City of South Salt Lake
The Animal Services Manager leads and directs the Animal Services Division and manages the City’s Animal Shelter. The Manager is responsible for all shelter operations and supervises animal services officers who enforce state and city codes and manage animal situations in the field. The Manager directs, plans, oversees and evaluates these programs and services, including policy implementation, personnel, fiscal matters, quality management and process improvement.
The South Salt Lake Shelter receives and captures stray animals, manages nuisance animals, reunites animals with owners, offers animals for adoption, provides basic health care and hygiene, and coordinates professional veterinary care for animals in need. In addition, the shelter provides microchipping, licensing and education to pet owners.
ESSENTIAL RESPONSIBILITIES AND DUTIES
Ensures the success and sustainability of the Animal Services Division.
Participates in strategic planning, long‑term and short‑term forecasting, and ensures goals are met.
Manages budget and financial operations.
Develops and applies codes, policies and procedures.
Maintains accurate records of all activities and prepares routine reports.
Coordinates communications, social media and community education and outreach.
Maintains the animal shelter’s "no kill" status.
Elevates animal welfare efforts in conjunction with the public and non‑profit organizations.
Proposes and develops new programs and projects that elevate animal welfare and enjoyment.
Manages animal services staff and animal shelter activities.
Supervises Animal Services Officers and Shelter Technicians, which includes hiring, orientation, training, assigning work, reviewing performance, and discipline.
Sets schedules, establishes work assignments, monitors workflows and progress.
Ensures compliance with Standard Operating Procedures and Policies.
Manages the escalation of situations and/or complaints to successful resolution.
Ensures the facility is safe and secure for operations and public visitation.
Monitors building and property conditions and makes requests for repairs and improvements.
Maintains drug inventory, record‑keeping, and security required by departmental and Federal agency procedures.
Ensures quality customer service to the public and their pets.
Ensures patrons receive timely responses to inquiries and requests.
Directs recordkeeping relating to shelter, licenses, adoptions, impounds, veterinary care and code enforcement.
Coordinates volunteer programs.
Considers and facilitates donations, grants and fundraising to support operations.
Plans public outreach activities including vaccination and adoption events, open houses and volunteer events.
Oversees animal related law and code enforcement activities.
Supports officers and other public safety staff in enforcement efforts.
Oversees dispatch, patrol, inspection and prevention activities.
Ensures cases are properly prepared for court disposition.
Monitors new laws and ordinances, in coordination with the city attorney, to ensure compliance.
Supervises duties performed for the health and well‑being of animals.
Ensures the animal shelter is kept clean and in good working order.
Ensures animals are receiving proper nutrition, exercise, socializing, and health care.
Oversees the coordination of veterinary care, ensuring best practices and laws are upheld.
Oversees city‑provided services, including licensing, permitting, and microchipping.
Oversees the programs and partnerships with organizations that perform services on behalf of the city.
Other duties as assigned by Director.
MINIMUM QUALIFICATIONS EDUCATION, EXPERIENCE AND CERTIFICATIONS
Bachelor’s degree from an accredited college or university in Public Administration, Business, Criminal Justice or other closely related fields.
Minimum eight years of related experience in a position of responsibility for management, leadership, budget, or project management.
Minimum four years of experience in a supervisory position.
NECESSARY KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of developing, interpreting, and administering policies and procedures.
Knowledge of budgetary processes and financial accountability.
Knowledge of program development and administration.
Knowledge of the principles of supervision, training and staff development.
Knowledge of problem‑solving techniques.
Knowledge of proper use of animal care equipment, including euthanasia equipment.
Skill and ability in supervising and motivating personnel.
Skill and ability in establishing and maintaining effective working relationships.
Skill and ability in using independent judgment, analyzing situations and making appropriate decisions.
Skill and ability in communicating effectively, both verbally and in writing.
Skill and ability in customer service and relating to people in stressful situations.
Skill and ability in maintaining professional conduct under stress.
Skill and ability in meeting and working with the public, partners, and other agencies.
Skill in word processing, spreadsheets, personal computers, mobile devices and office equipment.
