University of Utah
Customer Advocate Specialist
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Customer Advocate Specialist
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University of Utah Position Summary This entry level position supports a scheduling team and/or a referral rotation. The Customer Advocate Specialist I (CAS I) will learn essential Electronic Medical Record (EMR) programs and processes required for both patient scheduling (inbound) and referral processing (outbound). Once proficiency in basic EMR skills is demonstrated, the CAS I will be assigned to patient scheduling or referral processing, determined by mission needs. The CAS I will schedule patients for pediatric subspecialty clinics, triage patient concerns, or process patient referrals. Job Summary
This position is housed in a call center, separate from clinic locations. Primary job location is 200 S 250 E, Salt Lake City, UT; site rotations required at Primary Children's Outpatient Services building at 81 N Mario Capecchi Dr, Salt Lake City, UT. The position is full-time, 40 hours per week. Regular, punctual, and on-site attendance is required. Benefits
Excellent health care coverage at affordable rates 14.2% retirement contributions Generous paid leave time 11 paid holidays per year 50% tuition reduction for employees, spouses, and dependent children Flex spending accounts University provided basic employee life insurance coverage equal to a salary of up to $25,000 Variety of elective insurance coverage, including life insurance, short and long-term disability, accidental death & dismemberment, accident, critical illness, hospital indemnity, and pet Free transit on most UTA services Employee discounts on a variety of products and services, including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel Professional development opportunities Responsibilities
Patient Scheduling
Schedules and registers patients for one scheduling team Contacts patients for rescheduling, missed appointments and appointment reminders Maintains organized work lists, including reminder calls, wait lists, referrals, registration, insurance verification, and filling clinics Corresponds with physicians and staff via email, phone, and electronic medical records in a professional and timely manner Handles all customer contacts in a timely and efficient manner. Customer contacts include patient scheduling requests, sending provider messages, customer inquiries, complaints and feedback calls Complies with Federal and University privacy guidelines, including HIPAA, in entering health information into electronic medical records Performs other related scheduling duties as assigned Referral Processing
Handles inbound calls, electronic and faxed referrals for one referral rotation (includes inbound, outbound and process tasks, supporting 4-5 different specialties) Performs outbound calls to patient families and referring provider offices to gather necessary medical information Handles all customer contacts in a timely and efficient manner. Customer contacts include processing/scheduling referrals, sending provider messages, researching customer inquiries, complaint and feedback calls Verifies patient registration by obtaining current patient demographics and insurance information Schedules patient appointments related to referrals Enters referrals into electronic medical records for tracking and reporting purposes Obtains records for upcoming patient appointments Performs other related referral duties as assigned Minimum Qualifications
Two years of experience in communications, customer service, a related medical field, or equivalency (one year of education can be substituted for two years of related work experience) Preferred Qualifications
Experience with Epic and Outlook Preferences
Basic computer skills: familiarity with Microsoft Office and ability to navigate four to eight computer programs simultaneously Experience with Electronic Medical Record system(s) and medical terminology Scheduling and phone customer service experience in medical office One year experience in patient registration, admitting or related work Typing speed of 40 WPM or more and/or ability to use ten-key by touch Fluent Spanish speaking skills Excellent interpersonal and communication skills Demonstrated ability to work independently Work Schedule Summary
Monday – Friday; current shifts include 8:00 am – 4:30 pm; 8:30 am – 5:00 pm; and 8:45 am – 5:15 pm. Schedule will be determined based on call center needs. Open Until Filled
To apply, visit
https://utah.peopleadmin.com/postings/193453
#J-18808-Ljbffr
Join to apply for the
Customer Advocate Specialist
role at
University of Utah Position Summary This entry level position supports a scheduling team and/or a referral rotation. The Customer Advocate Specialist I (CAS I) will learn essential Electronic Medical Record (EMR) programs and processes required for both patient scheduling (inbound) and referral processing (outbound). Once proficiency in basic EMR skills is demonstrated, the CAS I will be assigned to patient scheduling or referral processing, determined by mission needs. The CAS I will schedule patients for pediatric subspecialty clinics, triage patient concerns, or process patient referrals. Job Summary
This position is housed in a call center, separate from clinic locations. Primary job location is 200 S 250 E, Salt Lake City, UT; site rotations required at Primary Children's Outpatient Services building at 81 N Mario Capecchi Dr, Salt Lake City, UT. The position is full-time, 40 hours per week. Regular, punctual, and on-site attendance is required. Benefits
Excellent health care coverage at affordable rates 14.2% retirement contributions Generous paid leave time 11 paid holidays per year 50% tuition reduction for employees, spouses, and dependent children Flex spending accounts University provided basic employee life insurance coverage equal to a salary of up to $25,000 Variety of elective insurance coverage, including life insurance, short and long-term disability, accidental death & dismemberment, accident, critical illness, hospital indemnity, and pet Free transit on most UTA services Employee discounts on a variety of products and services, including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel Professional development opportunities Responsibilities
Patient Scheduling
Schedules and registers patients for one scheduling team Contacts patients for rescheduling, missed appointments and appointment reminders Maintains organized work lists, including reminder calls, wait lists, referrals, registration, insurance verification, and filling clinics Corresponds with physicians and staff via email, phone, and electronic medical records in a professional and timely manner Handles all customer contacts in a timely and efficient manner. Customer contacts include patient scheduling requests, sending provider messages, customer inquiries, complaints and feedback calls Complies with Federal and University privacy guidelines, including HIPAA, in entering health information into electronic medical records Performs other related scheduling duties as assigned Referral Processing
Handles inbound calls, electronic and faxed referrals for one referral rotation (includes inbound, outbound and process tasks, supporting 4-5 different specialties) Performs outbound calls to patient families and referring provider offices to gather necessary medical information Handles all customer contacts in a timely and efficient manner. Customer contacts include processing/scheduling referrals, sending provider messages, researching customer inquiries, complaint and feedback calls Verifies patient registration by obtaining current patient demographics and insurance information Schedules patient appointments related to referrals Enters referrals into electronic medical records for tracking and reporting purposes Obtains records for upcoming patient appointments Performs other related referral duties as assigned Minimum Qualifications
Two years of experience in communications, customer service, a related medical field, or equivalency (one year of education can be substituted for two years of related work experience) Preferred Qualifications
Experience with Epic and Outlook Preferences
Basic computer skills: familiarity with Microsoft Office and ability to navigate four to eight computer programs simultaneously Experience with Electronic Medical Record system(s) and medical terminology Scheduling and phone customer service experience in medical office One year experience in patient registration, admitting or related work Typing speed of 40 WPM or more and/or ability to use ten-key by touch Fluent Spanish speaking skills Excellent interpersonal and communication skills Demonstrated ability to work independently Work Schedule Summary
Monday – Friday; current shifts include 8:00 am – 4:30 pm; 8:30 am – 5:00 pm; and 8:45 am – 5:15 pm. Schedule will be determined based on call center needs. Open Until Filled
To apply, visit
https://utah.peopleadmin.com/postings/193453
#J-18808-Ljbffr