The Judge Group
About the Role
We are seeking a highly skilled Contact Center Architect to lead the onboarding and implementation of Amazon Connect for enterprise-level operations. This is a senior-level role requiring deep expertise in cloud-based contact center solutions and infrastructure architecture.
Key Responsibilities
Design and implement Amazon Connect solutions for enterprise contact center environments.
Develop and maintain Infrastructure as Code (IaC) for scalable deployments.
Collaborate with cross-functional teams to integrate contact center technologies with existing systems.
Provide architectural guidance and best practices for VoIP and cloud telephony solutions.
Must-Have Skills
Amazon Connect (expert-level experience)
Python scripting for automation
Infrastructure as Code (IaC)
Nice-to-Have Skills
ServiceNow integration
Terraform for IaC
Contact Center technologies and VoIP experience
#J-18808-Ljbffr
Key Responsibilities
Design and implement Amazon Connect solutions for enterprise contact center environments.
Develop and maintain Infrastructure as Code (IaC) for scalable deployments.
Collaborate with cross-functional teams to integrate contact center technologies with existing systems.
Provide architectural guidance and best practices for VoIP and cloud telephony solutions.
Must-Have Skills
Amazon Connect (expert-level experience)
Python scripting for automation
Infrastructure as Code (IaC)
Nice-to-Have Skills
ServiceNow integration
Terraform for IaC
Contact Center technologies and VoIP experience
#J-18808-Ljbffr