Skill in creating and maintaining accurate records and properly handling confidential information and files.
Skill in managing several projects simultaneously.
Ability to be punctual and accountable for all hours worked, both inside and outside the office.
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The South Salt Lake Shelter receives and captures stray animals, manages nuisance animals, reunites animals with owners, offers animals for adoption, provides basic health care and hygiene, and coordinates professional veterinary care for animals in need. In addition, the shelter provides microchipping, licensing and education to pet owners.
ESSENTIAL RESPONSIBILITIES AND DUTIES
Ensures the success and sustainability of the Animal Services Division.
Participates in strategic planning, long‑term and short‑term forecasting, and ensures goals are met.
Manages budget and financial operations.
Develops and applies codes, policies and procedures.
Maintains accurate records of all activities and prepares routine reports.
Coordinates communications, social media and community education and outreach.
Maintains the animal shelter’s "no kill" status.
Elevates animal welfare efforts in conjunction with the public and non‑profit organizations.
Proposes and develops new programs and projects that elevate animal welfare and enjoyment.
Manages animal services staff and animal shelter activities.
Supervises Animal Services Officers and Shelter Technicians, which includes hiring, orientation, training, assigning work, reviewing performance, and discipline.
Sets schedules, establishes work assignments, monitors workflows and progress.
Ensures compliance with Standard Operating Procedures and Policies.
Manages the escalation of situations and/or complaints to successful resolution.
Ensures the facility is safe and secure for operations and public visitation.
Monitors building and property conditions and makes requests for repairs and improvements.
Maintains drug inventory, record‑keeping, and security required by departmental and Federal agency procedures.
Ensures quality customer service to the public and their pets.
Ensures patrons receive timely responses to inquiries and requests.
Directs recordkeeping relating to shelter, licenses, adoptions, impounds, veterinary care and code enforcement.
Coordinates volunteer programs.
Considers and facilitates donations, grants and fundraising to support operations.
Plans public outreach activities including vaccination and adoption events, open houses and volunteer events.
Oversees animal related law and code enforcement activities.
Supports officers and other public safety staff in enforcement efforts.
Oversees dispatch, patrol, inspection and prevention activities.
Ensures cases are properly prepared for court disposition.
Monitors new laws and ordinances, in coordination with the city attorney, to ensure compliance.
Supervises duties performed for the health and well‑being of animals.
Ensures the animal shelter is kept clean and in good working order.
Ensures animals are receiving proper nutrition, exercise, socializing, and health care.
Oversees the coordination of veterinary care, ensuring best practices and laws are upheld.
Oversees city‑provided services, including licensing, permitting, and microchipping.
Oversees the programs and partnerships with organizations that perform services on behalf of the city.
Other duties as assigned by Director.
MINIMUM QUALIFICATIONS EDUCATION, EXPERIENCE AND CERTIFICATIONS
Bachelor’s degree from an accredited college or university in Public Administration, Business, Criminal Justice or other closely related fields.
Minimum eight years of related experience in a position of responsibility for management, leadership, budget, or project management.
Minimum four years of experience in a supervisory position.
NECESSARY KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of developing, interpreting, and administering policies and procedures.
Knowledge of budgetary processes and financial accountability.
Knowledge of program development and administration.
Knowledge of the principles of supervision, training and staff development.
Knowledge of problem‑solving techniques.
Knowledge of proper use of animal care equipment, including euthanasia equipment.
Skill and ability in supervising and motivating personnel.
Skill and ability in establishing and maintaining effective working relationships.
Skill and ability in using independent judgment, analyzing situations and making appropriate decisions.
Skill and ability in communicating effectively, both verbally and in writing.
Skill and ability in customer service and relating to people in stressful situations.
Skill and ability in maintaining professional conduct under stress.
Skill and ability in meeting and working with the public, partners, and other agencies.
Skill in word processing, spreadsheets, personal computers, mobile devices and office equipment.
Skill in creating and maintaining accurate records and properly handling confidential information and files.
Skill in managing several projects simultaneously.
Ability to be punctual and accountable for all hours worked, both inside and outside the office.
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