UCP of Western Massachusetts
Coordinator of Family Support Center
UCP of Western Massachusetts, North Adams, Massachusetts, us, 01247
Coordinator of Family Support Center
UCP of Western Massachusetts – North Adams, MA
Full‑time, 37.5 hours per week
Position Description:
The Coordinator oversees all intake and daily operations of the Family Support Center (FSC). The role expands UCP member‑driven programming to provide general family support services and activities for families of children and adults with intellectual and developmental disabilities.
Job Responsibilities
Develop, coordinate, and lead family support training and recreational programming under the FSC contract.
Empower families to develop leadership skills and provide relevant resources, crisis intervention, and advice as needed.
Oversee the development and quality of FSC program curricula, ensuring proper ratios, activity types, and staff involvement.
Create and distribute a monthly FSC event calendar to keep families informed of all activities.
Manage family support intakes, including case management, service plans, and referrals to DDS, MRC, and other services.
Track and process intakes and eligibility for grants, services, and FSC contracts; complete semi‑annual state reports.
Supervise, train, and evaluate assigned staff, ensuring proper scheduling, performance, and monitoring of responsibilities.
Build partnerships with community organizations and lead outreach events to provide culturally responsive services.
Maintain cooperative communication with all UCP staff, families, and external agencies to ensure effective service integration.
Adhere to all safety, confidentiality, and regulatory requirements while representing the agency professionally in the community.
Qualifications
High school diploma or equivalent.
Associate’s degree or higher in a related human services field preferred.
At least two years’ experience in a human service agency providing program services, or three years of general human service‑related employment.
One year of supervisory experience.
Case management and group facilitation experience.
Ability to work flexible hours, including evenings and weekends as needed by members.
Knowledge of local community resources, community‑based providers, and UCP programming.
Adult/Child CPR and First Aid certification.
Basic computer proficiency (Microsoft Office Word and Outlook).
Comfortable with remote collaboration tools such as Zoom.
Valid driver’s license, proof of insurance, and availability of a private vehicle.
Acceptable CORI, SORI, DPPC background checks, and national fingerprint check.
Negative Mantoux TB test or clear chest X‑ray.
Benefits
Medical, dental, and vision insurance after first month of employment.
Two weeks of vacation in the first year of employment; three weeks thereafter.
Annual reimbursement up to $500 toward related license, certification, or association fees.
Potential qualification toward federal student loan forgiveness.
Three personal days per year; up to seven sick days per year.
403(b) retirement plan with company match after one year.
Mileage reimbursement.
Employee referral program and additional benefits available.
To apply, visit
UCP Careers .
#J-18808-Ljbffr
Position Description:
The Coordinator oversees all intake and daily operations of the Family Support Center (FSC). The role expands UCP member‑driven programming to provide general family support services and activities for families of children and adults with intellectual and developmental disabilities.
Job Responsibilities
Develop, coordinate, and lead family support training and recreational programming under the FSC contract.
Empower families to develop leadership skills and provide relevant resources, crisis intervention, and advice as needed.
Oversee the development and quality of FSC program curricula, ensuring proper ratios, activity types, and staff involvement.
Create and distribute a monthly FSC event calendar to keep families informed of all activities.
Manage family support intakes, including case management, service plans, and referrals to DDS, MRC, and other services.
Track and process intakes and eligibility for grants, services, and FSC contracts; complete semi‑annual state reports.
Supervise, train, and evaluate assigned staff, ensuring proper scheduling, performance, and monitoring of responsibilities.
Build partnerships with community organizations and lead outreach events to provide culturally responsive services.
Maintain cooperative communication with all UCP staff, families, and external agencies to ensure effective service integration.
Adhere to all safety, confidentiality, and regulatory requirements while representing the agency professionally in the community.
Qualifications
High school diploma or equivalent.
Associate’s degree or higher in a related human services field preferred.
At least two years’ experience in a human service agency providing program services, or three years of general human service‑related employment.
One year of supervisory experience.
Case management and group facilitation experience.
Ability to work flexible hours, including evenings and weekends as needed by members.
Knowledge of local community resources, community‑based providers, and UCP programming.
Adult/Child CPR and First Aid certification.
Basic computer proficiency (Microsoft Office Word and Outlook).
Comfortable with remote collaboration tools such as Zoom.
Valid driver’s license, proof of insurance, and availability of a private vehicle.
Acceptable CORI, SORI, DPPC background checks, and national fingerprint check.
Negative Mantoux TB test or clear chest X‑ray.
Benefits
Medical, dental, and vision insurance after first month of employment.
Two weeks of vacation in the first year of employment; three weeks thereafter.
Annual reimbursement up to $500 toward related license, certification, or association fees.
Potential qualification toward federal student loan forgiveness.
Three personal days per year; up to seven sick days per year.
403(b) retirement plan with company match after one year.
Mileage reimbursement.
Employee referral program and additional benefits available.
To apply, visit
UCP Careers .
#J-18808-Ljbffr