
Or an equivalent combination of education and experience that provides the required knowledge, skills, and abilities deemed sufficient.
Knowledge, Skills, Abilities
Knowledge of telephone billing and accounting.
Excellent oral and written communication skills.
Ability to work with school system administrators, staff, and vendors.
Demonstrates ability to effectively work and communicate with diverse populations.
Proficiency with business technology applications (e.g., Video/Web Conferencing, Microsoft Office Suite).
Licenses and Certifications Employee must retain active licenses, certifications, and enrollment as a condition of employment.
Physical Demands / Working Conditions
Standing: under 1/3 percent of the time
Walking: under 1/3 percent of the time
Sitting: between 1/3 and 2/3 percent of the time
Keyboarding: between 1/3 and 2/3 percent of the time
Talking: between 1/3 and 2/3 percent of the time
Hearing: between 1/3 and 2/3 percent of the time
As required by the duties and responsibilities of the position.
No special vision requirements.
Office, school, or similar indoor environment: over 2/3 percent of the time.
Moderate noise: between 1/3 and 2/3 percent of the time.
Lifting and carrying up to 10 pounds: under 1/3 percent of the time.
Travel requirements: N/A.
Equal Opportunity Employer Anne Arundel County Public Schools prohibits discrimination in matters affecting employment or in providing access to programs on the basis of race, color, religion, national origin, sex, age, marital status, sexual orientation, genetic information, gender identity, or disability. For more information, contact the Division of Human Resources at 2644 Riva Road, Annapolis, MD 21401 or call 410‑222‑5061.
Contact Information
Human Resources
2644 Riva Road
Annapolis, Maryland 21401
Phone: 410‑222‑5061
Fax: 443‑458‑0134
Email: recruitment@aacps.org
#J-18808-Ljbffr